Job search status
Open to workWork Type
Full timeLocation preference
RemoteHybridOn-siteLocation: St. Julians Community, Newport
Open to relocation: No
Open to work
Ivo Creese
St. Julians Community, Newport
Work preference
Summary
Dedicated Receptionist experienced in supporting administrative workflows and enhancing customer service. Delivered consistent service quality and effective issue resolution through strong communication and organisational skills. Committed to fostering team success through attention to detail and proactive engagement.
Overview
5
5
years of professional experience
Work history
Leisure Receptionist
Celtic Manor Resort
Newport
2026.03 - 2026.08
- Acted as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Utilised a multi-line telephone system to manage incoming calls effectively.
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained an organised reception area for a professional business environment.
- Upheld confidentiality with sensitive information handling procedures.
- Maintained accurate logs of visitor entries for security purposes.
Leisure assistant
Celtic Manor Resort
Newport
2023.05 - 2026.03
- Delivered exceptional service to increase customer retention rates.
- Managed daily operations of the leisure centre effectively.
- Fostered a welcoming environment with excellent interpersonal skills.
- Streamlined reservations process, simplifying booking for clients.
- Coordinated bookings, resulting in seamless event execution.
- Handled cash register duties accurately during peak hours.
- Received positive feedback from customers through dedicated service delivery.
- Upheld company policies whilst handling various administrative tasks promptly.
- Ensured customer satisfaction by managing complaints efficiently.
- Worked with team members to meet all diverse customer needs and provide safe and welcoming environment.
- Responded swiftly to emergencies and safety issues, reporting incidents and following protocols to maintain or restore safety.
- Provided professional and customer focused reception to all users.
- Cross-trained in various departments to fill in and meet team needs through busy and understaffed shifts.
- Communicated with customers and members to answer inquiries through email, telephone and in-person interactions.
- Assisted with promoting and marketing activities, membership and services.
- Supported consistent equipment operation and availability by performing minor maintenance and repairs.
- Greeted customers and provided friendly, professional service to uphold company standards.
Activities Instructor
Celtic Manor Resort
Newport
2021.07 - 2023.05
- Administered first-aid treatment, ensuring injured participants received immediate care.
- Regularly inspected facilities and equipment to address safety concerns and ensure compliance with safety regulations.
- Delivered training sessions to new staff members on safety procedures and policies.
- Implemented participant feedback to enhance service quality and participant satisfaction.
- Organised team-building exercises, promoting cooperation among participants.
- Facilitated group activities, encouraging participation and teamwork among members. in various recreational activities, resulting in increased engagement from participants.
- Managed activity schedules and rotations for smooth operations.
- Collaborated with other instructors for creating diverse activity programs.
- Coordinated with local schools to organise special holiday events, increasing community involvement and engagement.
- Addressed concerns or issues raised by attendees promptly, leading to improved attendance rates over time.
Education
BTEC Level 3 90-credit Diploma - Public Services
Crosskeys College
Newport 08/2020 - 06/2022
Skills
- Client support
- Friendly customer service
- Call handling
- Email correspondence
- Multitasking ability
- Safety compliance
- Punctual attendance
- Composure under pressure
- Patience and composure
- Active listener
- Trustworthy
Affiliations
- Gym
- Football
- Team-based video games
- Spontaneous activities
- Concerts
References
References available upon request.
Timeline
Leisure Receptionist
Celtic Manor Resort
2026.03 - 2026.08
Leisure assistant
Celtic Manor Resort
2023.05 - 2026.03
Activities Instructor
Celtic Manor Resort
2021.07 - 2023.05
BTEC Level 3 90-credit Diploma - Public Services
Crosskeys College
08/2020 - 06/2022