IVIE EFOSA AJAYI
Summary
- Versatile virtual assistant with over 3 years of experience, streamlining operations, managing executive schedules, and driving team efficiency in remote environments.
- Expert in calendar/email management, CRM systems, and task automation to optimize productivity and client satisfaction.
- Delivers proactive, detail-driven support that enables leaders to focus on growth and results.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Virtual Assistant
Remote
07.2024 - Current
- Scheduled and coordinated meetings across multiple time zones using Google Calendar and Zoom.
- Managed multiple inboxes with 100+ daily emails, applying filters and templates for efficient triage.
- Conducted market research on client competitors, compiling findings into actionable summaries.
- Created and maintained shared documentation and task lists using Google Drive and Trello.
Medical Billing and Claims Management Officer
Lonia Clinic and Maternity
, Delta
07.2023 - 03.2024
- Processed over 150 medical claims monthly, with a 95% first-pass approval rate.
- Followed up with insurers and patients on billing discrepancies and outstanding payments.
- Reviewed billing documentation for accuracy and resolved information gaps, improving claims turnaround time by 30%.
- Coordinated patient admissions and discharges for efficient clinic operations.
Research Assistant
Melanci Resources
04.2022 - 05.2023
- Coordinated team meetings, prepared research documents, and managed digital filing systems.
- Supported the drafting of technical reports and research proposals with data visualisation in Excel.
- Provided basic troubleshooting and maintenance for research software tools.
- Conducted literature reviews to support ongoing research projects.
Sales Assistant
Mag-Pearl Norland Stockist Centre
Delta State
11.2020 - 03.2021
- Assisted 20+ daily customers, guiding product selections and processing sales transactions.
- Helping customers find products, suggesting alternatives or additional items, and facilitating sales transactions.
- Maintained inventory levels and organised stock for efficient retrieval.
- Processed sales transactions accurately using point-of-sale systems.
Quality Control Assistant
National Horticultural Research Institute (NIHORT)
05.2018 - 08.2018
- Managed research data entry, coordinated meetings, and supported lab quality control reporting.
- Generated quality control reports for returned products to identify and communicate patterns.
- Assisted in documenting quality control procedures and protocols.
- Collaborated with research teams to ensure compliance with standards.
Education
BSc - Biochemistry
Benson Idahosa University
Benin City, Nigeria10.2020
Skills
- Executive Calendar & Email Management
- Customer relationship management systems
- Customer service expertise
- Comprehensive market analysis
- Experienced with project management software
- Claims management
- Collaborative cloud solutions
- Remote technical support
- Productivity applications expertise
- Problem solving
- Time management
- Effective communication
- Attention to detail
- Data confidentiality
- Problem-solving
Volunteer Experience
August 2021 - July 2022
Educator, Ansar Sunnah Model School,
- developed and delivered lesson plans across core subjects, adapting content for diverse learning needs
Certification And Training
- Virtual Assistant certification (ALX), 2024
- Associate Project Management Professional (APMP), 2022
Certification
Virtual Assistant Certification (ALX) – 2024.
Languages
English
Native
Native
Spanish
Beginner
A1
French
Beginner
A1
Timeline
Virtual Assistant
Remote
07.2024 - Current
Medical Billing and Claims Management Officer
Lonia Clinic and Maternity
07.2023 - 03.2024
Research Assistant
Melanci Resources
04.2022 - 05.2023
Sales Assistant
Mag-Pearl Norland Stockist Centre
11.2020 - 03.2021
Quality Control Assistant
National Horticultural Research Institute (NIHORT)
05.2018 - 08.2018
BSc - Biochemistry
Benson Idahosa University