Summary
Overview
Work History
Education
Skills
References
Timeline
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IVETT MARTA

Rugby

Summary

A highly-motivated individual with excellent communication skills with a recent 6 months experience as a Recruitment Account Coordinator . 9+ years’ experience in catering, hospitality, human resource and customer services. Seeking career progression in a successful organization where I can further harness my skill sets and experiences to achieve even greater results and make an enduring impact.

Overview

13
13
years of professional experience
1
1
Language

Work History

Account Coordinator

GI Group - Royal Mail Midlands Super Hub
07.2023 - Current
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
  • Produced revenue and expense projections and enrollment results for internal and external distribution.
  • Updated internal databases with account information to maintain concise, clear records.
  • Prepared, filed and retrieved sales-related documents such as contracts.
  • Escalated issues to appropriate channels as necessary.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Interceded between employees during arguments and diffused tense situations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Mail Sorter

GI Group – Royal Mail NDC -Northampton
01.2021 - 07.2023
  • Sorting incoming parcels for our best ability to make sure to deliver the best customer experience.


Shift Manager

Jake Restaurants LTD, McDonalds
01.2011 - 01.2021
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Cross-trained crew members on different duties to increase coverage.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Checked and monitored inventory levels to reorder items.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.

People Manager

Jake Restaurants LTD, McDonalds
01.2014 - 01.2017
  • Assisted in recruiting, hiring and training of team members
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Delegate responsibility and expect accountability and regular feedback.

Education

Advanced Leadership Practices Certification -

London McDonald’s University

Basic Shift Management Certification - undefined

London McDonald’s University

Certification in Tourism and catering Management - undefined

MIOK Szeged Hungary

Skills

undefined

References

Available upon request

Timeline

Account Coordinator

GI Group - Royal Mail Midlands Super Hub
07.2023 - Current

Mail Sorter

GI Group – Royal Mail NDC -Northampton
01.2021 - 07.2023

People Manager

Jake Restaurants LTD, McDonalds
01.2014 - 01.2017

Shift Manager

Jake Restaurants LTD, McDonalds
01.2011 - 01.2021

Advanced Leadership Practices Certification -

London McDonald’s University

Basic Shift Management Certification - undefined

London McDonald’s University

Certification in Tourism and catering Management - undefined

MIOK Szeged Hungary

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