IVETT MARTA
Rugby
Summary
A highly-motivated individual with excellent communication skills with a recent 6 months experience as a Recruitment Account Coordinator . 9+ years’ experience in catering, hospitality, human resource and customer services. Seeking career progression in a successful organization where I can further harness my skill sets and experiences to achieve even greater results and make an enduring impact.
Overview
13
13
years of professional experience
1
1
Language
Work History
Account Coordinator
GI Group - Royal Mail Midlands Super Hub
07.2023 - Current
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Produced revenue and expense projections and enrollment results for internal and external distribution.
- Updated internal databases with account information to maintain concise, clear records.
- Prepared, filed and retrieved sales-related documents such as contracts.
- Escalated issues to appropriate channels as necessary.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
Mail Sorter
GI Group – Royal Mail NDC -Northampton
01.2021 - 07.2023
- Sorting incoming parcels for our best ability to make sure to deliver the best customer experience.
Shift Manager
Jake Restaurants LTD, McDonalds
01.2011 - 01.2021
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Checked and monitored inventory levels to reorder items.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
People Manager
Jake Restaurants LTD, McDonalds
01.2014 - 01.2017
- Assisted in recruiting, hiring and training of team members
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Delegate responsibility and expect accountability and regular feedback.
Education
Advanced Leadership Practices Certification -
London McDonald’s University
Basic Shift Management Certification - undefined
London McDonald’s University
Certification in Tourism and catering Management - undefined
MIOK Szeged Hungary
Skills
Experience of using handling customers queries and complaintLevel 3 Award in Supervising Food Safety in Catering (QCF)Possess exceptional interpersonal, communication and motivational skillsExcellent organizational and administrative skillsSound knowledge of documentation and document structuring (creating and filing reports)Willingness to learn and understand new systems, tools and proceduresExperienced in leading, engaging and building confidence in colleagues
Data Entry
Database Administration
Phone and Email Etiquette
New Hire Orientation
Administration and Operations
References
Available upon request
Timeline
Account Coordinator
GI Group - Royal Mail Midlands Super Hub
07.2023 - Current
Mail Sorter
GI Group – Royal Mail NDC -Northampton
01.2021 - 07.2023
People Manager
Jake Restaurants LTD, McDonalds
01.2014 - 01.2017
Shift Manager
Jake Restaurants LTD, McDonalds
01.2011 - 01.2021
Advanced Leadership Practices Certification -
London McDonald’s University
Basic Shift Management Certification - undefined
London McDonald’s University
Certification in Tourism and catering Management - undefined
MIOK Szeged Hungary