IVANNA DUDAR
London,UK
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Barista
Club Cavy
Khmelnytskyi, Ukraine
2019.01 - 2019.11
- Ensured security procedures are in place
- Managed shifts while upholding standards, product quality, and cleanliness
- Investigated and resolved complaints concerning quality and service
- Ensured positive guest service.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Sales Agent
Coca-Cola Company
, Ukraine
2021.01 - 2022.09
- Placed customer orders, providing guidance on product delivery timeframes.
- Provided customers with price information and handled financial transactions.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
Translator
POWIATOWY URZĄD PRACY W SOCHACZEWIE
Sochaczew, Poland
2022.04 - 2022.06
- Delivered high-quality translation and interpretation services from Polish to Ukrainian, supporting clients across multiple industries.
- Prepared documentation in multiple languages for official use.
Barista
Pret A Manger
London, UK
2022.09 - 2023.06
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Supervisor
Calabash
London
2024.01 - 2024.06
- Supervised activities of workers and enforced safety regulations.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Trained new hires and set up mentoring relationships to drive team performance.
- Dealt with customer complaints and rectified product and service issues.
- Managed staff rotas, planning workloads effectively and strategically.
- Worked closely with management to manage staff levels and allocate resources for production plans.
Education
Master in Hospitality Management - economic
KPNU IVANA OHIENKA
Ukraine 2015.09 - 2021.01
Barista Certificate -
Barista cource
Ukraine 2020.05 - 2020.05
Skills
- Critical Thinking
- Problem Solving
- Team Management
- Leadership
- Training and Development
Languages
English
Fluent
Ukrainian
Native
Russian
Native
Polish
Fluent
Spanish
Beginner
Affiliations
- Music
- Travel
Timeline
Supervisor
Calabash
2024.01 - 2024.06
Barista
Pret A Manger
2022.09 - 2023.06
Translator
POWIATOWY URZĄD PRACY W SOCHACZEWIE
2022.04 - 2022.06
Sales Agent
Coca-Cola Company
2021.01 - 2022.09
Barista Certificate -
Barista cource
2020.05 - 2020.05
Barista
Club Cavy
2019.01 - 2019.11
Master in Hospitality Management - economic
KPNU IVANA OHIENKA
2015.09 - 2021.01