Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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IVANNA DUDAR

IVANNA DUDAR

London,UK

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Barista

Club Cavy
Khmelnytskyi, Ukraine
01.2019 - 11.2019
  • Ensured security procedures are in place
  • Managed shifts while upholding standards, product quality, and cleanliness
  • Investigated and resolved complaints concerning quality and service
  • Ensured positive guest service.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.

Sales Agent

Coca-Cola Company
, Ukraine
01.2021 - 09.2022


  • Placed customer orders, providing guidance on product delivery timeframes.
  • Provided customers with price information and handled financial transactions.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.

Translator

POWIATOWY URZĄD PRACY W SOCHACZEWIE
Sochaczew, Poland
04.2022 - 06.2022
  • Delivered high-quality translation and interpretation services from Polish to Ukrainian, supporting clients across multiple industries.
  • Prepared documentation in multiple languages for official use.

Barista

Pret A Manger
London, UK
09.2022 - 06.2023
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.

Supervisor

Calabash
London
01.2024 - 06.2024
  • Supervised activities of workers and enforced safety regulations.
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Dealt with customer complaints and rectified product and service issues.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Worked closely with management to manage staff levels and allocate resources for production plans.

Education

Master in Hospitality Management - economic

KPNU IVANA OHIENKA
Ukraine
09.2015 - 01.2021

Barista Certificate -

Barista cource
Ukraine
05.2020 - 05.2020

Skills

  • Critical Thinking
  • Problem Solving
  • Team Management
  • Leadership
  • Training and Development

Languages

English
Fluent
Ukrainian
Native
Russian
Native
Polish
Fluent
Spanish
Beginner

Affiliations

  • Music
  • Travel

Timeline

Supervisor

Calabash
01.2024 - 06.2024

Barista

Pret A Manger
09.2022 - 06.2023

Translator

POWIATOWY URZĄD PRACY W SOCHACZEWIE
04.2022 - 06.2022

Sales Agent

Coca-Cola Company
01.2021 - 09.2022

Barista Certificate -

Barista cource
05.2020 - 05.2020

Barista

Club Cavy
01.2019 - 11.2019

Master in Hospitality Management - economic

KPNU IVANA OHIENKA
09.2015 - 01.2021

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IVANNA DUDAR