Summary
Overview
Work history
Education
Skills
References
Interests
Timeline
Generic

Ivanka Nikolova

London

Summary

Accomplished events and customer service professional with extensive experience in event management, operations, and team leadership across various settings. I have gained experience in multiple fields, which has enhanced my adaptability. Throughout my career, developed a strong ability to plan, coordinate, and deliver exceptional events, ranging from intimate gatherings to large, more complex functions. My work is driven by a commitment to quality, attention to detail, and the ability to adapt quickly to changing circumstances and dynamic environments, ensuring that every event runs smoothly. Excel at building strong relationships with clients, colleagues, and suppliers, working collaboratively to meet objectives and trying to exceed expectations. My background includes experience in contract negotiations, process improvement, and data reporting to support informed business decisions. I take pride in leading and supporting teams, introducing efficient systems that enhance operations, reduce costs, and create positive working environments. In addition to my practical experience, I completed a degree in Business Management and a Level 5 Diploma in Education and Training. I am committed to ongoing professional development and am always eager to take on new challenges. My approach is proactive, solution-focused, and centered on delivering outstanding experiences that align with the company ethos.

Overview

12
12
years of professional experience
2027
2027
years of post-secondary education

Work history

Event Assistant Manager

Tony Page
London
09.2021 - 10.2025
  • - Assisted in organizing events for up to two hundred guests, consistently generating new leads.
  • - Served as the point of contact for high-profile guests, ensuring exceptional customer service and confidentiality.
  • - Contributed to the event strategy by providing creative ideas related to themes and organizational logistics.
  • - Collaborated with florists and vendors to ensure the smooth execution of events.
  • - Anticipated and resolved challenges on the day of the event, maintaining guest satisfaction.

Admin & Customer Coordinator and Manager

True Performance
Croydon
01.2016 - 10.2025
  • - Streamlined payment and invoicing processes to improve efficiency and reduce errors.
  • - Produced accurate monthly financial reports to enable informed strategic decision-making.
  • - Dealing with daily orders and stock availability.
  • - Maintained continuous communication with customers to ensure high levels of customer satisfaction.
  • - Working on a marketing campaign to increase sales.
  • - Writing articles about healthy lifestyles and supplements.
  • - Researching new brands and other related products currently on the market.
  • - Connecting to different influencers and fitness personnel to develop new channels for growth.
  • - Designed and delivered effective business development plans.
  • - Coordinated multiple projects simultaneously.

Manager & Sports Coordinator

Wandsworth Premier FC
London
12.2018 - 07.2021
  • - Managed daily operations, schedules, and events, ensuring smooth club performance.
  • - Built strong relationships with parents, schools, and coaches.
  • - Introduced cost-saving initiatives, reducing overheads by streamlining processes.
  • - Led staff recruitment, onboarding, and training, enhancing team performance and ongoing training.
  • - Increased member retention through improved communication and individually tailored programmes.

Pharmacy & Beauty Manager

Streatham Pharmacy Chemist
London
01.2014 - 10.2018
  • - Assisted the team in delivering excellent customer service and achieving sales targets.
  • - Effectively resolved customer issues, ensuring high levels of satisfaction.
  • - Mentored and trained new staff, supporting the community-oriented nature of the service.
  • - Maintained positive relationships with customers to encourage their continued visits.
  • - Working closely with the owner to research and introduce new brands and products.
  • - Helping with booking and leasing with customers with the private clinics in the pharmacy.
  • - Oversaw stock management, merchandising, and financial transactions with a high degree of accuracy.
  • - Organising events that helped attract more customers and build a strong relationship.
  • - Collaborating with surgeries and GPs to develop relationships and increase the volume of sales.

Education

Level 5 Diploma - Education and Training

New College Swindon

BA - Business Management

University of Wales Trinity St. David

Higher National Diploma - Economics

Vocational School of Economics
01.2005 - 01.2009

Skills

  • Event Coordination & Logistics: Proven ability to plan, organise, and deliver events from concept to completion, ensuring every detail runs smoothly Experienced in managing schedules, suppliers, and on-the-day logistics to create seamless experiences for clients and guests
  • Client Relationship Management: Strong track record of building and maintaining positive relationships with clients, understanding their needs, and ensuring their vision is brought to life Skilled in clear communication, handling feedback professionally, and fostering long-term partnerships
  • Budgeting & Financial Reporting: Experienced in managing event budgets, monitoring expenses, and preparing accurate financial reports Confident in making cost-effective decisions and negotiating with suppliers to maximise value without compromising on quality
  • Staff Training & Development: Skilled in leading, training, and motivating teams to deliver high standards of service Experienced in onboarding new staff, providing ongoing support, and creating a positive, productive work environment
  • Risk Management & Problem-Solving: Calm and resourceful under pressure, with the ability to assess situations quickly and resolve unexpected challenges efficiently Experienced in creating contingency plans and ensuring events run smoothly despite last-minute changes
  • Contract Negotiation: Confident in negotiating contracts with suppliers, venues, and partners to achieve favourable terms Ensures agreements are clear, compliant, and support the overall success of the event or project
  • Project Management: Organised and proactive in managing multiple projects simultaneously, from initial planning stages to final delivery Skilled in setting timelines, coordinating teams, and ensuring objectives are met on time and to a high standard
  • CRM & MS Office Suite: Highly proficient in CRM platforms and the full Microsoft Office Suite Experienced in using these tools for planning, communication, reporting, and maintaining accurate records to support smooth daily operations

References

Available upon request.

Interests

Outside of work, I enjoy reading books on leadership, personal development, and biographies. I love cooking and creating new recipes for my family and friends to enjoy. I regularly visit the gym and participate in sports classes, as well as attend salsa dance classes.

Timeline

Event Assistant Manager

Tony Page
09.2021 - 10.2025

Manager & Sports Coordinator

Wandsworth Premier FC
12.2018 - 07.2021

Admin & Customer Coordinator and Manager

True Performance
01.2016 - 10.2025

Pharmacy & Beauty Manager

Streatham Pharmacy Chemist
01.2014 - 10.2018

Higher National Diploma - Economics

Vocational School of Economics
01.2005 - 01.2009

BA - Business Management

University of Wales Trinity St. David

Level 5 Diploma - Education and Training

New College Swindon
Ivanka Nikolova