Ivanka Dyaksova
Aberdeen,Aberdeenshire
Summary
Offering strong collaborative skills, a positive attitude, and a willingness to learn and adapt quickly. Knowledgeable about customer service and teamwork, with a focus on communication and problem-solving. Ready to use and develop skills in interpersonal communication, time management, and customer service in my role.
Motivated individual enthusiastic about challenging work. Adapts easily to different environments and flexes with changing demands.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team member
Morris LTD
Aberdeen
04.2022 - Current
- Communicated product information to customers, driving informed purchases.
- Greeted each customer warmly, creating a friendly shopping environment.
- Used Point of Sale system efficiently, speeding up transactions.
- Displayed teamwork skills to improve overall productivity.
- Ensured workplace cleanliness with regular maintenance tasks.
- Processed payments swiftly for improved customer experience.
- Operated till accurate to ensure a smooth checkout process.
Office assistant
Studio Lemon LTD
Plovdiv
09.2013 - 09.2015
- Maintained a tidy reception area, creating a positive impression on visitors.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Facilitated staff training sessions leading to improved skills amongst employees.
- Handled confidential documents discretely, always upholding company policy and confidentiality codes.
- Kept office tidy, organised and stocked with supplies.
Hotel Receptionist
Novotel Plovdiv
Plovdiv Bulgaria, Bulgaria
09.2012 - 04.2014
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Reduced wait times with high-speed processing of reservations.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Processed payments accurately, guaranteeing smooth transactions for guests.
Store assistant
Old PLovdiv LTD
PLovdiv
03.2010 - 07.2012
- Provided product information to facilitate informed purchasing decisions.
- Troubleshot register issues promptly, minimising disruption of service.
- Coordinated with team members for smooth store operation.
- Arranged displays attractively, driving impulse purchases.
- Ensured products' freshness by regularly checking and removing expired items.
Education
Level 4 -
North East Scotland College
Aberdeen, Aberdeen City 08.2024 -
Bachelor of Politics Science - Economics
University of Plovdiv
Plovdiv 09.2005 - 05.2009
Skills
- Problem-solving
- Communication skills
- Team building
- Calm under pressure
- Strong motivation
Certification
full driving license
Timeline
Level 4 -
North East Scotland College
08.2024 -
Team member
Morris LTD
04.2022 - Current
Office assistant
Studio Lemon LTD
09.2013 - 09.2015
Hotel Receptionist
Novotel Plovdiv
09.2012 - 04.2014
Store assistant
Old PLovdiv LTD
03.2010 - 07.2012
Bachelor of Politics Science - Economics
University of Plovdiv
09.2005 - 05.2009
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