Ivana Herrera Garcia
Klatovy
Summary
Dedicated Cashier Team Leader with strong leadership and customer service expertise. Proven ability to manage teams effectively while ensuring smooth operations and high customer satisfaction. Experienced in resolving issues, training staff, and maintaining compliance with health and safety standards. Committed to fostering a positive work environment and continuous professional development.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Cashier Supervisor
Waitrose
Cobham, Surrey
2021.06 - Current
- Conducted regular inventory checks with meticulous attention to detail.
- Balanced cash registers, maintained accurate financial records.
- Implemented promotional offers for increased sales.
- Developed rapport with customers through friendly interaction.
- Trained new staff members for enhanced productivity.
- Communicated effectively with management regarding operational concerns.
- Assisted in merchandise restocking during quiet periods for optimum product availability.
- Scheduled staff shifts to ensure optimal coverage during peak hours.
- Solved customer complaints for an improved store reputation.
- Supervised team of cashiers, upheld high standards of professionalism.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Displayed goods and prices clearly to maximise customer interest.
Health Care Assistant
Howards Residential Home & Home Instead co.
Guildford Regent , Surrey
2019.09 - 2021.05
- Prepared meals for about 28 patients, ensured balanced nutrition intake.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Healthcare assistant experience to oversee patient care and liaise between patients and medical staff
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Provided emotional support to patients and their families during difficult times.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Provided basic health education to patients for proper self-care post discharge.
Sole Charge Nanny/House Keeper
Clare Headlam
Wanstead, London
2010.11 - 2019.08
- Handled behavioural issues calmly resulting in improved child behaviour over time.
- Demonstrated extreme patience during challenging situations to maintain harmony in household.
- Administered first aid to children, ensuring timely healthcare response.
- Assisted with homework, increasing academic understanding.
- Organised play dates to encourage social interaction among peers.
- Read storybooks aloud to improve listening skills and language proficiency in kids.
- Devised creative games, promoting fun whilst learning.
- Arranged transportation for school and extracurricular activities, guaranteeing punctuality at all times.
- Coordinated recreational outings, providing enjoyable experiences for children.
Education
NHS First Aid for babies, children and adults - First Aid
NHS Guildford Educational Centre
Guildford, Surrey2025-05
Level 2 Award in Food Safety for Retail - Food Safety For Retail
Institute of Environmental Health
City of London2008-08
CACHE Level 3 NVQ - Children's Care, Learning and Development
University College London
City of london 2006.09 - 2007.09
CACHE NVQ 2 Children's Care - Children's Care, Learning and Development
University College London
City of london 2005.09 - 2006.09
A-Levels - Economy and Management
Stredni Odborne Uciliste
Susice 1995.09 - 2000.06
Skills
Team leadership
Decision-Making confidence
Financial Oversight
Digital marketing awareness
Multi-Channel support
Customer Service
Client assistance
Refund and exchange management
Product knowledge
Policy enforcement
Communication excellence
Problem-solving
Time management
Adaptability
Affiliations
- Garden design and improvement
- Self-learning Microsoft Excel Program
Languages
English
Fluent
Spanish
Elementary
References
References available upon request.
Timeline
Cashier Supervisor
Waitrose
2021.06 - Current
Health Care Assistant
Howards Residential Home & Home Instead co.
2019.09 - 2021.05
Sole Charge Nanny/House Keeper
Clare Headlam
2010.11 - 2019.08
CACHE Level 3 NVQ - Children's Care, Learning and Development
University College London
2006.09 - 2007.09
CACHE NVQ 2 Children's Care - Children's Care, Learning and Development
University College London
2005.09 - 2006.09
A-Levels - Economy and Management
Stredni Odborne Uciliste
1995.09 - 2000.06
NHS First Aid for babies, children and adults - First Aid
NHS Guildford Educational Centre
Level 2 Award in Food Safety for Retail - Food Safety For Retail
Institute of Environmental Health