Ivana Filipovic

• Managed reception and call centre operations, overseeing staff appraisals, absence management, annual leave, and rotas. Assisted practice manager and conducted independent investigations into grievances and complaints, ensuring resolution and adherence to protocols. Supporting the practice with staff training for reception and call centre roles, also, responding to patient enquiries regarding admin issues, medication, appointment booking and referrals. Supporting home manager to ensure mandatory training up to date and in compliance with CQC regulations, ensuring that GDPR is respected and followed in every aspect on reception and call staff work. Working closely with multidisciplinary teams ensuring care for patients is at highest standards and all concerns promptly addressed.

• Medication administration, shift lead, task allocating, clinical audits, care plan audits, composing care plans, conducting assessments, risk assessments. Supporting residents with their day-to-day care needs. Conducting KPI audits, home audits, appraisals and absence reviews, interviews and recruiting. Supporting HM and HR in investigations and disciplinary procedures. Attending regular home budget meetings and discussing plans and improvements. Implemented plans and changes that resulted in staff retention and minimised agency usage.
• Supervised team members for optimal task completion.
• Enforced company policies for a safe and productive work environment.
• Managed daily operations for smooth running of the service.

• Supporting Home Manager in day-to-day running of the Home. Rostering, managing Rota, sickness, annual leave. Providing medication training and supervision for all staff. Providing training in care plans, supervising and auditing care planning and risk assessment. All clinical aspects of running a Care Home, on call duties.

• Led multidisciplinary teams on complex cases, ensuring cohesive case management approach.
• Created individualised care plans, ensuring personalised attention to each resident.
• Liaised with healthcare professionals for more integrated service delivery.
• Covered head of care during maternity leave, ensuring continuity of high standards.
• Monitored medication administration, reducing incidents of errors.
• Identified training needs through regular assessment of staff skills.
• Conducted regular performance reviews, identifying areas of improvement in service delivery.
• Established strong relationships with residents' families through clear communication channels.

• Assigned staff to specific duties and monitored daily tasks to maintain high standards of careAudited care plans and facilitated person-centred care improvementsAdministered medication to patients based on prescribed schedules.

• Organising and allocating staff, overseeing work and updating care plans in cooperation with multidisciplinary teams. Conducting regular audits and clinical observations. Reporting to line manager and senior nurse in charge.

• Organising and allocating rehabilitation assistants, equipment and other resources; providing care and meeting patients' needs. Supervising rehab assistants, checking and making sure that notes and other paperwork are done in a professional manner. Reporting directly to staff nurse or senior nurse in charge.

• Provided elder care by monitoring vital signs, supporting feeding routines, hygiene maintenance.
• Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.

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• As a head nurse, my main responsibilities were: In charge of teams of nurses and divisions of health care facilities. Supervising nurses who work under the team, ensuring that they are meeting all their job requirements. Coordinated nursing care by allocating resources such as nurses, doctors, medications, and equipment. I was directly responsible for make sure that all patients are receiving appropriate care and attention. Hiring new staff, conducting interviews and looking over resumes, as well as making hiring decisions. I was responsible for training of all new hires. In addition, I was organizing teaching classes for new hires, and the rest of the staff on a regular basis. Classes included topics such as communication, professional conduct, clinical procedures and small workshops with different scenarios. Administrative work that I was responsible for: organizing, compiling and storing all notes taken by the nursing team. Making sure that doctors are provided with all relevant paperwork and information on patients. Also, I was keeping records on facility resources. Communication with other facilities, regarding treatment, diagnostics or specialized care was also one of my responsibilities. Reporting directly to the upper management of the facility. Additionally, communicating with patients and their family about treatment options and further actions.

• Working with Force Protection, securing base, aiding the Kennel Master and the Trainer in all phases of projects including training, education and administration management.

• Medical personnel team leader, medical coordinator. As a medical coordinator my main responsibilities were: supervising medical teams, organising, planning and executing MEDEVAC and CASEVAC, providing medical assistance and BLS training for all personnel in the field. Human resources and medical records manager.

• Field medical coordinator- assist Project Medical Coordinator in all medical related issues. Coordinating tasks of all medical personnel in the field, liaising with local medical facilities, planning medevac and casevac procedures, medical training and education of all personnel, providing primary health care, organizing and managing various projects as a deputy project manager for medical projects. Providing medical assistance as a nurse in Global Offshore Projects HQ-Benghazi.

• Explosive detection dog handler, supporting ISAF operation Athena in Panjwai District, Kandahar province. Foot patrols and other missions at FOBs.

• Medical coordinator and nurse in de-mining teams. Providing medical support for de-mining teams in the fields, securing medevac and casevac procedures to be followed and providing basic medical training for all personnel in the field.

• Managed wound dressings, promoting healing and preventing infection.
• Identified early warning signs of deteriorating health through vigilant monitoring.

• Adhered strictly to safety guidelines and policies and procedures.
• Administered medication for pain management and symptom control.
• Updated patient records to ensure accurate documentation.