Ivan YAYA MAYALA
Sheffield,South Yorkshire
Summary
Results-driven professional with a strong consultative approach and a passion for customer service excellence. I am adept at client needs analysis and strategic thinking, with extensive knowledge of life assurance products. In my various activities, I have demonstrated persuasive communication coupled with presentation skills and proactive public speaking abilities. My goal as a professional is to leverage expertise in product knowledge and client relations to drive business growth and enhance customer satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Financial advisor
Owl Financial
Swindon, Wiltshire
11.2023 - Current
- Prospecting
- Appointment booking
- Advise clients in person, phone or video conference meeting.
- Counsel clients on financial matters and provided recommendations.
- Tailored insurance policies to match clients' unique needs after thorough needs analysis.
- Preparing comprehensive suitability reports outlining the reason why a particular policy was advised.
- Customer Service
- Administration
- Recruiting
Customer service representative
Ant Marketing
Sheffield, South Yorkshire
03.2021 - Current
- Managing high volume of inbound calls, emails and social media enquiries for quick resolution of customer issues; with consistency of the customer service across the different channels.
- Maintaining excellent client satisfaction by providing in-depth support to handle complaints and inquiries effectively.
- Offering technical support, leading to enhanced user experience.
- Implementing customer follow up to uphold service standards.
- Participating in team meetings sharing best practices for improving service delivery.
Education
Bachelor of Arts - Business Management
Sheffield Hallam University
Sheffield 09.2013 - 05.2016
Baccalaureate - STG Marketing
Lycée Evariste Galois
France 06.2007 - 06.2009
Skills
- Consultative approach
- Strategic thinking
- Client needs analysis
- Life insurance products product knowledge
- Persuasive presentation
- Persuasive communication
- Proactive
- Public speaking
- Customer service excellence
- Time-management
- Analytical-thinking
Affiliations
- Church
- Family
- Gym
- Football, boxing and sports in general
- Socialising
- Traveling
- Reading
Languages
French
Native
English
Fluent
Spanish
Upper intermediate
Lingala
Advanced
Accomplishments
Within my group of Advisers at OWL Financial, I was the second top sales performer for the year 2024.
I am a leader at the Potters House Sheffield Church, and among the leaders, I have been chosen to be the song director for five years, from 2020 to 2025. During that period, I led and trained a team of 25 people, including singers and instrumentalists, with the goal of leading songs during services with about 120 people singing together, as well as concerts and events of over 300 people. I have been selected several times among the leaders to preach life-changing messages to the congregation, winning Best Sermon of the Year in 2019 for my sermon "Turn on the Light."
Timeline
Financial advisor
Owl Financial
11.2023 - Current
Customer service representative
Ant Marketing
03.2021 - Current
Bachelor of Arts - Business Management
Sheffield Hallam University
09.2013 - 05.2016
Baccalaureate - STG Marketing
Lycée Evariste Galois
06.2007 - 06.2009
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