Ivan Seul
Anstey,Leicester
Summary
Accomplished professional with expertise in hotel and hospitality operations, specialising in budgeting and financial control, team leadership, and staff development. Proven track record in driving revenue growth through strategic sales and marketing execution while ensuring customer service excellence. Adept at KPI reporting, health and safety compliance, event planning, and cost reduction strategies to enhance operational efficiency. Career goal includes leveraging IT proficiency to optimise operations management within the hospitality industry.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work history
General Manager
Homes for Students
Leicester
2025.01 - 2025.05
- Oversee daily operations across multiple student accommodation sites, delivering exceptional service and fostering a safe, inclusive environment.
- Elevated the property’s ranking on StudentCrowd from #19 to #2 in Leicester, reflecting significant improvements in student satisfaction.
- Boosted Google review ratings by 22.5%, driven by a focus on service excellence, communication, and proactive issue resolution.
- Implement and manage daily, weekly, and monthly KPI reporting to monitor performance across occupancy, maintenance, budgeting, and customer service.
- Lead a multidisciplinary team and coordinate cross-departmental efforts to improve operational efficiency and resident engagement.
- Develop marketing initiatives, manage budgets, and maintain full compliance with health, safety, and safeguarding regulations
- Delivered results under pressure to meet tight deadlines.
- Successfully negotiated contracts with suppliers to reduce costs.
General Manager
Cafe Bruxelles & Apres Lounge Nightclubs
Leicester
2020.05 - 2024.12
- Directed operations for two high-volume venues with seasonal staff of up to 50, including security personnel.
- Reduced operating costs: £16,000 saved in security, £9,000 from waste services, 36% on utilities, and 60% in staffing.
- Delivered and executed a new sales and marketing strategy that significantly increased customer engagement.
- Organised and hosted events such as live music nights, weddings, and seasonal parties to drive revenue.
- Conducted regular site inspections and audits to maintain compliance with health and safety regulations.
General Manager
Ramada Hotel
Loughborough
2019.09 - 2020.03
- Boosted occupancy rates from 35% to 90–100% within a year through pricing strategies and improved service.
- Managed recruitment, training, and performance of staff to align with brand standards.
- Streamlined financial processes and improved operational reporting across departments.
General Manager
Hotel Maiyango
Leicester
2015.04 - 2019.09
- Increased room occupancy from 55% to 80% and revenue by 20% through strategic promotions.
- Led a full range of hotel operations, including front desk, housekeeping, events, and F&B.
- Developed and executed direct-to-consumer sales campaigns and loyalty incentives.
Assistant Manager
Queen Adelaide
London
2014.07 - 2015.05
- Company Overview: Young’s Geronimo Inns
- Supervised bar and dining operations while maintaining staff rotas, banking, and inventory.
- Facilitated weekly team meetings and ongoing training programs.
- Hosted and coordinated live events, private functions, and holiday parties.
- Young’s Geronimo Inns
Bar Supervisor
The Fellow
London
2012.02 - 2014.07
- Company Overview: Young’s Geronimo Inns
- Managed stock, staff rotas, line cleaning, and venue setup for events.
- Played a key role in improving operational standards and customer service.
- Young’s Geronimo Inns
Bar Supervisor
The Intrepid Fox
London
2008.12 - 2013.01
- Company Overview: Vixen LTD
- Responsible for team supervision, stock control, cashing up, and compliance.
- Enhanced team communication and ensured adherence to health and safety practices.
- Vixen LTD
Bar Manager
Dedeman Hotel
2001.01 - 2007.01
- Company Overview: Ankara, Turkey
- Managed full bar operations, including team leadership, inventory, and daily banking.
- Trained new employees and coordinated staff scheduling and development.
- Ankara, Turkey
Education
P&L Management Certificate - undefined
Online
Business and Hotel Management Degree -
Ankara University
1998.01 - 1 2000
First Aid Certificates - undefined
High Speed Training
2017.01 - 1 2023
IHotel Software Training - undefined
London
IOSH Managing Safely Course - undefined
3B Training
2021.01 - 1 2023
British Sign Language - undefined
Open University
2021.09 - 2025.05
Skills
- Hotel & Hospitality Operations
- Budgeting & Financial Control (P&L)
- Team Leadership & Staff Development
- Revenue Growth Strategies
- Customer Service Excellence
- Sales & Marketing Execution
- KPI reporting to monitor
- Health & Safety Compliance
- Event Planning & Management
- Cost Reduction & Efficiency
- IT Proficiency
- Operations management
Languages
English
Fluent
Turkish
Fluent
Arabic
Upper intermediate
German
Elementary
Chinese (Mandarin)
Elementary
Timeline
General Manager
Homes for Students
2025.01 - 2025.05
British Sign Language - undefined
Open University
2021.09 - 2025.05
IOSH Managing Safely Course - undefined
3B Training
2021.01 - 1 2023
General Manager
Cafe Bruxelles & Apres Lounge Nightclubs
2020.05 - 2024.12
General Manager
Ramada Hotel
2019.09 - 2020.03
First Aid Certificates - undefined
High Speed Training
2017.01 - 1 2023
General Manager
Hotel Maiyango
2015.04 - 2019.09
Assistant Manager
Queen Adelaide
2014.07 - 2015.05
Bar Supervisor
The Fellow
2012.02 - 2014.07
Bar Supervisor
The Intrepid Fox
2008.12 - 2013.01
Bar Manager
Dedeman Hotel
2001.01 - 2007.01
Business and Hotel Management Degree -
Ankara University
1998.01 - 1 2000
P&L Management Certificate - undefined
Online
IHotel Software Training - undefined
London