Ivané Peña
Manchester
Summary
Driven professional with diverse experience in customer service, retail, education, and behavioral support. Builds relationships through effective communication while managing challenging situations with professionalism. Seeks to leverage strong interpersonal and organizational skills in a growth-oriented role.
Overview
1
1
Language
4
4
years of professional experience
Work History
International Student Campaign Contributor
University of Manchester
11.2025 - 12.2025
- Featured in interviews, photography, and video content for the University’s “Do Things Differently” campaign.
- Shared my experience as an American international student studying at the University of Manchester.
- Coordinated with marketing to align content with promotional campaigns, maximizing impact.
Registered Behavior Technician
InTouch Behavioral Services
08.2024 - 09.2025
- Built strong relationships with clients and families through effective communication
- Managed challenging situations calmly and professionally
- Maintained detailed records and documentation
- Demonstrated reliability, patience, and problem-solving skills
Class and Events Assistant
Baking Evolution, School of Baking
07.2023 - 09.2025
- Assisted with the setup and delivery of baking classes by preparing materials, welcoming students, and providing support throughout each session.
- Captured high-quality photos and videos for social media, helping promote classes.
- Ensured classes ran smoothly by organizing materials, preparing workstations, and providing excellent customer service to students.
Behavior Technician
Behavioral Learning Center, Stepping Stones Group
02.2025 - 05.2025
- Implemented ABA-based behavior support plans for individuals with autism spectrum disorder (ASD)
- Recorded data and maintained clinical documentation to track client progress and responses to interventions.
Substitute Teacher
The Education Team
02.2024 - 08.2024
- Adapted quickly to new environments and responsibilities
- Communicated effectively with students, staff, and parents
- Managed multiple tasks in fast-paced settings
- Provided excellent customer-service-style support to students and families
Sales Associate
Dick's Sporting Goods
10.2023 - 12.2023
- Provided customer service and support in a fast-paced retail environment
- Assisted customers with product selection and fitting room inquiries
- Processed transactions accurately using point-of-sale systems
- Fulfilled and packaged online orders for customer pickup and delivery
- Maintained store presentation and organized merchandise displays
Sales Associate
Pacific Sunwear
11.2021 - 08.2022
- Delivered customer service and assisted customers with clothing and product selections
- Operated cash register and processed purchases, returns, and exchanges
- Maintained visual merchandising standards and store organization
- Assisted with inventory management and stock replenishment
- Collaborated with team members to meet sales and customer service goals
Education
Master of Arts - International Education (Equity, Diversity, Inclusion Pathway)
University of Manchester
Manchester, England01-2026
Social Policy
University of Birmingham
Birmingham01-2022
Bachelor of Social and Behavioral Sciences - Sociology
California State University, Northridge
Northridge, CA05-2023
Skills
- CPR/First Aid Certified
- Customer Service
- Point-of-Sale (POS) Systems
- Retail Sales
- Communication
- Teamwork
- Problem Solving
- Time Management
- Inventory Management
- Merchandising
- Record keeping
- Customer service
- Interview data collection
Languages
English
Proficient
C2
Timeline
International Student Campaign Contributor
University of Manchester
11.2025 - 12.2025
Behavior Technician
Behavioral Learning Center, Stepping Stones Group
02.2025 - 05.2025
Registered Behavior Technician
InTouch Behavioral Services
08.2024 - 09.2025
Substitute Teacher
The Education Team
02.2024 - 08.2024
Sales Associate
Dick's Sporting Goods
10.2023 - 12.2023
Class and Events Assistant
Baking Evolution, School of Baking
07.2023 - 09.2025
Sales Associate
Pacific Sunwear
11.2021 - 08.2022
Master of Arts - International Education (Equity, Diversity, Inclusion Pathway)
University of Manchester
Bachelor of Social and Behavioral Sciences - Sociology
California State University, Northridge
Social Policy
University of Birmingham