Ivan Lovrencic

I have joined the team in the absence of the current Team Manager and took over his responsibilities for the team, managing and guiding Team Leaders and have focused on delivering the team and the company goals:

Replenishment and work standards

• Implementing the correct ways of doing the team's day-to-day routines and the right procedures, such as sorting out the food wastage/milk topping up for the shopping/empty cages racking away + worked on meeting the morning shift expectations
• Following up with the Team Leaders on the performance and importance of consistency + easy wins

Simpler Shops project - last big steps

• Implementing and refining last big steps for the team in compliance with the Partnership's regulations and needs
• Effectively implementing it according to the branch needs

Partners capability training sheet

• Worked on Partners cross-training and updating the training sheet accordingly

Partner training and rotas

• I took over the responsibility for Partners doing their training in due time and their personal work goals
• I was making the rotas for the shifts and was in charge of allocating and approving Partners holidays + sickness absence follow up

Goldsworth Park ambient rebalance project

• I was in charge, together with Team Manager Steve Dalton in the ambient rebalance project and its execution/implementation
• I was balancing the rebalance team and worked with their leader to make sure everything was done up to the standard and seamlessly whilst still focusing on our team achieving all the necessary night shift goals, at the same time and in the same place

Failed picking report

• I was working on investigating the failed picking in the branch to find what causes the biggest impact.
• As the result, we brought down failed Pick With Stock to consistently below 3% ( when I came in it was 4-5% minimum), and the Partners who would miss the most stock would miss on average 3x less stock
• Amount of missed stock to pick by the whole team reduced to whole team brought down up to 5 items, with most of times not missing a single item

• Achieved a distinction in all segments of the Apprenticeship program.
• Developed personalised training with other Duty Partners for level 10 Partners according to their and branch needs.
• Dedicated to proficiently upskill my team and coaching in their self-development and career planning from induction to the management level.
• With my team, I have also contributed to help deliver 98% score on Food Safety Audit.
• Proficiently working on risk assessments in branch and delivering incident reports and following up with collaboration with police including high risk incidents, crime incidents and drive-offs.
• Delivered services to customer locations within specific timeframes.
• Skilled at working independently and collaboratively in team environment.
• Demonstrated strong organizational and time management skills while managing multiple projects in short deadlines and with tight teams
• Proficiently and efficiently taking on projects for the in-branch improvements including Forecourt Standards, Deleted&Suspended Lines Report and the Stock Warehouse Management.
• Delivering strong customer service standard with amazing feedback from customers.
• Tight connection with Partnership maintenance services and efficiently resolving branch maintenance needs in collaboration with maintenance services and Partnership OSCC.

• Identified issues, analyzed information and provided solutions to problems.
• Drove operational improvements which resulted in savings and improved profit margins.
• Led projects and analyzed data to identify opportunities for improvement
• Developed team communications and information for meetings with being the communicator between level 10 Partners and Management.
• Developed and maintained courteous and effective working relationships with other Forum Representatives, Regional Manager and the Forum Chair .
• Proficient communication with branch teams on developing and delivering improvements to the Partnership Forum for Partnership improvements

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Drove operational improvements which resulted in savings and improved profit margins.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Applied effective time management techniques to meet tight deadlines.

• Stocked merchandise, clearly labeling items and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Increased sales and customer satisfaction through personalized servicing.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Produced contracts, reports, letters, and proposals for clients.
• Managed store employees successfully in a fast-paced environment through proactive communication and constructive feedback.
• Collaborated with internal teams (retail shop, travel agency, ski school and outdoor sports workshop) and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Maintained relationships with customers on a daily basis and found new ones by identifying needs and offering appropriate services.
• Developed and implemented comprehensive salesperson training program for the new members of the team.
• Handled all customer relations issues quickly, pleasantly, enabling quick resolution and client satisfaction.

• Attended over 20 advanced training sessions and conferences to increase product knowledge and productivity.
• Provided sales consultations on functional and stylistic benefits of each custom product.
• Devised and implemented product strategies for filling market gaps and driving consistent sales.
• Trained and mentored new sales representatives.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

• Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
• Created guides and course materials to reiterate lecture information and help students.
• Conducted classes and workshops for students on special topics of interest.

• Cared for two children ages 5 to 11 and 4 to 10 in nurturing and age-appropriate way.
• Managed safety and security of children under care.
• Met with parents about daily activities, positive developments and issues.
• Developed lessons and activities to promote children's physical and emotional development.
• Kept all areas neat, clean and properly sanitized.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Maintained effective schedule balance between rest periods, active play, and instruction.

• Worked flexible hours; night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to develop and implement creative solutions to complex problems.

• Used Microsoft Word and other software tools to create documents and other communications.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.