IVAN KAMEL
London
Summary
Proactive and enterprising regional manager with a strong ability to effectively plan budgets, negotiate contracts, and optimize processes. Demonstrated success in applying industry and product expertise to drive business growth and establish long-lasting client relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Manager
Coptic Orphans
09.2018 - Current
- Fundraising and Donor Relations Management: Launch a well-planned variety of outreach efforts to introduce and raise awareness of Coptic Orphans and its work to the UK
- Promote Coptic Orphans Programs through outreach and fundraising activities
- Organize and execute fundraising events, dinners, outreach campaigns, and church presentations
- Search for leads and partnership; create interest with potential supporters and partners
- Creatively and enthusiastically work to cultivate new donors and sponsors, thereby increasing donations levels and promoting child sponsorship
- Coordinate and manage the sponsorship program, and continually work to increase the number of sponsors through existing donors and/or new contacts
- Maintain and build upon the image, integrity, and reputation of Coptic Orphans with all beneficiaries, staff, church leaders, other organizations, and the general public
- Through the understanding of the UK culture, propose effective means of communicating and promoting
- Operations Management: Implement and monitor Coptic Orphans policies and practices in the office operations and fundraising activities
- Facilitate all activities between the Coptic Orphans HQ and UK offices
- Ensure an open flow of communication between the UK and other CO offices
- Manage staff with scope and operation growth; in consultation with the Executive Director, train and develop staff
- Ensure the highest standard of service delivery through professional development, continuous improvement, and proactively seeking capacity building opportunities
- Maintain financial integrity of all funds and expenses through careful review, monitoring and accountability of revenue and budget
- Supervisory Responsibilities: Supervises staff in the office when the activities reach the level requiring additional staff
Account Manager/Sales Executive
SAMER HALIMEH NY LTD
12.2015 - 09.2018
- Demonstrate fantastic jewelry knowledge at all times
- Lead a large team in UK & USA and Lebanon to achieve the highest levels of sales and service at all times
- Recruit, induct and train a team to focus on sales and adding value to the sales process
- Autonomy to develop the team and recruit the right people to deliver the company vision
- Performance and react to areas that are under performing
- Drive and manage CRM activity
- Manage a 'client book' and perform marketing activities to establish our stores
- Undertake specialist service for high value clientele
- Engage with exclusive customers for VIP events and specialist services
- Manage the performance of the management staff and colleagues
- Drive incentives for staff to achieve targets
Hotel Manager
Knightsbridge Hotel
02.2015 - 05.2018
- To ensure high operating standards are maintained ensuring the sort function fulfills its responsibilities to the wider business
- To ensure Health and Safety standards for the site are maintained and corrective actions are implemented
- To ensure absence, performance and other ER issues are managed professionally and cases are escalated where required
- To investigate all accidents within the sort center thoroughly, providing recommendations for action where required
- To ensure all control room staff are fully briefed on a daily basis, ensuring all activity is resourced effectively and efficiently
- To respond effectively to changes in sort activities during peak periods and special events
Reception Team Leader
ROYAL BAYSWATER HOSTEL
01.2014 - 02.2015
- Control Reception shift from Front Desk and provide every assistance and support as and when required for Reception / Cashier
- Ensure handover is completed and that the team including Switchboard are aware of daily summary
- Report any health and safety hazards in the correct manner to Receptions Manager/Maintenance
- Report potential security risks to Reception Manager/Maintenance
- Maximize every sale opportunity for food and beverage and rooms, and be fully versed on the Hotel and its promotions
- Monitor Receptionist/Cashiers and report any discrepancies to reception Manager
Receptionist
SMART SEA VIEW - BRIGHTON
09.2011 - 12.2013
- Main duties include but are not limited to: Checking guests in & out
- Taking payments from guest
- Answering phones in a promptly and professional manner
- Taking reservations over the phone and replying to email enquirers
- Serving the bar when needed
- Liaising with other departments
- Up-selling rooms
Agent for Life and Medical Insurance
ALICO American Life Insurance Company
12.2008 - 07.2011
- Support all Managers in the delivery of agreed targets within the Department
- Conduct one to one's, appraisals and regular feedback on staff's performance
- Resolve complaints to the client's satisfaction
- Monitor call stats and feedback daily/weekly/monthly
- Maintain all internal processes and procedures
- Weekly report to senior management detailing performance and any issues
- Ensure an excellent standard of work
- Monitor the performance and development of each team member
Education
Bachelor's - Finance & Management
Tanta University
09.2010
Skills
- Life Insurance
- Customer Service
- Health Insurance
- Customer Relations
- Sales Management
- Microsoft Word
- Inventory
- Payroll
- Operations
- Scheduling
- Training
- Account Management
- MS Office
- Quickbooks
- Receptionist
- Salesforce
- Sales
- Cold Calling
- Data Entry
- CRM
- Inventory Management
- Powerpoint
- Health & Safety at Work
- CCTV Operator
- Managing Safely
- Anti money laundering
- Microsoft SQL Server
- MS Reporting Services
- HTML
- XML
- SQL
- TCL/TK
- Java
- Visual Basic
- Apache
- JavaScript
- ASP
- C#
- Conflict management
- Meeting management
- Teamwork
- Leadership
- Motivation
- Project selling
- Adaptability
- Full lifecycle projects
- Hardware installation
- Software installation
- Software testing
- Hardware testing
- User acceptance testing
- Release to production
- Professional guidance
- Capital expense oversight
- International relations
- Business development and planning
- Regional planning
- Sales and marketing strategies
Certification
- Health & Safety at Work, 01/01/17
- CCTV Operator, 01/01/17
- Managing Safely, 01/01/18
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Regional Manager
Coptic Orphans
09.2018 - Current
Account Manager/Sales Executive
SAMER HALIMEH NY LTD
12.2015 - 09.2018
Hotel Manager
Knightsbridge Hotel
02.2015 - 05.2018
Reception Team Leader
ROYAL BAYSWATER HOSTEL
01.2014 - 02.2015
Receptionist
SMART SEA VIEW - BRIGHTON
09.2011 - 12.2013
Agent for Life and Medical Insurance
ALICO American Life Insurance Company
12.2008 - 07.2011
Bachelor's - Finance & Management
Tanta University
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