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Ivan Gasparovic
Assistant Manager
Birmingham
Summary
Dynamic leader with proven expertise in operations management and sales growth, honed at Five Guys. Excelled in enhancing customer satisfaction and team productivity through effective staff training and development. Skilled in cost reduction and CRM, achieving notable improvements in inventory management and employee performance. Demonstrates exceptional ability to foster a positive work environment and drive results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Five Guys
Birmingham, United Kingdom
12.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed inventory levels to minimise stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
Shift Manager
Five Guys
10.2021 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Supervisor
Five Guys
11.2020 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enhanced product quality by implementing rigorous inspection processes and protocols.
- Mentored new hires in company policies and procedures, ensuring rapid integration into the quality control team.
Crew Member
Five Guys
07.2019 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Equivalent To GCSE - Electromechanical Engineering Technologies
SSSKZK
Knin, Croatia 09.2016 - 06.2019
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Employee Scheduling
Recruiting and interviewing
Customer Relationship Management (CRM)
Staff Training and Development
Compliance understanding
Staff Management
Sales Growth
Software
Basic internet skills
Languages
Croatian
Native language
English
Advanced
C1
Timeline
Assistant Manager
Five Guys
12.2023 - Current
Shift Manager
Five Guys
10.2021 - Current
Supervisor
Five Guys
11.2020 - Current
Crew Member
Five Guys
07.2019 - Current
Equivalent To GCSE - Electromechanical Engineering Technologies
SSSKZK
09.2016 - 06.2019
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