Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ivan Barker

London,LND

Summary

I have plenty of experience in the hospitality industry. My current full time role is working as an assistant manager at a speciality ice cream/coffee shop in south west London. Making coffee has been something I've really enjoyed doing and I've now had 2+ years experience doing so. The management side of the job has also been good learning. Our team is roughly 10-15 members strong and I have helped train a number of these employees, as well as managed them on a daily basis. I'm responsible for all the ordering and stock takes, along with the all the other tasks associated with managing a coffee shop.

Every job I have had has been hands-on. As a print assistant, whilst working at WBC and also in my current role, it is long days on your feet, focusing for long periods of time. It's a skill I've learned to develop and manage.

I am a very dynamic worker, open to working on different tasks that test different skill-sets. I spent 3 months working as the assistant chef for my current employers when they needed someone. I also have a drivers license and I frequently carry out deliveries to the each of their shops and to wholesale clients.

I am dependable and an efficient manager of time which is essential in any job, and I have proven this at all my jobs. I also have a very strong desire to learn when I feel as though I don't have the skill set required to be as effective as others.

Also proficient in the creative industry, I often carry out freelance photography & videography work for clubs, small businesses, and events. On a small scale, I have learnt how to run a freelance operation, working with local gyms, public speakers, physiotherapists, nightclubs and many other types of businesses. These jobs have moulded my self belief and are certainly transferrable into the hospitality and management world.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work history

Assistant manager

Jeffersons Ice Cream
London, London
10.2024 - Current
  • Led team of 5 to uphold exceptional standards of food hygiene and customer service for 6 months now.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Created speciality drinks according to exact customer requests and preferences.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Handled customer complaints effectively, restoring trust in our brand.

Photographer

Hooked Events
Norwich, Norfolk
10.2021 - 02.2023
  • The official photographer for an events night in Norwich on a monthly basis.
  • Responsible for creating and curating content and photos that customers are satisfied with.
  • Responsible for creating and curating content that can be used to market the event and sell tickets to customers in Norwich each month.
  • Competent editor. Frequently use Adobe Creative Suite materials such as Lightroom and Photoshop to create professional content.
  • Ensure a 24-48 hour turnaround of content to the client.
  • Operating expensive equipment in a nightclub full of intoxicated people requires one to be alert and aware for sustained periods of time.
  • Creative and not afraid to experiment if it is in the client's best interest,

Account Manager and Lead Generation

Strategy Insights
London, London
11.2021 - 01.2023
  • Each week, we hold events for company executives on a global scale to come together and discuss/provide solutions with one another. I am responsible for overseeing and managing a proportion of meetings that take place.
  • On a weekly basis, I send out preset messages to a list of corporate clients.
  • I am responsible for the successful communication between strategy insights and potential clientele.

Printing Assistant

Bilko
London, City of London
05.2018 - 08.2021
  • Assist with the unboxing, packaging, and printing of merchandise and products in the workshop.
  • Transferring designs and logos onto the merchandise and products.
  • Operating mechanical equipment on the production line in a safe and effective manner.
  • Worked effectively with employees in all departments and maintained a good working relationship.

Hospitality Worker

Marleybone Cricket Club
London, LND
04.2019 - 03.2020
  • Carried out interactive and punctual work to optimize customer experience and increase satisfaction.
  • Welcomed guests warmly, providing an efficient, friendly check in and check out service in every venue.
  • Dealt with customer concerns and queries effectively and professionally, offering a swift resolution to any issues.
  • Improved customer service skills through consistent hard work and dedication to providing guests with the best possible experience.
  • Carried out my daily duties accurately and efficiently.

Club Rep & Front of House

Cabana Club
Norwich, Norfolk
07.2021 - 06.2022
  • Responsible for ticket scanning, till work, and ensuring the entrance area is clear in case of emergencies.
  • Assist with the cloakroom.
  • Any minor queries or problems customers have on the night inside the club are dealt with by me on a weekly basis.
  • Responsible for selling tickets each week and bringing in customers to help attain a maximum capacity venue.
  • Provide assistance to anyone that experiences distress inside the nightclub. This includes providing assistance to those who are in a drunken/disorderly state and ensuring they feel safe inside the club.

Warehouse Sorter

WBC Winebox
London, ENG
09.2019 - 12.2019
  • Maintained smooth operations of the distribution of products through effective and efficient collecting and packaging of products.
  • Carried out day-to-day product collection and distribution duties accurately and efficiently.
  • Offered to assist with managerial duties during busy periods, which led to development of additional skills and improved productivity within warehouse.

Deliveroo Driver

Deliveroo
London, City of London
01.2021 - 06.2021
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Delivered goods and products to customer on time and in excellent condition

Education

Certificate of Higher Education - Geography and International Development

University of East Anglia
Norwich
09.2020 - 02.2022

A-Levels - English, Business Studies, Geography

Emanuel School
London, ENG
06.2019

GCSE -

Emanuel School
London, ENG
06.2017

Skills

  • Keen to put myself into uncomfortable situations that I can grow and learn from
  • Hospitality and Customer Service experience in a high-pressure environment
  • Self-motivated and self-disciplined in all aspects of life
  • Time management - always punctual
  • Well organized
  • Often hold my words back until others have spoken their thoughts when discussing issues with co-workers
  • Frequent gym-goer and enjoy keeping fit
  • Young, energetic, and enthusiastic

Timeline

Assistant manager

Jeffersons Ice Cream
10.2024 - Current

Account Manager and Lead Generation

Strategy Insights
11.2021 - 01.2023

Photographer

Hooked Events
10.2021 - 02.2023

Club Rep & Front of House

Cabana Club
07.2021 - 06.2022

Deliveroo Driver

Deliveroo
01.2021 - 06.2021

Certificate of Higher Education - Geography and International Development

University of East Anglia
09.2020 - 02.2022

Warehouse Sorter

WBC Winebox
09.2019 - 12.2019

Hospitality Worker

Marleybone Cricket Club
04.2019 - 03.2020

Printing Assistant

Bilko
05.2018 - 08.2021

A-Levels - English, Business Studies, Geography

Emanuel School

GCSE -

Emanuel School
Ivan Barker