Iva Mavrodieva
Sutton,Surrey
Summary
Experienced sales professional with hardworking mentality and demonstrated success in boosting company profits. Motivated Account Manager excited to bring new business and increase profits. I am familiar with preparing contracts, researching key markets and creating strong sales relationships. Clear communicator and practised multitasker with excellent problem-solving and rapport-building abilities.
Overview
12
12
years of professional experience
Work history
Account Manager
Birchall Tea
London
08.2023
- Frequently visited customers to maintain positive and productive relationships
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities
- Identified lucrative business prospects through networking, cold calling and referrals and initiated processes to close sales deals
- Increased sales volume by prospecting for potential clients and entering new territories and market channels.
Business Development Executive
Birchall Tea
London
08.2021 - 09.2022
- Oversaw maintenance of client notes on internal CRM system
- Answered customers' questions regarding products, prices and availability
- Maintained up-to-date knowledge of industry, target accounts and competitive landscape
- Closed long-term agreements through skilful negotiation
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations
- Analysed customer needs to identify cross-selling opportunities.
Personal Trainer
The Gym Group
London
02.2020 - 03.2021
- Led, instructed and motivated individuals during exercise activities, including strength training and stretching
- Communicated with clients to accurately identify fitness goals
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Casino Dealer and Inspector
Park Lane Club
London
02.2017 - 02.2020
- Assisted new members with casino and general gaming advice, aiding positive customer experiences
- Welcomed casino customers with warmth and enthusiasm, delivering faultless service for outstanding satisfaction ratings
- Maintained thorough working knowledge of all gaming regulations to sustain casino compliance
- Utilised keen, quick-thinking mental arithmetic abilities to calculate accurate customer bets and payouts
- Educated customers on game rules and mathematical probabilities of various wagers
- Monitored behaviour of players and observing individuals for possible cheating
- Drafted shift reports detailing gameplay, financial and incident data for management review.
Croupier
Carnival Cruise Line
Miami
11.2014 - 04.2017
- Collaborated effectively with casino floor teams, enabling smooth, professional gaming management
- Closed out tables at conclusion of shifts, reconciling balances with complete accuracy
- Used outstanding interpersonal skills to build positive rapport with customers, enhancing high-energy casino atmosphere.
Account Manager
Grabo Media
Plovdiv
09.2012 - 09.2014
- Performed sales manager duties with excellence during manager emergencies or absence
- Communicated with customers to immediately determine and resolve problems, avoiding escalation
- Generated monthly and annual sales reports to determine growth and areas requiring improvement
- Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
Sales Executive
Grabo Media
Plovidv
09.2010 - 08.2012
- Showcased product features and benefits to drive sales
- Liaised with potential customers to determine needs and provide recommendations
- Closed large sales to exceed quota and align with company targets
- Converted cold leads to expand territory and negotiate profitable contracts.
Education
Bachelor of Business - International Business Management
Anglia Ruskin University
City of London, LNDAPM Project Management Qualification - undefined
APM
Level 4 Nutrition Diploma - undefined
Focus 1st Academy
London, ENGSport Massage Level 3 - undefined
Focus 1st
London, ENGSkills
- Leadership skills
- Bussies development
- Client networking
- Administrative tasks
- Customer relations
- Customer service
- Behaviour management
- Performance goals
- Excellent Communication Skills
- Client contract negotiations
- B2B Sales
- Excellent listening skills
Timeline
Account Manager
Birchall Tea
08.2023
Business Development Executive
Birchall Tea
08.2021 - 09.2022
Personal Trainer
The Gym Group
02.2020 - 03.2021
Casino Dealer and Inspector
Park Lane Club
02.2017 - 02.2020
Croupier
Carnival Cruise Line
11.2014 - 04.2017
Account Manager
Grabo Media
09.2012 - 09.2014
Sales Executive
Grabo Media
09.2010 - 08.2012
Bachelor of Business - International Business Management
Anglia Ruskin University
APM Project Management Qualification - undefined
APM
Level 4 Nutrition Diploma - undefined
Focus 1st Academy
Sport Massage Level 3 - undefined
Focus 1st
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