Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iuliana Haruta

London

Summary

Dedicated professional with a strong focus on customer service and client relations, adept at utilising telephone skills and active listening to enhance customer satisfaction. Demonstrates exceptional attention to detail and multitasking abilities, ensuring organised and reliable service delivery. Proficient in Microsoft Office Suite, email management, and mail handling, with a commitment to punctuality and flexibility. Aspires to further develop expertise in customer-service oriented roles, contributing to organisational success.

Overview

3
3
years of professional experience

Work History

Supervisor leader

Merkur Casino
Chingford, Waltham Forest
11.2021 - 12.2023
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Dealt with customer complaints and rectified product and service issues.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Entered and verified game-related data on computer system.
  • Processed data quickly and accurately for smooth, orderly operations.
  • Ran daily functions of tote operations.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Maintained documents and records to comply with internal policies and external regulations.

Receptionist

Geode Restaurant and Bar
Knightsbridge, City of Westminster
02.2024 - 06.2024
  • Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients.
  • Kept reception area clean and neat to give visitors positive impression of company.
  • Offered knowledgeable, friendly support to in-office guests.
  • Maintained accurate and up-to-date records for smooth handovers regarding total of reservations per day using Excel.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Wrote professional letters and emails for internal and external business communication.
  • Experienced in taking and managing reservations using both traditional methods and digital reservation systems, ensuring accurate guest counts.
  • Proficient in using reservation management software (OpenTable, SevenRooms) and payment system (Stripe) to handle guest numbers and bookings efficiently.
  • Delivered front of house duties with warm and professional manner.
  • Answer telephone calls, compiling detailed notes and promptly forwarding as required.
  • Efficient time management skills to prioritize tasks and manage a busy front desk. Up to 130 covers per day.
  • Skilled in planning and adjusting seating arrangements to accommodate varying guest numbers and optimize the restaurant’s capacity

Receptionist

Hawksmoor Restaurant
London, City of London
07.2024 - Current
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Greet guests warmly and manage all front-of-house interactions with professionalism and efficiency.
  • Maintain clear communication with management, floor staff and kitchen to ensure seamless service.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Maintained an organised reception area for a professional business environment.
  • Resolve guest inquires and concerns promptly, ensuring a high standard of customer service.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Provided a professionalism first impression of the restaurant by welcoming up to 300 guests per shift with warmth and efficiency.
  • Used OpenTable to manage and adjust table plans in real-time, ensuring smooth guest seating during fully booked services.
  • Recognised and accommodate VIP guests and regulars, maintaining detailed notes on preferences and special requests.
  • Embodied Hawksmsoor's values of hospitality, kindness and excellence in every interaction.
  • Cultivated relationships with guests for increased loyalty and return visits.
  • Created and managed calendar invites for large party bookings, ensuring managers, kitchen and floor team were informed in advance to coordinate service smoothly.
  • Provided clear, confident information on menus and special requests, maintaining transparency and managing expectations.
  • Welcomed and supported new receptionist staff during onboarding, sharing knowledge of the technical side of the role, including OpenTable, internal booking procedures and Hawksmoor communication systems.

Education

Certificate of Higher Education - Theoretical

French-Roman Theoretical High School G. Asachi
Republic of Moldova
09/2005 - 05/2017

Bachelor of Business Management - Industrial Design and Business Management

Technical University Gheorghe Asachi Iasi
Romania, Iasi
10/2017 - 07/2021

Skills

  • Customer service
  • Telephone skills
  • Flexible
  • Attention to detail
  • Punctual
  • Active listening
  • Customer and client relations
  • Customer-service orientated
  • Multitasking and prioritisation
  • Organised and reliable
  • Email management
  • Mail handling
  • Microsoft Office Suite

Languages

Romanian
Native
English
Fluent
Russian
Native
French
Intermediate

Timeline

Receptionist

Hawksmoor Restaurant
07.2024 - Current

Receptionist

Geode Restaurant and Bar
02.2024 - 06.2024

Supervisor leader

Merkur Casino
11.2021 - 12.2023

Certificate of Higher Education - Theoretical

French-Roman Theoretical High School G. Asachi
09/2005 - 05/2017

Bachelor of Business Management - Industrial Design and Business Management

Technical University Gheorghe Asachi Iasi
10/2017 - 07/2021

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Iuliana Haruta