Iuliana Solomon

Work history

First Line Manager

Unipart Logistics

05.2024 - 08.2025

Joined technically advanced repair facility in 2024 as First Line Manager, overseeing Quality and Exceptions departments to fulfil business goals aligned with Unipart standards.
Ensuring compliance with safety standards by team members.
Facilitating timely completion of safety audits
Investigating safety incidents and implementing safety improvements
Ensuring that repairs adhere to established quality control protocols.
Identifying recurring issues that need to be addressed at a systemic level.
Guiding, motivating, and supporting the team to achieve departmental and organisational goals.
Identifying training needs, mentoring, coaching, and supporting team members to grow in their roles and careers.
Promoting a positive and healthy work environment, monitoring employee workloads, and providing support for mental and physical wellbeing.
Managing complex or non-standard repair cases
Providing regular reports to senior management on team performance, productivity, key metrics, and project progress.
Distributing customer requests to the departments
Following up with the departments to ensure the requests are completed within the SLA
Maintaining connection with customers regarding the progress of the requests or escalations
Conducting performance reviews and addressing performance issues
Conducting absence or behavioural investigations
Participating in the hiring process, conducting interviews, and ensuring new hires are properly integrated into the team.
Ensuring all mandatory training is completed before the deadline
Ensuring that the team is ready for the peak period
Managing IT tickets in case of system issues
Participating and encouraging team members to participate in site activities
Planning, organizing, and delegating tasks to the team to ensure projects are completed efficiently and on time.

Production Manager

Amazon

07.2022 - 02.2024

Joining the dynamic Merch on Demand (MoD) business in 2020 as a Team leader and becoming an Area Manager in July 2022. MoD is the heart of Amazon's rapidly growing Operations network: they're where we manage our fast-moving merchandise print operation. Main responsibilities include:
Identifying and correcting safety hazards that can stop the team from working safely.
Collaborating with the safety department to improve the area according to the team's needs.
Recording and reporting all safety incidents
Performing safety audits during the shift
Engaging with the Associates every day to ensure that they are informed about any changes and make sure that they can raise any concerns.
Responsible for the quality of the department in all areas as receive, stow, prep, replenishment, pick, print, catch (quality control), neck-tag, fold, rebin, pack (ship)
Managing tickets in collaboration with the HR team regarding Associate's holidays, shift changes, shift swaps, investigations, and probation meetings.
Managing tickets in collaboration with the Learning team regarding Associate training
Promoting a culture of inclusion, diversity, and equity
Process improvement.
Weekly report about department performance using available tools (FCLM)
Daily End of Shift report highlighting shift performance
Maintaining inventory accuracy
Sustainability improvements
Timely completion of training available
Delivering constructive feedback to team members to ensure tasks align with Amazon's high standards.

Team Leader

Amazon

08.2020 - 07.2022

Started as a team leader in August 2020 after passing the step-up pool in BHX3. One of the first team leaders of Merch on Demand FC in the UK. After 4 months of being part of the team, I earned a permanent position, working without an Area Manager for the first 7 months and taking part in their responsibilities and duties. Main responsibilities include:
Identifying and addressing safety hazards within the work area
Coaching associates to always work safely.
Referring all job injuries immediately to the area manager
Using and presenting data to set/revisit operational goals and manage activities.
Allocating headcount on specific processes.
Demonstrating and understanding performance and leadership bar, applying it effectively to team members and new hiring decisions
Providing regular coaching and feedback to direct reports to help them individually develop functional skills.
Constantly looking for ways to improve and standardize processes by collaborating with all teams (HR, LEARNING, RME, IT, SAFETY, MITE)
Managing escalation/complex tickets
Analyzing incoming volume, highlighting risks and deviations in order intakes and production
Performing safety and quality audits across operational areas to maintain and improve the high standards of the department.

FC Associate

Amazon

10.2019 - 08.2020

Joined Amazon in October 2019 as a PMP green badge associate, with a successful conversion to a blue badge in March 2020. Became an integral part of the team and progressively received training in a variety of different processes, adding core process knowledge to the team. Key processes include:
Core picking knowledge.
Core packing knowledge as singles, multies, gift wrap, vendor returns, donations and destruction.
Rebinning items for packing multies
Processing items on kick-out for securing the CPT
Providing key coaching and training for packing, to new and tenured employees of the business.
Ensuring a high level of quality and productivity
Received consistently positive feedback, continually working with energy and enthusiasm.
Ensured consistent adherence to safety, quality regulations and legislation to maintain production compliance.
Continually met set targets through dedication to the packing process and continued to meet customers' high expectations.

Specialist Financial-Accounting Anti-money Laundry Department

Unicredit Services

05.2016 - 09.2019

Joined Unicredit Services in May 2016 as a temporary employee working through the recruitment agency, with a successful conversion to permanent employment at Unicredit Services in July 2016. Became an integral part of the team and progressively received training in a variety of different processes, adding core process knowledge to the team. Key processes include:
Ensured accurate processing of daily transactions while adhering to verification protocols.
Closed a high volume of transactions efficiently.
Completed online training within deadlines set by the company.
Maintained communication with other bank branches for urgent transaction execution.
Coordinated email updates with manager regarding workload and monthly reporting.
Participated in developing specific mapping and manuals for operational activities.
Escalated alerts promptly, ensuring effective control measures were in place.

Summary

Overview

Work history

First Line Manager

Production Manager

Team Leader

FC Associate

Specialist Financial-Accounting Anti-money Laundry Department

Education

Social Work - Philosophy and Social Science

Skills

Certification

Languages

Timeline

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