Summary
Overview
Work history
Education
Skills
Timeline
Generic

IULIANA-DANIELA IONESCU

Crawley

Summary

Polished hotel manager offering excellent communication skills. Dynamic and personable and well-versed in coordinating with various resort departments. Successful experience as manager for high-end hotel. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.

Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail.

Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.

Overview

4
4
years of professional experience

Work history

Receptionist

Elizabeth School Of London
London, London
03.2023 - Current
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Delivered front of house duties with warm and professional manner.

Assistant Hotel Manager

Bloc Hotels Gatwick
Crawley, West Sussex
04.2023 - Current
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Prepared monthly resort audits for review.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Increased customer service ratings through personable service.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Developed and implemented marketing strategies to promote hotel services.
  • Provided services efficiently and with high level of accuracy.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Hotel Supervisor

Bloc Hotel Gatwick
Crawley, West Sussex
04.2022 - 04.2023
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Developed and implemented marketing strategies to promote hotel services.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Increased customer service ratings through personable service.
  • Offered appropriate reservation options based on expected attendees when coordinating events.

Housekeeping Attendant

Bloc Hotels Gatwick
Crawley, West Sussex
09.2021 - 04.2022
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Responded to requests from patrons for linens and toiletries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Housekeeping Attendant

Sandman Hotel
Crawley, WSX
06.2021 - 11.2021
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Responded to requests from patrons for linens and toiletries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Warehouse Worker

Best Connection
Crawley, WSX
11.2020 - 06.2021
  • Performed general housekeeping and cleaning tasks.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Education

Bachelor of Arts - International Hotel Management

University of Wales Trinity Saint David
Current

Skills

  • P>Guest experiences
  • P>Vendor interaction
  • P>Office and staff streamlining
  • P>Policy and procedure adherence
  • P>Guest accommodations
  • P>Interpersonal communications
  • P>Outstanding communication skills
  • P>Quality assurance
  • P>Reservations management
  • P>Trash waste and removal
  • P>Inventory and supply
  • P>Linens and toiletries
  • P>Materials storage
  • P>Lost and found procedures
  • P>Strategic planning and analysis
  • Customer relations
  • Attention to Detail
  • Leadership
  • Quality Control

Timeline

Assistant Hotel Manager

Bloc Hotels Gatwick
04.2023 - Current

Receptionist

Elizabeth School Of London
03.2023 - Current

Hotel Supervisor

Bloc Hotel Gatwick
04.2022 - 04.2023

Housekeeping Attendant

Bloc Hotels Gatwick
09.2021 - 04.2022

Housekeeping Attendant

Sandman Hotel
06.2021 - 11.2021

Warehouse Worker

Best Connection
11.2020 - 06.2021

Bachelor of Arts - International Hotel Management

University of Wales Trinity Saint David
IULIANA-DANIELA IONESCU