Iuliana Croitoru

Technology Stack: Swoogo, Datocms

Tasks/Experience:

• Working in a team of 4-6 persons.
• Through ServiceNow, Jira working with requests Incidents, and different types of issues.
• Through Datocms populating information for all the Polestar markets around the world for the iPad or tabletop stand.
• As an Event manager, administrating the app and helping with all the issues,and inquiries, as well as a knowledge transfer for the new users.
• Developed user-friendly software by understanding client needs and technology constraints.
• Improved system performance for enhanced user experience through code optimization.
• Achieved seamless software integration with efficient synchronization of multiple platforms.
• Streamlined workflow to improve productivity via agile methodologies implementation.

Technology Stack: SQL

Tasks/Experience:

· Working in a team of 4-6 persons.

· Through Service Now working with Request and Incidents.

· Creating new reports, fixing bugs, and implementing new requirements for Financial and HR modules in Oracle BI Publisher.

· With a keen eye for detail and a customer-focused mindset, I engage with stakeholders across different business functions to analyze and address their requirements related to report creation.

· Ensuring that all reports are accurate and meet business and SOX requirements.

· Building audit queries on projects, invoices, events, and rates.

· Started to learn OTBI, OIC, and OAC.

Technology Stack: Planning and Budgeting Cloud

Tasks/Experience: Access Management

· In a team of 4, helping temporarily with the request for access Management for PBCS.

· The access was based on the BU groups.

· Aware of SOX strategies and Audit requirements. Sneap/Jira tracking systems.

• - Training for Jira and Confluence (How to create boards, issues and how to administer a project on Jira
• Also, the presentation of Confluence Space, macros and permissions of Space and pages.)
• - Business Writing (Tips and Tricks for emails and how to address customers)

Tasks/Experience:

· As a JIRA system administrator, I performed the following:

· Designing complex JIRA workflow for different issue types to assist in Automatise of provisioning, build & deploy servers and applications as well as other continuous integration workflows

· Developing screen schemes, permission schemes, and notifications schemes in JIRA. Create JIRA projects, queries, and reports.

· Responsible for troubleshooting and implementing solutions to optimize the infrastructure operations

· Testing, installing, and configuring add-ons, identification, and elimination of security vulnerability

· Managing Dev/Test/Prod environments

· Handling customers' advanced requests, through successful interaction with other teams in order to resolve them.

Also, performing duties as a system administrator for Confluence, Jenkins, Bitbucket, Nexus, and Blackduck.

Technology Stack: Apollo, Sabre, CRM

Tasks/Experience: In a team of 10-15pProviding support to travel agents and clients, regarding any changes or issues with their flight reservations.

Taking care of: The process of Exchange, Refund, Schedule Change, and issuing tickets through the Apollo or Sabre app.

Achievements: Technical skills for Apollo and Sabre, communications skills, working in a team, and other soft Skills.