Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Iuliana Bedeu

Aldershot,UK

Summary

Experienced professional with over 11 years in planning, with a comprehensive understanding of customer service and the entire order fulfilment process, including scheduling and material verification. Proficient in overseeing inventory, ensuring precise order processing, and aligning delivery schedules with all stakeholders. Adept at improving operational efficiency by optimising production times, reducing waste, and increasing overall equipment effectiveness. Recognised for strategic materials planning and strong team collaboration to meet customer needs and boost overall efficiency. Additionally, knowledgeable in coordinating spare parts schedules and overseeing rework and repairs.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work history

CSR & Order Management Specialist

SONDEX - a Baker Hughes Business
Farnborough, UK
2024.09 - 2026.03

Duties included: Managed end-to-end order fulfilment process, ensuring accurate receipt and verification of materials.

  • Facilitated creation of quotes/ orders / transfer orders within MRP system for internal and external customers.
  • Provided customer support and resolved inquiries using Salesforce case management.
  • Worked closely with internal teams and manufacturing plants to address inventory issues, supporting sales objectives and driving process improvements.
  • Oversaw shipping operations and inventory management for accurate and timely deliveries.
  • Assisted in capturing new and repaired assets within sales and operations planning process.
  • Aided in resolving order issues, including delays, incorrect materials ordered, missing items, and incorrect shipments.
  • Monitored safety stock and ageing inventory across global regions; worked with manufacturing plants on inventory issues.
  • Provided technical information on materials to customers and classification teams regarding composition and function inquiries.
  • Supported logistics operations and contributed to continuous process improvement.

Materials Planning & Order Management Operator

Russell Finex LTD
Feltham, UK
2019.06 - 2024.08

Duties included: Facilitated materials planning and orders management for spare parts to support seamless business operations.

  • Reviewed MRP system to manage back orders, current orders, and upcoming orders effectively.
  • Assisted in planning and generating work orders and BOMs according to company procedures for customer orders.
  • Assisted in ensuring availability of raw materials and sub-components for work orders through clear communication with purchasing and manufacturing teams.
  • Monitored production progress to verify that final products met quality standards and customer specifications.
  • Investigated production delays and issues.
  • Identified root causes and proposed effective solutions.
  • Adjusted production schedule to enhance efficiency.
  • Assisted in implementing lean manufacturing techniques to promote efficient workflow within factory.
  • Facilitated communication among stakeholders regarding delivery schedules.
  • Assisted production teams with task prioritisation and scheduling to ensure smooth operations.
  • Aided in resolving issues quickly to uphold production flow.
  • Supported management of spare parts inventory for team activities.

Demand Planner

AIRBUS Aerostructures Romania
Brasov, Romania
2018.06 - 2019.04

Duties included: Assisted in ensuring plant cover loading aligns with capacity plan and forecasts production processes over 3-6 and 12-month periods.

  • Reviewed planned orders within MRP system for approval, considering production capacity, device availability, raw material stock, customer requirements, and delivery deadlines.
  • Collaborated with other departments to address forecast and demand issues, supporting creation and execution of plans for predictable supply chain outcomes and costs.
  • Converted planned orders into work orders within MRP system.
  • Adjusted orders or materials in response to departmental requests.

Production Planner

AIRBUS Aerostructures Romania
Brasov, Romania
2016.03 - 2018.05

Duties included: Assisted in production planning of metal components for aircraft fuselages across commercial Airbus programmes and military transport aircraft A400M.

  • Supported balancing of customer demand and production through effective planning and prioritisation of operations to minimise delays and reduce costs.
  • Assessed inventory levels of raw materials necessary for production processes and confirmed capability to meet scheduled orders.
  • Collaborated with stakeholders on machine maintenance programmes to ensure production efficiency remains uninterrupted.
  • Compiled output information for daily and weekly reporting.
  • Maintained up-to-date database for efficient processing of planned and unplanned production requests.
  • Facilitated onboarding and training of new colleagues, including assessments.

Production Planner

MATIKON Trim (NBHX Roelm)
Brasov, Romania
2013.09 - 2016.03

Duties included: Executed scheduling and maintenance of production planning activities for components and decorative trim systems to ensure "Just-in-Time" deliveries.

  • Reviewed and confirmed monthly volume and capacity needs for specified product portfolio.
  • Engaged with procurement, demand planning, packaging management, and transport planning teams to analyse and rectify forecast and demand discrepancies through strategic planning and execution.
  • Monitored production workflow and coordinated schedule variances as needed.
  • Maintained plant inventory levels for raw materials and work in progress within monthly targets to manage and control effectively.
  • Updated database for efficient handling of planned and unplanned production requests.
  • Communicated critical supply issues effectively.
  • Performed related duties and tasks as required.

Retail & E-Commerce Assistant

S.C. B.D.G. Creativ S.R.L.
Brasov, Romania
2011.09 - 2013.08

Duties included: Ensured customer satisfaction by assisting in selecting appropriate items from specified product catalogue.

  • Processed customer orders, managed special requests, and communicated updates or alternatives for unavailable items.
  • Maintained and updated company website, including product entries and stock levels.
  • Developed marketing strategies and created engaging content for social media to boost site relevance and sales.
  • Handled inventory management, invoicing, and shipping documentation.
  • Organised merchandising activities and creative workshops for customers.
  • Collaborated with other departments to identify cross-selling opportunities and alternative suppliers.

Education

Diploma - Sociology

University of Transylvania
Brasov, Romania
2007.10 - 2010.06

Skills

  • Adaptability
  • Team collaboration
  • Interpersonal communication
  • Customer focus
  • Attention to detail
  • Technical knowledge application
  • Lean methodology
  • Analytical thinking
  • Time management
  • Forecasting
  • Organisational & Supervisory skills
  • Problem-solving
  • Resource management
  • Microsoft Office proficiency
  • ERP expertise (including ARIBA)

Languages

Romanian: Native language
English: Very good knowledge

Timeline

CSR & Order Management Specialist

SONDEX - a Baker Hughes Business
2024.09 - 2026.03

Materials Planning & Order Management Operator

Russell Finex LTD
2019.06 - 2024.08

Demand Planner

AIRBUS Aerostructures Romania
2018.06 - 2019.04

Production Planner

AIRBUS Aerostructures Romania
2016.03 - 2018.05

Production Planner

MATIKON Trim (NBHX Roelm)
2013.09 - 2016.03

Retail & E-Commerce Assistant

S.C. B.D.G. Creativ S.R.L.
2011.09 - 2013.08

Diploma - Sociology

University of Transylvania
2007.10 - 2010.06
Iuliana Bedeu