Itzel Largaespada
London
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in different departments solutions. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Customer service representative
Optical BPO
Nicaragua, Managua
05.2019 - 11.2019
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Employed active listening and product expertise to successfully resolve inbound queries.
Job creation advisor
Now BPO
Managua, Nicaragua , Managua
07.2017 - 03.2018
- Assisted clients in reviewing and revising resumes, cover letters and other job search resources to support employment opportunities.
- Communicated with external agencies and networks to enhance career guidance programmes.
- Handled customer concerns and queries professionally to enhance support and prospects.
- Delivered effective group and one-to-one advice and guidance sessions to job seekers.
- Recommended job fairs and career development workshops to foster access to resources and recruitment events.
- Managed initial appointments and customer assessments to best support career progression.
Selling assistant
Sprint
Managua, Nicaragua
02.2017 - 06.2017
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers in locating specific items to boost satisfaction.
- Built lasting relationships with clients through customer service interactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
Customer service representative
Accedo Technologies
Managua, Nicaragua, Managua
11.2015 - 08.2016
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed daily calls, taking orders and escalated cancellations.
- Managed delays, replacement and wrong orders.
- Educated the customer with the empathy and care.
Education
Career - Marketing
UCC, Universidad de ciencias comerciales
Managua, Nicaragua 01.2015 - 04.2015
College - Bachelor's Degree
Instituto Tecnico Jose Dolores Estrada
Managua, Nicaragua 01.2013 - 11.2013
Skills
Strong interpersonal skills, bilingual (spanish\ english) charismatic and outgoing personality Demonstrated leadership ability working effectively with people of diverse cultures, ages, and economic status; Well-developed ability to prioritize and manage multiple tasks in a difficult environment and always paying attention to details
- Bilingual customer support
- Problem solver
- Microsoft Office
- Strong customer service orientation
- Basic computer knowledge
- Salesforce
- Relationship-building
- Order processing
- Complaint resolution
Languages
English
Upper intermediate
Spanish
Native
Timeline
Customer service representative
Optical BPO
05.2019 - 11.2019
Job creation advisor
Now BPO
07.2017 - 03.2018
Selling assistant
Sprint
02.2017 - 06.2017
Customer service representative
Accedo Technologies
11.2015 - 08.2016
Career - Marketing
UCC, Universidad de ciencias comerciales
01.2015 - 04.2015
College - Bachelor's Degree
Instituto Tecnico Jose Dolores Estrada
01.2013 - 11.2013
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