Summary
Overview
Work History
Work Availability
Accomplishments
Additional Information
Timeline
Manager
Muthukumar Mahalingam

Muthukumar Mahalingam

Chief Manager ( Product Support)
Chennai,TamilNadu

Summary

Versatile Senior Chief Manager specializing in Automobile Engineering and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Dedicated professional with a history of meeting company goals for the past 24 years of service and utilizing consistent and organized practices. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

24
24
years of professional experience
5
5
Languages

Work History

Chief Manager

Volkswagen
03.2011
  • ( Workshop systems)
  • Responsibility of handling Pan India dealers VW & Sk
  • Co – ordinate for Odis support activity for the Dealer concerns on diagnosis with the HQ
  • Validate all the manuals and support HQ for the correction to be made for market India
  • Readiness of the Tester Tools/ Workshop manual/ maintenance manual/ owner’s manual during the new product launch
  • Attend the Product meetings for the upcoming project
  • Handle the concern related to Cyber Security
  • Provide the L- 2 Access on various systems for internal users and dealers
  • Representing India for the API information
  • Market Readiness For the EV cars
  • Conduct the training for the Dealers and internal teams on ODIS
  • Validate the changes in HYPER KVS
  • Conduct Market INDIA API on workshop systems activity
  • Create the dismantling document for market India for ELV
  • Warranty handling
  • Vehicle testing OEM
  • Complaint handling
  • Attending field complaints

Chief Manager ( Product Support)

01.2004 - 01.2006
  • Responsibility for the South dealers
  • Conduct training on significant technical issues for the dealers
  • Responsible for all Technical support for Skoda products to the field force as well as dealers to provide a positive experience to the customers
  • Analysis of peculiar field complaints and components at dealerships
  • To assist warranty dept
  • Technically in warranty decisions
  • To train the dealers about the usage/application of special service tools
  • Support the dealers for the dealer technical query
  • Conduct dealer Excellence program for the specific dealers
  • Responsible for the DTPI scores for the specific dealers allotted
  • Support Quality team with the required data for analysis
  • Train the dealer on the campaign activity
  • Conduct master technician meet for the region
  • ( both brands)
  • Coordinate for the API Activity for market India., Secured First Class
  • INTERNAL
  • ITI mechanic motor vehicle from Century Technical Institute.

Service Manager

TVS Escorts
09.2010 - 12.2011
  • Odis Implementation
  • Interactive Diagnosis
  • Cyber security & Grp Implementation ( Co – ordination with other teams)
  • Change management
  • ELV readiness for Market India both brands, Handling Service Team of 35 person in Tamilnadu and Kerala for all the service related activities.

Customer support engineer

Turbo Energy Limited
12.2007
  • Field validation of TC Assy for performance along with E,R&D team
  • Supporting the R&D team for testing the TC in the designing phase
  • To coordinate with regional service engineers and attending field complaint
  • Coordinating with Corporate quality for field complaint resolution and permanent corrective action
  • Analysing the field failures and report generation for MIS
  • To attend the line complaint OEMs (Southern India)
  • Attending Critical and peculiar complaints in field
  • Sending circular to the ASC and SE regarding technical changes
  • Handling warranty and maintaining float at regions
  • Key Results and achievements
  • Compiled warranty analysis for the last 3 years
  • Tata Motors/ ICML – repeat complaint – root cause analysis and permanent corrective action – Nil
  • Complaints after implementation
  • Service catalogue and Ready Reckoner preparation and release
  • Parts data base created and maintenance
  • Customers Handled:
  • M&M, FORD, Ashok Leyland, Tata motors

Asst. Works manager

VST Service Station
01.2004 - 11.2007

Asst. Works manager, Service advisor

With Ministry of
04.1999 - 01.2004
  • M&M vehicle service centre)
  • Joined as Technical specialist and then promoted as the Workshop manager
  • Handled different portfolio like customer care

year Apprentice

03.1998 - 03.1999

shop supervisor

Chanakya Academy
09.1996 - 02.1998
  • Diploma in Automobile Engg from

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of more than 150 staff members across the state as well as across the global.
  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Collaborated with team of [Number] in the development of [Project name].

Additional Information

Looking forward to accept the challenge across the globe. Do not possess any bond with the current employer. Hence will be available to accept the offer and be available to take the position in 2 - 3 months.

Timeline

Chief Manager

Volkswagen
03.2011

Service Manager

TVS Escorts
09.2010 - 12.2011

Customer support engineer

Turbo Energy Limited
12.2007

Chief Manager ( Product Support)

01.2004 - 01.2006

Asst. Works manager

VST Service Station
01.2004 - 11.2007

Asst. Works manager, Service advisor

With Ministry of
04.1999 - 01.2004

year Apprentice

03.1998 - 03.1999

shop supervisor

Chanakya Academy
09.1996 - 02.1998
Muthukumar MahalingamChief Manager ( Product Support)