Summary
Overview
Work history
Education
Skills
Languages
Work availability
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ITORO INYANG

ITORO INYANG

EDINBURGH

Summary

Vibrant Customer Account Manager with 10 years of experience in the banking industry. Consistently achieving against target thanks to flawless customer service skills and a natural ability to upsell.


Positive Customer Account Manager with a passion for exceeding customer expectations and increasing profits. 5 years of experience in an IT environment, working accurately and efficiently with a smile.

Personable Account Manager with years of banking industry experience.


Gifted at lead generation and efficiently resolving customer issues. Increases business opportunities through outstanding client presentations, effective communication skills and dedication to customer service.

Experienced sales professional with hardworking mentality and demonstrated success in increasing company profits. Familiar with preparing contracts, researching markets and collaborating with suppliers to improve quality. Clear communicator and practised multitasker with excellent problem-solving and relationship-building abilities.


Goal-oriented International Account Manager bringing years of accomplishment in sales and account relations. Capable of establishing competitive structures, managing large customer load and seeking out new leads with independent and hardworking approach. Seeking new professional challenge with growing team.


Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

customer account finance manager

Ecobank PLC ( ECOBANK DEVELOPMENT CORPORATION) EDC
lagos nigeria, NIGERIA
01.2019 - 08.2021
  • Greeted customers warmly and dealt with HNI (High Networth Individual requests and queries efficiently.
  • Assisted with mentoring and developing sales strategy to optimise overall team performance.
  • Developed an organised branch filing system, updating as required to maintain peak accuracy.
  • Ensured administrative and audit procedure compliance through a smoth ecobank processes.
  • Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Optimised sales volume by managing accounts and building rapport.
  • Retained existing customer accounts through consistent engagement and sales data analysis.
  • Investigated low-performing accounts and adapted strategy to support sales and retention.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Oversaw account growth sales activities from inception to contract.
  • Proposed new solutions to meet changing customer needs and objectives to offer added value.
  • Determined client needs to help tailor onboarding experience and identify cross-selling opportunities.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
  • Upsold and cross-sold complementary products to help boost revenue.
  • Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.
  • Contacted prospective clients and warm leads to generate new customers.
  • Established robust advisor relationships with client stakeholders.

Customer Relationship Account Manager

fidelity bank plc
lagos , NIGERIA
07.2018 - 01.2019
  • Negotiated and managed customer contracts in compliance with strategic objectives and legal obligations.
  • Reported on customer relationships and sales totals for individual staff using [Software].
  • Onboarded all new customers, averaging [Number]+ technical onboarding sessions monthly.
  • Managed [Number]+ customer base.
  • Maintained a [Number]% customer satisfaction rating from [Year]-[Year].
  • Contacted customers [Number]+ times monthly with new offers.
  • Expertly operated [Software] CRM, managing clients [Timeframe] touchpoints.
  • Improved customer experience through after-sale service calls.
  • Designed customer service scripts, improving quality of client interactions.
  • Accounted for all inventory and ordered new stock.
  • Collected and processed payments.
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Presented latest merchandise to prospective buyers.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Built lasting relationships with clients through customer service interactions.
  • Adapted sales techniques to specific clients and promoted products based on individualised client needs.
  • Developed new business by networking with valuable customers.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Prepared sales contracts and oversaw signing of both parties.
  • Contacted satisfied customers to offer additional services.
  • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Responded to telephone and in-person requests for information.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.

Fund transfer officer

sterling bank plc
lagos nigeria , NIGERIA
02.2017 - 04.2018
  • Responded swiftly to investment queries to maintain high levels of client satisfaction.
  • Kept up to date and complied with relevant regulatory, legislative and technical requirements.
  • Explained investment products and strategies to clients in simple language.
  • Assisted with marketing of company products by producing publicity materials and attending industry events.
  • Collaborated with colleagues to meet investment return objectives.
  • Constructed and managed investment portfolios as outlined in company procedures.
  • Maintained awareness of competitors' activities to identify and capitalise on market gaps.
  • Recommended changes to client portfolios based on new information about market conditions.
  • Made recommendations for changes in investment policies due to changing market conditions.
  • Screened financial feasibility of each project to identify potential risks.
  • Oversaw development of structured and accurate product book.
  • Built sector expertise to advise team members on best course of action for maximum return on investment.
  • Developed strategic investment plans based on clients' risk tolerance.
  • Worked with specialist legal advisors to scrutinise investment legal documentation for consistency with agreed commercial terms.
  • Executed and managed transactions on behalf of fund.
  • Communicated regularly with clients to discuss progress toward financial goals.
  • Obtained sufficient client information before making any trade decisions.

customer service deputy manager

Access bank plc
Lagos nigeria, NIGERIA
03.2014 - 02.2017
  • Reviewed processes and practices regularly to achieve business goals.
  • Implemented personal development programmes to enhance staff capabilities and satisfaction.
  • Delivered feedback constructively to enhance staff performance.
  • Planned staff rotas to meet customer needs whilst remaining under budget.
  • Leveraged strong product and service knowledge to assist customers and resolve issues.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Sought customer feedback and applied data to inform service-level improvements.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Controlled resources and utilised assets to achieve service and sales targets.
  • Improved customer service experiences to facilitate organic growth and loyalty.
  • Worked closely with finance team to manage sales revenue reporting and accruals.
  • Reviewed customer agreements to verify current and correct data and supporting documentation.
  • Collected and verified employee timesheets and reported data to payroll.
  • Documented department data and compiled accurate reports.

Education

Master of Business Administration - LEADERSHIP PRACTICE

Edinburgh Napier University
Edinburgh
09.2021 - 07.2023

Higher National Diploma - ACCOUNTING

OUR SAVIOUR INSTITUTE OF SCIENCE AGRICULTURE AND T
NIGERIA
02.2010 - 08.2012

Bachelor of Business Administration - ACCOUNTING

AKWA IBOM STATE POLYTECHNIC
NIGERIA
07.2008 - 04.2010

Master of Arts - ACCOUNTING

CHATTERED INSTITUTE OF PERSONEL MANAGEMENT
NIGERIA
02.2016 - 02.2017

Skills

  • Target driven
  • Customer service
  • Self motivated
  • IT literate in [Software], [Software]
  • Outstanding communicator
  • Order processing
  • Key account generation
  • Networking skills
  • Compliance requirements
  • Researched sales leads
  • International markets understanding
  • Coordinating documents
  • Marketing
  • [Type] Management

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Master of Business Administration - LEADERSHIP PRACTICE

Edinburgh Napier University
09.2021 - 07.2023

customer account finance manager

Ecobank PLC ( ECOBANK DEVELOPMENT CORPORATION) EDC
01.2019 - 08.2021

Customer Relationship Account Manager

fidelity bank plc
07.2018 - 01.2019

Fund transfer officer

sterling bank plc
02.2017 - 04.2018

Master of Arts - ACCOUNTING

CHATTERED INSTITUTE OF PERSONEL MANAGEMENT
02.2016 - 02.2017

customer service deputy manager

Access bank plc
03.2014 - 02.2017

Higher National Diploma - ACCOUNTING

OUR SAVIOUR INSTITUTE OF SCIENCE AGRICULTURE AND T
02.2010 - 08.2012

Bachelor of Business Administration - ACCOUNTING

AKWA IBOM STATE POLYTECHNIC
07.2008 - 04.2010
ITORO INYANG