Itohowo Charles
Business Analyst
Newcastle
Summary
Dynamic Senior Technical Delivery Business Analyst with over 10 years of diverse experience in Banking, Financial Services, and Consulting, driving transformative change through strategic business analysis. Expertise in bridging business requirements with technical solutions, consistently delivering high-impact results and optimising processes for significant efficiency gains. Proficient in stakeholder management and risk mitigation, with a strong ability to lead multi-disciplinary teams towards achieving shared objectives. Passionate about leveraging Agile methodologies and advanced technologies to foster continuous improvement and elevate operational performance.
Overview
11
11
years of professional experience
12
12
Certification
Work History
Senior Technical Delivery Business Analyst
Accenture UK & Ireland
09.2024 - Current
- Direct end-to-end business analysis efforts for high-profile digital transformation projects, collaborating with global clients and multi-disciplinary teams
- Lead workshops and focus groups to refine requirements, creating clear documentation (user stories, process flows) and ensuring alignment with strategic business goals
- Oversee stakeholder engagements, driving prioritization of features and enhancements based on business value and feasibility
- Provide coaching and mentorship to junior Business Analysts and manage resource allocation, ensuring adherence to agreed service-level agreements (SLAs)
- Develop and monitor performance metrics, identifying opportunities for continuous improvement and reporting progress to senior leadership
Lead Business Analyst
Capital One (Europe) PLC
03.2023 - 09.2024
- Championed Agile methodology across cross-functional teams, guiding business owners through planning and prioritization of product backlogs
- Translated complex business and technical requirements into actionable user stories, ensuring timely and quality delivery of product increments
- Supported the change management framework, providing training on Jira, Confluence, and Agile best practices
- Collaborated with developers and QA specialists to validate solutions against defined requirements; facilitated user acceptance testing (UAT) to guarantee stakeholder satisfaction
- Drove process efficiency initiatives, using data analytics to identify bottlenecks and recommend improvements that enhanced operational performance
Senior Business Analyst (Contract)
Lloyds Banking Group
11.2022 - 03.2023
- Owned the full lifecycle of business analysis for complex banking products, including requirements gathering, stakeholder alignment, and risk management
- Created detailed process maps to evaluate and optimize workflows, identifying inefficiencies and implementing recommendations that improved service quality
- Partnered with Product Owners to define product roadmaps, feeding insights into strategic planning sessions and supporting iterative delivery
- Delivered clear, concise communications to ensure stakeholder engagement, championing transparency and knowledge sharing across technical and non-technical teams
- Monitored and mitigated project risks, escalating critical issues and collaborating with leadership on effective solutions
Senior Business Analyst
Access Bank Plc
04.2019 - 09.2021
- Led multiple high-impact initiatives focusing on financial technology enhancements, regulatory compliance, and process optimization within the corporate banking division
- Analyzed business processes and orchestrated risk assessments to align operational workflows with compliance standards and strategic business objectives
- Implemented Agile delivery frameworks, introduced user story mapping, and partnered with developers to ensure solutions addressed root cause issues
- Facilitated training sessions on newly deployed systems, processes, and best practices, resulting in smoother adoption and improved user satisfaction
- Developed reporting dashboards in collaboration with data analytics teams, leveraging insights to inform executive-level decision-making
Business Analyst
Diamond Bank Plc
01.2014 - 03.2019
- Drove requirements elicitation efforts for core banking system enhancements and finance transformation projects, collaborating with both internal and external stakeholders
- Managed stakeholder relationships, delivering presentations on key process improvements and ensuring alignment between business and IT objectives
- Maintained comprehensive documentation (use cases, business requirement documents), improving knowledge transfer and reducing project onboarding time
- Identified risks, proposed mitigation strategies, and ensured timely escalation to senior management; contributed to the development of risk control frameworks
- Utilized Microsoft Visio and other BA tools to model future-state processes, supporting business justification for strategic investments
Education
MSc - Artificial Intelligence and Data Science
University of Hull
United Kingdom09.2022
MBA - Accounting and Finance
Obafemi Awolowo University, Ife
09.2019
BSc - Accounting
University of Uyo
08.2010
Skills
- Technical Delivery & Agile Leadership (Scrum, Kanban, CI/CD)
- End-to-End Business Analysis (Requirements gathering, user stories, BPMN)
- Process Optimization & Automation (Reduced operational overhead and cycle times)
- Data Analytics & Reporting (AI/ML, Python, Advanced Excel)
- Change Management & Governance (Roadmap planning, stakeholder buy-in, training)
- Cross-Functional Collaboration (Developers, QAs, Product Owners, Operations)
- Project & Program Management (Resource allocation, budgeting, risk management)
- Cloud & AI Expertise (AWS Certified AI Practitioner, Cloud Practitioner)
- Requirements gathering
- Data analysis
- Team collaboration
- Microsoft Office Suite
Certification
- AWS Certified Solutions Architect - Associate
- CBAP - Certified Business Analysis Professional - - in View
- Google Data Analytics Professional Certificate
- Data-driven Decision Making – PwC
- Financial Modeling & Valuation Analyst (FMVA) – CFI
- Associate, Chartered Institute of Bankers of Nigeria (ACIB)
Timeline
Senior Technical Delivery Business Analyst
Accenture UK & Ireland
09.2024 - Current
Lead Business Analyst
Capital One (Europe) PLC
03.2023 - 09.2024
Senior Business Analyst (Contract)
Lloyds Banking Group
11.2022 - 03.2023
Senior Business Analyst
Access Bank Plc
04.2019 - 09.2021
Business Analyst
Diamond Bank Plc
01.2014 - 03.2019
BSc - Accounting
University of Uyo
MSc - Artificial Intelligence and Data Science
University of Hull
MBA - Accounting and Finance
Obafemi Awolowo University, Ife
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