Itohan Joyce Egbodion
Welwyn,Hertfordshire
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence.
History of achieving positive results in collaboration with multidisciplinary team. Compassionate social work professional with years of experience devising and implementing successful support programmes.
Dedicated and driven to deliver positive outcomes for diverse client bases. Meticulous in assessment and monitoring to deliver necessary resources for individualised needs.
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant 3 years of experience building community and developing social skills through incremental therapeutic techniques.
Self-motivated customer service brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Day Support Worker
Turning Point
Milton Keynes, Central Bedfordshire
02.2021 - Current
- Assessed clients and documented information for records and analysis.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Collaborated with external support providers to maintain good care continuity.
- Recruited clients for programmes based on their needs.
- Recommended clients for specific treatment programmes to aid timely recovery.
- Developed tailored action plans whilst prioritising pressing concerns.
- Adapted support where possible to increase service accessibility.
- Monitored client progress and adapted support programmes to meet changing needs.
- Reported on clients' progress to evaluate service impact.
- Led workshops under professional supervision.
- Supported clients with rehabilitation and socialisation in community settings.
- Identified key client needs to develop targeted support programmes.
Call Centre Agent
Adecco agency
Milton Keynes
01.2020 - 02.2022
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Logged call details and customer information in secure systems, improving data collection measures.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Attended regular product training to enhance customer advice.
Call Centre Agent
R'dam international ltd
Milton Keynes
02.2020 - 12.2021
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Logged call details and customer information in secure systems, improving data collection measures.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Customer Service Representative
Adecco
Rotterdam Netherlands , south holland
04.2014 - 03.2018
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed 90+ daily calls, taking orders and escalated cancellations.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
A-Levels - zorg en welzijn (care and welfare)
09.2006 - 09.2009
A-Levels - NCFE LEVEL 2 ENGLISH AND MATHS
02.2021 - 02.2022
Skills
- Caseload management
- Care plan execution
- Bedside nursing
- Health and safety compliance
- Medication charting standards
- Medication administration
- Housekeeping
- Care management
- Skill Development
- Troubleshooting
- Staff Management
- Training and mentoring
- Team Building
- Family reunification specialist
- Target driven
- Online customer service
- Sales negotiation
- Telesales
- RingCentral
- Live chat
- Telemarketing
- Resolving issues
- Lead conversion techniques
Languages
English
Native
Dutch
Intermediate
French
Beginner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Day Support Worker - Turning Point
02.2021 - Current
Oxbridge - A-Levels, NCFE LEVEL 2 ENGLISH AND MATHS
02.2021 - 02.2022
Call Centre Agent - R'dam international ltd
02.2020 - 12.2021
Call Centre Agent - Adecco agency
01.2020 - 02.2022
Customer Service Representative - Adecco
04.2014 - 03.2018
zadkine Startcollege - A-Levels, zorg en welzijn (care and welfare)
09.2006 - 09.2009
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