Ithayarubi Ilangeswaran
Liverpool ,England
Summary
Dedicated professional with expertise in customer support and assistance, demonstrating exceptional communication skills and a proven ability to handle customer complaints effectively. Known for friendly and professional behaviour, active listening, and problem-solving capabilities. Proficient in cash counter handling and basic billing & POS systems, with a strong emphasis on teamwork. Committed to enhancing customer satisfaction and contributing positively to team dynamics.
Overview
1
1
year of professional experience
Work history
Sales Assistant
Premier
Nottingham
01.2025 - 06.2025
- Operated the till, processed cash and card payments accurately, and followed store procedures.
- Greeted customers, answered any questions, and provided polite and helpful service.
- Worked independently during quiet periods and supported the team during busy hours.
- Maintained a clean and organised shop floor, restocked shelves, and checked for expired stock.
- Followed age-restricted sales procedures in line with legal requirements.
- Handled customer complaints or issues calmly and professionally.
Customer Service Assistant
Chicken Shop
Coventry
10.2024 - 12.2024
- Greeting customers warmly, took orders accurately, and ensured a positive customer experience.
- Prepared and cooked foods to high standards, following hygiene and safety regulations consistently.
- Worked efficiently in a fast-paced environment, balancing customer service responsibilities with food preparation tasks.
- Collaborated with team members to ensure smooth service during busy periods.
- Handled customer inquiries with patience and professionalism.
- Demonstrated flexibility by adapting to different roles as needed throughout the shift.
Education
BTEC Level 5 HND - Computing, Software Engineering
Pearson BTEC
Colombo, Sri Lanka 08.2020 -
General Certificate of Education - Education
Vadamarachchi Hindu Girls' College
Jaffna, Sri Lanka 06.2015 - 08.2017
General Certificate of Education - Education
Kudathanai GTM Vidyalayam
Jaffna, Sri Lanka 01.2003 - 12.2014
Skills
- Customer Support & Assistance
- Good Communication Skills
- Handling Customer Complaints
- Friendly & Professional Behavior
- Active Listening
- Problem Solving
- Cash Counter Handling
- Billing & POS System (Basic)
- Teamwork
LANGUAGE SKILLS
Mother tongue(s): Tamil
Other language(s): English
LISTENING - C1
READING - C1
WRITING - C1
SPOKEN PRODUCTION - C1
SPOKEN INTERACTION - C1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
RECOMMENDATIONS
N., Niruba, Teacher, +94 212264485, Former Highschool Teacher
Timeline
Sales Assistant
Premier
01.2025 - 06.2025
Customer Service Assistant
Chicken Shop
10.2024 - 12.2024
BTEC Level 5 HND - Computing, Software Engineering
Pearson BTEC
08.2020 -
General Certificate of Education - Education
Vadamarachchi Hindu Girls' College
06.2015 - 08.2017
General Certificate of Education - Education
Kudathanai GTM Vidyalayam
01.2003 - 12.2014