ITAI DHEDHEYA
Chichester,West Sussex
Summary
A certified ICT professional with more than 15 years of extensive practical knowledge of complex systems builds that spun from active equipment configuration, software testing, project management, cybersecurity, website development, network administration and support, customer relationship management and stakeholder engagement. Demonstrated track record of completing projects on time within budget limits.
Overview
20
20
years of professional experience
16
16
years of post-secondary education
Work history
Systems Security Officer
City of Harare
Harare
04.2022 - Current
- Performed periodic vulnerability assessments and penetration testing (using Nessus, Metasploit, Nmap, Wireshark, Kali Linux) for 50+ servers and active equipment to mitigate or reduce risk exposure.
- Developed training materials on information security awareness for 3000+ staff members in the first 6 months of employment as a risk mitigatory measure.
- Provided technical support regarding security best practices and created new processes that improved security posture across 8 functional departments.
- Monitored vendor contracts or service level agreements (SLAs) to ensure at least 95% compliance with agreed performance metrics, policies, standards, licensing agreements, and configuration guidelines.
Senior Communications Officer
City of Harare
Harare
08.2017 - 03.2022
- Led and managed a team of 3 web developers and designers to create efficient, effective, and visually aesthetic websites, Chabot and mobile applications for the organisation.
- Coordinated the development and reviews of the communication policy, stakeholder policy, media and communication strategies.
- Grew the social media (Twitter, Facebook, YouTube and Instagram) presence by 85% and ensured a 95% response rate on issues or complains raised by clients and stakeholders on these platforms.
Project Coordinator
Harare City Junior Council
Harare
10.2015 - 09.2023
- Harare City Junior Council is a non-profit making institution established to promote child rights through child participation and capacity building in developmental issues
- Trained and capacitated 60+ High School students within the jurisdiction of City of Harare every year on leadership and life skills development
- Advocated for government to consider giving free sanitary wear to cater for at least 60% of underprivileged girls in Harare
- Conducted awareness campaigns in collaboration with Development Partners aimed at reaching out to 70% of youths in Harare to address the scourge of drugs and substance abuse.
Systems Support Officer
City of Harare
Harare
01.2007 - 07.2017
- Provided infrastructure support and daily administration of infrastructure components, tools and systems of all active equipment, such as Cisco Switches & Routers, Sophos Firewall, storage, HP Dell and IBM hardware to ensure 99% uptime.
- Collaborated with a team of 5 in designing, implementing, and supporting Identity and Access Management technologies.
- Participated in reviews of internal controls and security of systems as well as major IT projects and initiatives to identify and mitigate risk exposure.
- Provided account life cycle management, including creation, provisioning, and inactivation of access to retired, dismissed and employees on suspension.
- Coordinated application upgrades, evaluation of new technology, settings, and functionality.
Patrolman
City of Harare
Harare
04.2004 - 12.2006
- Patrol assigned areas on foot, bicycle and motorized vehicles to maintain public safety and order and to enforce by-laws and regulations.
- Monitor traffic to ensure motorists observe traffic regulations
- Control crowds at public events and protests and monitor suspicious and violent behaviour.
- Participate in crime prevention, public information, safety and community relations programs.
- Control access to establishments, operate security control-room equipment and patrol assigned areas to guard against theft, vandalism and fire.
- Investigate unlawful acts and misconduct of employees.
- Recommend security systems such as electronic detection and access devices.
Education
Master of Science - Information Systems
National University of Science & Technology
Bulawayo, Zimbabwe 12.2015 - 11.2017
Bachelor of Science - Information Technology
Chinhoyi University of Science & Technology
Chinhoyi, Zimbabwe 08.2010 - 10.2014
Certificate of Higher Education - Linux and Network Administration
University of Zimbabwe
Harare, Zimbabwe 12.2007 - 01.2008
Diploma - Networking and PC Maintenance
Business and Computing Examinations
Harare, Zimbabwe 12.2006 - 11.2007
Certificate of Higher Education - Management Information Systems
Midlands State University
Gweru, Zimbabwe 08.2005 - 01.2006
Certification - Certified Cybersecurity
ISC2
Alexandria, United States of America 03.2023 - 02.2026
Certification - Certified Information Systems Security Professional (CISSP)
ISC2
Alexandria, United States of America 07.2023 - 06.2026
Certification - Agile Certified Practioner (ACP)
PMI
Pennsylvania, United States of America 03.2023 - 03.2026
Skills
- Systems Support
- Network Administration
- Vulnerability Management
- Penetration Testing
- Cloud Computing
- Active Directory
- Sophos Firewall
- Agile/Scrum Project Management
- Collaboration
- Critical Thinking
- Problem-Solving
- Effective Communication
- Customer Relationship Management
- Stakeholder Engagement
Affiliations
- Full Member, Project Management Institute of Zimbabwe from 02/2016
- Professional Membership, Computer Society of Zimbabwe from 01/2023
- ISC2 Professional Membership
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Certification - Certified Information Systems Security Professional (CISSP)
ISC2
07.2023 - 06.2026
Certification - Certified Cybersecurity
ISC2
03.2023 - 02.2026
Certification - Agile Certified Practioner (ACP)
PMI
03.2023 - 03.2026
Systems Security Officer
City of Harare
04.2022 - Current
Senior Communications Officer
City of Harare
08.2017 - 03.2022
Master of Science - Information Systems
National University of Science & Technology
12.2015 - 11.2017
Project Coordinator
Harare City Junior Council
10.2015 - 09.2023
Bachelor of Science - Information Technology
Chinhoyi University of Science & Technology
08.2010 - 10.2014
Certificate of Higher Education - Linux and Network Administration
University of Zimbabwe
12.2007 - 01.2008
Systems Support Officer
City of Harare
01.2007 - 07.2017
Diploma - Networking and PC Maintenance
Business and Computing Examinations
12.2006 - 11.2007
Certificate of Higher Education - Management Information Systems
Midlands State University
08.2005 - 01.2006
Patrolman
City of Harare
04.2004 - 12.2006