Isuru Wijesundara
London, United Kingdom
Summary
Driven professional with knack for organisation and problem-solving, excelling in managing schedules and coordinating tasks. Demonstrates strong communication skills and proficiency in Microsoft Office. Capable of streamlining administrative processes to improve operational efficiency and support team objectives.
Overview
11
11
years of professional experience
Work History
London Campus Administrator
York St. John University
London
10.2024 - Current
- Be the initial point of contact for telephone, written and face-to-face queries from students, and respond in a professional and timely manner to enquiries, providing frontline assistance and advice as appropriate, inclusive of signposting and directing.
- Work collaboratively with London Campus Management and Central Services to manage the local room booking system, ensuring all records are accurately and safely created and stored.
- Support the organisation of team meetings and events as directed, including scheduling dates, arranging meeting rooms, hospitality, signing in guests, etc. as required of frontline services.
- Support the York St John University London team with administration and other associated Campus Management, Academic Quality and Student Support tasks.
- Support teams across the Campus with administrative tasks, including creating and updating records within established software and systems.
Supervisor
Incipio Group Ltd
London
08.2024 - Current
- Deliver structured inductions, with sign offs to new members of the team with the support of the management team.
- Work at pace with energy, always looking for the next task that can be completed and delegating to others.
- Support the team by working closely with the rest of the management team and kitchen team to ensure that the guests receive exceptional service on every shift.
- Handle guest complaints with a positive & professional attitude to minimise the negative effect on the venue and proactively communicating this with the management team.
- Being a leader with energy, who is approachable, honest and actively support in driving sales by setting the team sales targets on every shift.
Student Ambassador
York St. John University
London
03.2023 - 09.2024
- Promoted engagement with higher education to new and current students by acting as a positive role model
- Developed an awareness of York St John University London Campus's range of courses and their expectations for student life
- Assisted with induction and Welcome Week activities
- Assisted in the running and operation of Reception with any duties as may reasonably be required.
- Assisted in the running of London campus events and activities
- Supported campus safety by following the university health and safety policy and activities.
- Attended staff inductions, training sessions and meetings and undertake administrative duties when required.
- Been reliable and punctual for shifts and maintain regular contact with the London Campus Administration Manager.
Team Leader
Incipio Group
London
09.2023 - 08.2024
- Led shifts and motivated team to drive sales.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Supported new hires through onboarding process for speedy and successful training.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
Store Colleague
Tesco PLC
Hemel Hempstead, Hertfordshire
12.2022 - 07.2023
- Served customers at checkouts ensuring they receive an easy, seamless personalised experience
- Delivered department routines
- Manually condensing stock and handling products with care to maintain product quality
- Championed the reduction of food waste
- Followed company policies and adhering to health and safety guidelines
- Been knowledgeable about the products and services in the store and helping customers by giving great natural service
- Replenished products within the store
- Accepted deliveries into the store
Team Member
Incipio Group
London
10.2022 - 11.2022
- Ensured optimum guest experience by delivering outstanding hospitality
- Ensured the venue runs efficiently by proactively owning and attending to the guests
- Worked with the management team to drive sales and nurture own potential in the venue
- Participated and Personal skills enhanced by the training and development delivered by the management team
Inspector of Customs
Sri Lanka Customs
Colombo, Sri Lanka
06.2015 - 09.2022
- Checked travel documents of persons crossing national borders to ensure that they have the necessary authorizations and certificates
- Inspected the luggage of persons crossing national borders to ensure that it conforms to government rules and regulations concerning the import or export of goods and currencies
- Examined transport documents and freight of vehicles crossing national borders to ensure conformity with government rules and regulations concerning goods in transit and the import and export of goods, and to verify that necessary payments have been made
- Detained persons and seized prohibited and undeclared goods found to be in violation of immigration and customs laws
- Co-ordinated and cooperated with other agencies involved in law enforcement, deportation, and prosecution
- Performed related administrative tasks to record findings, transactions, violations, and determinations
Fund Administrator
HSBC Electronic Data Processing Lanka (Pvt) Ltd
Colombo, Sri Lanka
08.2014 - 06.2015
- Accounted funds of different customers in five jurisdictions (Luxembourg, Dublin, Australia, Hong Kong, and Singapore)
- Resolved customer-based issues
- Conferred with clients to assess objectives and make informed financial recommendations to achieve specified goals.
- Responded swiftly to investment queries to maintain high levels of client satisfaction.
Education
Master of Business Administration - Professional Experience
York St John University
London 09.2022 - 08/2024
Bachelor of Science - Business and Management
University of Northumbria
Newcastle upon Tyne 10.2016 - 11/2017
Graduate Diploma - Management
Business Management School
Colombo, Sri Lanka 03.2015 - 05/2016
International Diploma - Logistics and Transport
Chartered Institute of Logistics and Transport
Colombo, Sri Lanka 10.2015 - 04/2017
Skills
- Public speaking and presentations
- Outgoing and enthusiastic
- Results-orientated
- Brand representation
- Leadership and Teamwork
- Customer service
- Conflict diffusion
Languages
English
Fluent
Sinhala
Native
References
Professional Academic and Personal References can be provided upon request
Timeline
London Campus Administrator
York St. John University
10.2024 - Current
Supervisor
Incipio Group Ltd
08.2024 - Current
Team Leader
Incipio Group
09.2023 - 08.2024
Student Ambassador
York St. John University
03.2023 - 09.2024
Store Colleague
Tesco PLC
12.2022 - 07.2023
Team Member
Incipio Group
10.2022 - 11.2022
Master of Business Administration - Professional Experience
York St John University
09.2022 - 08/2024
Bachelor of Science - Business and Management
University of Northumbria
10.2016 - 11/2017
International Diploma - Logistics and Transport
Chartered Institute of Logistics and Transport
10.2015 - 04/2017
Inspector of Customs
Sri Lanka Customs
06.2015 - 09.2022
Graduate Diploma - Management
Business Management School
03.2015 - 05/2016
Fund Administrator
HSBC Electronic Data Processing Lanka (Pvt) Ltd
08.2014 - 06.2015
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