Isuru Wadugedara
Newcastle upon Tyne
Summary
Dedicated professional with extensive experience in customer service and support, adept at cash handling and transaction processing. Proven expertise in date checking and inventory management, complemented by multilingual communication skills. Demonstrates strong sales and retail experience, with a keen ability to listen to customers' needs and maintain patience under pressure.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Delivery driver
dominos
Newcastle upon Tyne
09.2024 - Current
- Improved client satisfaction by delivering food promptly and accurately.
- Coordinated delivery schedules for optimum time management.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Maintained vehicle cleanliness for a professional appearance.
Director\Owner
Realwaybooze ltd
Liverpool
07.2023 - 08.2024
- Provided customer service support, including cash handling and stock counting
- Managed newspaper sorting and display, ensuring easy access for customers
- Handled customer enquiries with professionalism, fostering positive brand image.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Instituted cost control measures, mitigated financial risk.
Sales Assistant
Waitrose & Partners
St Albans
09.2022 - 07.2023
- Assisted customers with inquiries, purchases, and returns, ensuring high customer satisfaction
- Handled stock organization, shelf restocking, and inventory checks
- Processed cash and card transactions accurately
Customer Service Assistant
One Stop Stores
Aylesbury
02.2021 - 06.2022
- Opened and closed the store, managed till operations, and handled cash accurately
- Ensured stock quality by performing regular date checks and restocking
- Supported delivery operations, including collaborating with Deliveroo for efficient service
Multi-Drop Delivery Driver
Amazon Flex
London
01.2018 - 03.2022
- Executed multi-drop deliveries in a fast-paced environment, maintaining timely and efficient service
- Loaded parcels and organized routes for optimized delivery performance
Education
NVQ Level 4 - Business Management
Millenium city academy
London 04.2010 - 07.2012
Certificate of Higher Education - Business and IT
British Council
Sri lankaGCSE Advanced level
Sri lankaGCSE Ordinary Level
Sri lankaSkills
- Customer Service & Support
- Cash Handling & Transaction Processing
- Date Checking & Inventory Management
- Multilingual Communication
- Sales & Retail Experience
- Listening to customers' needs
- Patience under pressure
Timeline
Delivery driver
dominos
09.2024 - Current
Director\Owner
Realwaybooze ltd
07.2023 - 08.2024
Sales Assistant
Waitrose & Partners
09.2022 - 07.2023
Customer Service Assistant
One Stop Stores
02.2021 - 06.2022
Multi-Drop Delivery Driver
Amazon Flex
01.2018 - 03.2022
NVQ Level 4 - Business Management
Millenium city academy
04.2010 - 07.2012
Certificate of Higher Education - Business and IT
British Council
GCSE Advanced level
GCSE Ordinary Level
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