ISURU MUHANDIRAMALAGE
Perth
Summary
Possesses extensive knowledge of food and beverage operations gained through employment at Kollonne Riverside Hotel in Sri Lanka. Proven ability to deliver personalised and efficient service to guests, ensuring a memorable dining experience. Skilled in menu presentation, order taking, and table setting, with a strong commitment to maintaining cleanliness and upholding food safety standards. A team player with excellent communication skills, adept at collaborating with colleagues to deliver seamless service.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Waiter
Kolonne River side Hotel, THALDUWA
12.2006 - 09.2009
- Provided exceptional customer service: Delivered personalised service to guests, ensuring their dining experience met or exceeded their expectations
- Managed guest orders efficiently: Took accurate food and beverage orders, communicated effectively with kitchen staff, and ensured timely delivery of meals to tables
- Maintained cleanliness and hygiene: Upheld strict standards of cleanliness in the dining area, including table setup, sanitation, and overall presentation
- Demonstrated product knowledge: Familiarised myself with the menu offerings, including ingredients, preparation methods, and recommended pairings, to provide informed suggestions to guests
- Handled guest inquiries and concerns: Addressed guest inquiries, resolved complaints promptly and professionally, and ensured guest satisfaction throughout their dining experience
- Worked effectively as part of a team: Collaborated with fellow waitstaff, kitchen staff, and management to ensure smooth service operations and a cohesive team environment.
Education
Master of Business Administration - Genaral Managment
URAL Fedaral University of Russia
Yekaterinburg, Russia 03.2018 - 06.2019
Skills
- Quick learner
- Multicultural exposure
- Food and beverage specialist
- Fine dining experience
- Menu knowledge
- Table service
- Interpersonal skills
- Efficient under pressure
- Extensive hospitality background
- Food and beverage knowledge
- Guest rapport
Interests
Hobbies
, Watching movies
Spend time with family
Additional Information
- (, Willing to relocate any location)
Timeline
Master of Business Administration - Genaral Managment
URAL Fedaral University of Russia
03.2018 - 06.2019
Waiter
Kolonne River side Hotel, THALDUWA
12.2006 - 09.2009
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