Isatou (Issy) Darbo
Edinburgh
Summary
A highly adaptable professional bringing a robust blend of academic knowledge in Business Management & Administration, Social Sciences and Legal Services, as well as practical experience from the hospitality and retail sectors. Leveraging a comprehensive skill set characterised by exceptional interpersonal communication, strategic problem-solving, and advanced decision-making capabilities. As an individual, I am confident in demonstrating remarkable versatility in navigating complex professional environments, with a proven ability to excel both autonomously and as a collaborative team member.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Housekeeper
Daybreak Ltd
Edinburgh
2022.09 - 2023.12
- Elevating guest experiences by meticulously maintaining premium hospitality standards, ensuring immaculate, safe, and luxurious room environments
- Conducting thorough room inspections, implementing rigorous quality control protocols to guarantee exceptional customer satisfaction
- Demonstrated keen attention to detail and commitment to creating superior guest accommodation experiences
- Completed deep cleaning tasks resulting in a germ-free environment.
- Organised cupboards and wardrobes to enhance orderliness.
- Meet guests' needs by delivering top-notch and luxury hospitality services during their stay.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Promoted safety through checking household appliances to prevent potential hazards.
- Maintained high hygiene standards for improved living conditions.
Business Support Specialist & Administrator
Bintou's Glamour
London
2019.08 - 2020.08
- Managing comprehensive client engagement strategy, encompassing appointment scheduling and client relationship management
- Strategically developed and executed social media marketing initiatives for a family-owned business, enhancing digital presence and client outreach
- Leveraged interpersonal and organisational skills to support business the growth and operational efficiency
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Education
Scottish Qualifications Certificate - Mathematics
St Augustine's RC High School
EdinburghScottish Qualifications Certificate - English
St Augustine's RC High School
EdinburghScottish Qualifications Certificate - Biology
St Augustine's RC High School
EdinburghScottish Qualifications Certificate - Modern Studies
St Augustine's RC High School
EdinburghScottish Qualifications Certificate - English
St Augustine's RC High School
EdinburghSVQ Level 4 - Social Sciences
Edinburgh College
EdinburghSkills
Communication Expertise
- Advanced multilingual ability (English - Native, Spanish - Advanced)
- Exceptional oral and written communication skills
- Confident communicator across diverse professional contexts (colleagues, managers, customers)
- Guest interaction etiquette
- Email correspondence
Analytical & Strategic Capabilities
- Advanced problem-solving techniques
- Critical thinking and strategic analysis
- Structured planning and organisational skills
Technical Proficiencies
- Numeracy skills
- Data interpretation and graphical information analysis
- Systematic approach to information processing
- Basic knowledge and experience on recording cash transactions
Other Skills
- Customer Service
- Basic bookkeeping
- Organisational efficiency
- Telephone operation and call handling
- Reception area maintenance
- Organised and reliable
Certification
COSHH Hazardous Substances Control Certification | iHasco | November 2023
- Advanced training in Control of Substances Hazardous to Health (COSHH) regulations
- Demonstrates comprehensive understanding of workplace safety and legal compliance standards
- Certified in identifying, assessing, and managing hazardous substance risks
Languages
English
Native
Spanish
Advanced
Italian
Intermediate
References
References available upon request.
Timeline
Housekeeper
Daybreak Ltd
2022.09 - 2023.12
Business Support Specialist & Administrator
Bintou's Glamour
2019.08 - 2020.08
Scottish Qualifications Certificate - Mathematics
St Augustine's RC High School
Scottish Qualifications Certificate - English
St Augustine's RC High School
Scottish Qualifications Certificate - Biology
St Augustine's RC High School
Scottish Qualifications Certificate - Modern Studies
St Augustine's RC High School
Scottish Qualifications Certificate - English
St Augustine's RC High School
SVQ Level 4 - Social Sciences
Edinburgh College