Isra Ahmad
Summary
Multi-skilled Biomedical Science graduate with experience in healthcare administration, patient coordination, and research support within NHS and private healthcare settings. Knowledgeable in testing methods, laboratory principles and safety control for reliable, compliant provisions. Skilled in handling sensitive patient data, managing clinical documentation, and liaising with multidisciplinary teams. Eager to transition into clinical trials, regulatory affairs and pharmaceutical operations by combining scientific knowledge with organisational expertise.
Overview
3
3
years of post-secondary education
Work history
Research Project
Nuffield Foundation
- Conducted scientific research, honing data collection and analysis skills.
- Presented findings to supervisors, strengthening presentation skills and scientific communication.
- Participated in departmental meetings to discuss research progress and strategise future initiatives.
- Supervised junior researchers and laboratory technicians, providing training and mentorship.
- Interpreted data from experiments, employing statistical software to validate findings and hypotheses.
- Analysed biological samples using advanced techniques such as PCR, Western blotting, and ELISA.
Online Tutor
MyTutor
- Developed personalised learning plans for each student, focusing on their individual needs and academic goals.
- Worked with compassion and patience, supporting students through learning difficulties to achieve positive outcomes.
- Offered exam revision sessions, equipping students with the strategies and knowledge needed to tackle exams confidently.
- Improved student engagement with complex curriculum aspects through innovative, creative subject teaching.
Medical Secretary
The Speciality Hospital
- Managed office correspondence between staff and external parties, facilitating flow of information.
- Processed patient admissions and discharges, providing comprehensive administrative support to clinical staff.
- Handled sensitive patient information with discretion, upholding the highest standards of professionalism and ethics.
- Manned office equipment and used software applications in preparing company documents for various staff and departments.
- Organised and maintained medical records with strict adherence to confidentiality protocols, ensuring patient privacy.
- Closely monitored patient behaviour, health and mobility, promptly reporting changes or concerns.
- Prioritised tasks and organised daily care plans effectively to meet the needs of patients.
- Coordinated with family members to provide updates on clients' health and wellbeing, fostering effective communication.
- Acted efficiently, effectively and responsibly in emergency situations, taking appropriate actions to resolve matters.
- Provided ongoing emotional support and encouragement to clients, helping them to perform necessary tasks.
Medical Receptionist
Firstcare Medical Practice
- Managed front-desk operations, including greeting patients, booking appointments, and handling enquiries both in person and over the phone.
- Used EMIS clinical system to register patients, update records, and schedule consultations efficiently.
- Handled confidential patient information with discretion and professionalism in line with GDPR and NHS guidelines.
- Coordinated with GPs, nurses, and administrative staff to ensure smooth daily practice operations.
- Provided support with repeat prescriptions, referrals, and document management.
Interpreter
Word360
- Delivered precise and confidential interpreting services in-person, via telephone, and through video for clients in healthcare, legal, and public sectors.
- Enabled effective communication between service providers and users in Arabic, ensuring cultural sensitivity and clarity.
- Maintained impartiality while strictly adhering to professional ethics and confidentiality standards.
- Coordinated multiple bookings efficiently, showcasing flexibility, reliability, and strong time management skills.
Dental Receptionist
Sabaaneh Dental Clinic
- 07.2024
- Answered incoming calls, handled inquiries, and provided detailed information about dental services offered.
- Coordinated communication between patients and dental professionals to optimise care delivery.
- Developed and maintained a comprehensive filing system for patient documentation, streamlining information retrieval.
- Greeted patients upon arrival, providing a warm and welcoming atmosphere in the dental practice.
- Assisted in maintaining an organised office and clean, calm atmosphere.
- Maintained patient confidentiality with regard to clinic matters.
- Managed front-desk operations, including greeting patients, booking appointments, and handling enquiries both in person and over the phone.
- Used EMIS clinical system to register patients, update records, and schedule consultations efficiently.
- Handled confidential patient information with discretion and professionalism in line with GDPR and NHS guidelines.
- Coordinated with GPs, nurses, and administrative staff to ensure smooth daily practice operations.
Education
Bachelor of Science - Biomedical Science
Coventry University
09.2021 - 07.2024
Skills
- Ability to Multitask
- Communication
- Highly Organised
- Coordinated
- Leadership
- Patience
- Professional
- Highly Motivated
- Teamwork
- Administrative support
- Emotional support
- Customer Service
- Innovative
- Highly Responsible and Reliable
- Research and Analysis
- Digital and Software Proficiency
- Clinical awareness
- Clinical record management
- Cultural and political awareness
- Clinical procedure preparations
Training and Certifications
- Microsoft Office Proficiency
- Data Protection/GDPR Awareness
- NIHR Good Clinical Practice
Languages
English
Native
Arabic
Native
Timeline
Bachelor of Science - Biomedical Science
Coventry University
09.2021 - 07.2024
Dental Receptionist
Sabaaneh Dental Clinic
- 07.2024
Research Project
Nuffield Foundation
Online Tutor
MyTutor
Medical Secretary
The Speciality Hospital
Medical Receptionist
Firstcare Medical Practice
Interpreter
Word360
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