Ispir Ionut-Adrian

MVSI is an international compliance software and services provider to the world's best known companies. Our comprehensive suite of end-to-end solutions includes software and outsourced services for Compliance, AML, KYC, KYB, Onboarding, and People Screening.

➢Conduct KYC checks for both individuals (consumer clients) and business entities (commercial clients), across the UK and multiple jurisdictions.

➢Engage directly with clients via email, phone or messaging to gather additional documents or clarify information needed to pass anti‑money laundering checks. Support clients throughout their verification journey.

➢Work to agreed KPI targets on productivity and quality; maintain strict accuracy standards, attention to detail, and timely outputs.

➢For higher-risk clients or jurisdictions, conducting deeper investigations—e.g., obtaining corporate registry extracts, verifying ultimate beneficial owners (UBOs), requesting source of wealth/funds evidence.

Microsoft Corporation is an American multinational corporation and technology company headquartered in Redmond, Washington. Microsoft's best-known software products are the Windows line of operating systems, the Microsoft 365 suite of productivity applications, and the Edge web browser.

➢ Managing and troubleshooting experience in at least one major M365/O365 application (Exchange Online and/or SharePoint Online)
➢ Provide technical support and resolution for Microsoft 365 Security and Compliance features: (Azure Active Directory Premium, Azure Information Protection, DLP (Data Loss Prevention), Data Retention & Classification, Auditing)
➢ Configure and support Insider Risk Management, Communication Compliance, and Information Barriers to help customers reduce insider threats and maintain policy controls
➢ Support eDiscovery (Standard & Premium) workflows, including case management, content search, and legal holds
➢ Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
➢ Automate compliance operations and streamline tenant configurations using PowerShell scripting; generate reports, extract audit data, and support incident investigations.

At Everience, our core business is IT support. We provide helpdesk services in various languages and operate centres across Europe and Africa. We also support our clients with reliable onsite technicians and have developed a powerful sequel of applications to enhance these services. We are innovative, offering intuitive, tailor-made self-help portals.

➢ Provide accurate and optimal IT solutions via telephone, e-mails or chat

➢ Troubleshoot different issues (office, intune, windows, outlook, internet, specific applications, hardware)

➢ Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

➢ Follow-up the existing back-log

➢ Comply with the project's performance indicators

➢ Communicate with other designated teams and escalate complex issues.

Emerson Electric Co. is an American multinational corporation headquartered in Ferguson, Missouri, United States. This Fortune 500 company manufactures products and provides engineering services for a wide range of industrial, commercial, and consumer markets.

➢ Provide proactive support to area personnel and external customers on all AR issues

➢ Engage with internal and external customers early in negotiation process to facilitate receivables friendly agreement on large contracts

➢ Effect collection of amounts due to Emerson Process Management on the accounts receivable ledgers in accordance with the company targets.

➢ Highlight any concerns/potential bad debts to the Regional Collections Manager in a timely manner

➢ Maintain and review credit facilities/terms in conjunction with the Central Risk Team as appropriate (or as required due to order levels) to maximize profitable sales and minimize risk in accordance with credit policy.

➢ Provide & promote 1st line resolution for customer discrepancies and escalate accordingly within the organization

➢ Actively promote and participate in initiatives to perform root cause analysis on discrepancies and undertake improvement initiatives across the quote to cash process to prevent discrepancies occurring.

➢ Ensure best practice in Accounts Receivable is promoted and employed at all times across the area

➢ Provide leadership, guidance and support to remote sites in the area on all AR matters

➢ Interact with all internal and external customers in a professional and courteous manner.

➢ Timely release and resolution of issues relating to all held orders to maximize sales.

➢ Cash flow Management

➢ Undertake any other activities as required by the Regional Collections Manager in the operation of the Collections function.

➢ Sets own priorities within framework of established procedures.

Amazon.com, Inc., is an American multinational technology company based in Seattle, with 750,000 employees. It focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

➢ Handle unique data analysis requests from a range of data customers, including quantitative and qualitative analyses to elevate customer experience with speech interfaces

➢ Evaluate changing dialog evaluation conventions, test tooling developments, and pilot processes to support expansion to new data areas

➢ Continuously evaluate workflow tools and processes and offer solutions to ensure they are efficient, high quality, and scalable

➢ Transcribing and annotating high priority deliverables

➢ Translating established guidelines into daily work practices and processing data in order of priority

➢ Delivering high quality on deadlines

➢ Getting the job done and working autonomously with minimal direction

➢ Contributing to process improvements to reduce handling time and improve output.

Bombardier Inc. is a Canadian multinational manufacturer of business jets. It was also formerly a manufacturer of commercial jets, public transport vehicles, and high-speed rail train sets.

➢ Support the Procurement organization for administrative tasks during the complete supply chain

➢ Manage the requests and order process in our system in line with the Global Procurement Processes, which include purchase order placement, supplier payment and documentation

➢ Monitor supplier performance and support in the preparation of supplier(s) negotiation

➢ Create daily and monthly reports

➢ Conduct requests for information, requests for proposal and requests for quotation in our Procurement system tool.