Isolde Hansson
London
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
5
5
years of professional experience
Work History
Sales Account Manager
Eco Energy World
02.2024 - Current
- Oversee a portfolio of nearly 200 client accounts and act as the primary liaison between the consumer and the corporation.
- Strengthen and maintain current business through constant communication, dependable service delivery and trustworthy relations.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Utilised strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Attracted over 100 new buyers through targeted client development.
- Managed portfolio of 5 accounts totaling £2.5M (over 300MW) in sales.
- Actively pursue new business through cold calling, researching leads, sales navigator and visiting trade shows (Solar Plaza, Solar Media, Solar & Storage).
Sales Associate
Eco Energy World
08.2023 - 02.2024
- Expanded 50% of the customer base from identifying and pursuing new business opportunities through targeted lead generation efforts.
- Played a key role in selling solar PV and BESS projects to commercial and industrial clients, contributing to the company's growth and market expansion.
- Managed client relationships throughout the sales process, addressing inquiries, providing technical expertise, and negotiating contract terms to secure new business.
- Participated in industry networking events and trade shows to expand the company's network and build strategic partnerships.
Office Manager
Eco Energy World
10.2021 - 08.2023
- Oversaw all aspects of all company (UK, Sweden, Australia, Spain) office administration, including procurement, facilities management, and vendor relations, to maintain efficient daily operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Acted as the key point of contact, providing prompt resolutions and support to staff members.
- Led negotiations for new office leases, landlords, agents, solicitors. Managed single handedly office move, securing favorable terms and cost-effective solutions to support company expansion and growth.
- Supported senior executives in day-to-day operations, including managing calendars, scheduling meetings, and handling correspondence.
Customer Service Executive
Halkin
01.2019 - 10.2021
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Skills
- Operations coordination
- Verbal and written communication
- Reporting
- Marketing
- Client management
- Customer relationship management software (CRM)
- Microsoft Office Suite
- Time management
- Teamwork
Languages
Swedish
Native language
English
Proficient
C2
Spanish
Professional Working
A1
French
Intermediate
B1
VISA
Full right to work in the UK (Indefinite leave to remain)
Timeline
Sales Account Manager
Eco Energy World
02.2024 - Current
Sales Associate
Eco Energy World
08.2023 - 02.2024
Office Manager
Eco Energy World
10.2021 - 08.2023
Customer Service Executive
Halkin
01.2019 - 10.2021
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