Excel
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Isoken Enoma
Customer support analyst
Summary
Overview
6
years of professional experience
1
Language
Work History
utility warehouseLondon, ENG
Telecoms Provisioning Advisor
12.2022 - Current
Job overview
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
university of wolverhamptonWolverhampton, WLV
Research Assistant
09.2021 - 02.2022
Job overview
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Performed statistical, qualitative, and quantitative analysis.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Utilized advanced analytical software to analyze data sets.
- Collaborated with other researchers to develop successful research strategies.
- Reviewed documents and data to identify trends and patterns.
- Collected research data through experimentation, surveys and leading focus groups.
- Maintained up-to-date records of research activities and results for future reference.
- Created surveys and questionnaires to collect data for research projects.
- Scheduled appointments with test subjects over phone and through email.
NHS 119remote
Advisor
07.2021 - 09.2021
Job overview
- Promoted available resources and connected individuals with services.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Maintained full and current understanding of available plans, products and services.
- Resolved problems related to benefits, eligibility and claims.
- Handled more than 50 daily inbound calls from covid patients
- Provided information such as copay and premium details, pre-approval procedures and available products.
Redbridge healthcare groupAbuja
customer support / product management executive
12.2019 - 12.2020
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Analyzed metrics to measure product performance.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
Blue diamonds financeAbuja
Customer Sales Associate
01.2018 - 11.2019
Job overview
- Provided information on company offerings to promote products and services to customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Promoted warranty sales, loyalty rewards and more.
- Exceeded prescribed quotas for new credit account sign-ups and loyalty program participation.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
university of wolverhamptonwolverhampton
Master of Business Administration from business administration
01.2021 - 2022.09
University Overview
landmark university kwara
Bachelor of Science from engineering
11.2011 - 2017.02
University Overview
Skills
Advisory
Software
Microsoft Word
Microsoft powerpoint
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Telecoms Provisioning Advisor
utility warehouse
12.2022 - Current
Research Assistant
university of wolverhampton
09.2021 - 02.2022
Advisor
NHS 119
07.2021 - 09.2021
university of wolverhampton
Master of Business Administration from business administration
01.2021 - 2022.09
customer support / product management executive
Redbridge healthcare group
12.2019 - 12.2020
Customer Sales Associate
Blue diamonds finance
01.2018 - 11.2019
landmark university
Bachelor of Science from engineering
11.2011 - 2017.02
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