Excel
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Isoken Enoma
Customer support analyst
Summary
Overview
6
years of professional experience
1
Language
Work History
utility warehouseLondon, ENG
Telecoms Provisioning Advisor
12.2022 - Current
Job overview
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
university of wolverhamptonWolverhampton, WLV
Research Assistant
09.2021 - 02.2022
Job overview
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Performed statistical, qualitative, and quantitative analysis.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Utilized advanced analytical software to analyze data sets.
- Collaborated with other researchers to develop successful research strategies.
- Reviewed documents and data to identify trends and patterns.
- Collected research data through experimentation, surveys and leading focus groups.
- Maintained up-to-date records of research activities and results for future reference.
- Created surveys and questionnaires to collect data for research projects.
- Scheduled appointments with test subjects over phone and through email.
NHS 119remote
Advisor
07.2021 - 09.2021
Job overview
- Promoted available resources and connected individuals with services.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Maintained full and current understanding of available plans, products and services.
- Resolved problems related to benefits, eligibility and claims.
- Handled more than 50 daily inbound calls from covid patients
- Provided information such as copay and premium details, pre-approval procedures and available products.
Redbridge healthcare groupAbuja
customer support / product management executive
12.2019 - 12.2020
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Analyzed metrics to measure product performance.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
Blue diamonds financeAbuja
Customer Sales Associate
01.2018 - 11.2019
Job overview
- Provided information on company offerings to promote products and services to customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Promoted warranty sales, loyalty rewards and more.
- Exceeded prescribed quotas for new credit account sign-ups and loyalty program participation.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
university of wolverhamptonwolverhampton
Master of Business Administration from business administration
01.2021 - 09.2022
University Overview
landmark university kwara
Bachelor of Science from engineering
11.2011 - 02.2017
University Overview
Skills
Advisory
Provisioning abilities
Consultation and advisory
System Provisioning
MS Office
Excellent Communication
Database searches
Literature reviews
Research design
Inbound and outbound calling
Account management
Report preparation
Data analysis
Pivot tables
Microsoft Office Suite
Marketing research
Software
Microsoft Word
Microsoft powerpoint
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Telecoms Provisioning Advisor
utility warehouse
12.2022 - Current
Research Assistant
university of wolverhampton
09.2021 - 02.2022
Advisor
NHS 119
07.2021 - 09.2021
university of wolverhampton
Master of Business Administration from business administration
01.2021 - 09.2022
customer support / product management executive
Redbridge healthcare group
12.2019 - 12.2020
Customer Sales Associate
Blue diamonds finance
01.2018 - 11.2019
landmark university
Bachelor of Science from engineering
11.2011 - 02.2017