Isobel Wragg

-Explain daily specials and drink promotions to exceed daily sales goals.

-Manage bar inventory and restocked supplies.

-Kept detailed inventories and notify management of ordering needs.

-Handled cash accurately and prepared nightly deposits.

-Complete bar opening and closing procedures.

-Close cash register and prepared cashier report at close of business.

Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

-Followed alcohol awareness procedures for preventing excessive guest intoxication.

-Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

-Followed strict recipes and measurements to minimize product used.

-Served high customer volumes during special events, nights, and weekends.

-Adhered to laws regarding alcoholic beverage services and customer regulations.

-Kept bar presentable and well-stocked to meet customer needs.

-Upsold menu items to customers, driving up per sale revenues and maximizing profits.

-Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

-Upsold, cross-sold and recommended additional items to customers to increase restaurant sales.

-Routinely reset tables with spotless service.

-Enquired about customer satisfaction throughout their stay to ensure the best experience.

-Resolved customer complaints promptly and escalated larger operational concerns to management.

-Precisely picked high quality products ensuring a suitable shelf life was acquired

-Worked under a fast paced time schedule. to make sure the products stayed fresh and at the highest quality

-Consistently met deadlines and quality goals for accuracy and timeliness.

-Placed completed orders in labeled, temperature-appropriate storage pending customer drop off.

-Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

-Greeted and seated guests efficiently to establish prompt, high quality service

-Bussed and reset tables to keep restaurant and work areas clean.

-Kept server areas clean and stocked to increase efficiency while working tables.

-Maintained customer satisfaction with timely table check-ins to assess food and drink needs.

-Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

-Delivered exceptional, friendly and fast service to process high volume food and drink orders at peak times.

-Maintained brand image by ensuing a neat personal appearance

-Trained new waitstaff on proper food handling, customer service and safety procedures.

-Assisted customers with prompt and polite support in-person and via telephone.

-Fielded customer questions to share information about products, availability, and pricing.

-Efficiently processed cash and card payments, ensuring reduced customer waiting times.

-Used consultative sales techniques to understand customer needs and recommend relevant products and services.

-proactively replenished store shelves and displays and conducted routine stock counts

-Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

-assisted in store opening and closing procedures, including cash counts, cleaning and visual merchandising.

- Three week Work experience which involved my use of social skills swell as physical and mental abilities.

- worked closely with the elderly keeping them company as well as teaching and [laying with children with disabilities

-Greeted guests in with friendliness and professionalism.

-Sold memberships and personal training sessions to new customers.

-Performed routine maintenance to keep equipment in optimal working condition.

-organized admin such as financial statements and client information.

-Built and established positive relationships with team members and supervisors which resulted in a part time job being offered.