Dedicated university student with a strong work ethic and practical experience within customer facing roles. Highly motivated professional with a strong foundation in customer service, sales and marketing.
Goal driven individual with experience in both public and back of house positions. A confident, motivated worker with an high level of independence as well as abilities to work within a group. Versatile within the workplace, with great ability to solve and overcome issues and/or challenges.
-Explain daily specials and drink promotions to exceed daily sales goals.
-Manage bar inventory and restocked supplies.
-Kept detailed inventories and notify management of ordering needs.
-Handled cash accurately and prepared nightly deposits.
-Complete bar opening and closing procedures.
-Close cash register and prepared cashier report at close of business.
Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
-Followed alcohol awareness procedures for preventing excessive guest intoxication.
-Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
-Followed strict recipes and measurements to minimize product used.
-Served high customer volumes during special events, nights, and weekends.
-Adhered to laws regarding alcoholic beverage services and customer regulations.
-Kept bar presentable and well-stocked to meet customer needs.
-Upsold menu items to customers, driving up per sale revenues and maximizing profits.
-Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
-Upsold, cross-sold and recommended additional items to customers to increase restaurant sales.
-Routinely reset tables with spotless service.
-Enquired about customer satisfaction throughout their stay to ensure the best experience.
-Resolved customer complaints promptly and escalated larger operational concerns to management.
-Precisely picked high quality products ensuring a suitable shelf life was acquired
-Worked under a fast paced time schedule. to make sure the products stayed fresh and at the highest quality
-Consistently met deadlines and quality goals for accuracy and timeliness.
-Placed completed orders in labeled, temperature-appropriate storage pending customer drop off.
-Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
-Greeted and seated guests efficiently to establish prompt, high quality service
-Bussed and reset tables to keep restaurant and work areas clean.
-Kept server areas clean and stocked to increase efficiency while working tables.
-Maintained customer satisfaction with timely table check-ins to assess food and drink needs.
-Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
-Delivered exceptional, friendly and fast service to process high volume food and drink orders at peak times.
-Maintained brand image by ensuing a neat personal appearance
-Trained new waitstaff on proper food handling, customer service and safety procedures.
-Assisted customers with prompt and polite support in-person and via telephone.
-Fielded customer questions to share information about products, availability, and pricing.
-Efficiently processed cash and card payments, ensuring reduced customer waiting times.
-Used consultative sales techniques to understand customer needs and recommend relevant products and services.
-proactively replenished store shelves and displays and conducted routine stock counts
-Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
-assisted in store opening and closing procedures, including cash counts, cleaning and visual merchandising.
- Three week Work experience which involved my use of social skills swell as physical and mental abilities.
- worked closely with the elderly keeping them company as well as teaching and [laying with children with disabilities
-Greeted guests in with friendliness and professionalism.
-Sold memberships and personal training sessions to new customers.
-Performed routine maintenance to keep equipment in optimal working condition.
-organized admin such as financial statements and client information.
-Built and established positive relationships with team members and supervisors which resulted in a part time job being offered.
Performance improvements
Schedule Management
Verbal and written communication
Team Building
Problem solving
Upselling techniques
Bar terminology
Cash handling
Stocking and replenishing