Isobel Wand
London
Summary
Results-driven professional experienced in team collaboration and communication. Skilled in creative problem-solving and delivering excellent customer service that boosts client engagement. Expertise in cash handling, invoicing, negotiation, and upselling strategies enhances business performance. Contributes effectively to positive team dynamics in customer service environments.
Overview
7
7
years of post-secondary education
5
5
years of professional experience
Work history
Waitress
Linda’s Catering Company
Essex
- Delivered exceptional customer service, enhancing guest satisfaction
- Served food and drinks while efficiently setting up and clearing tables
- Ensured cleanliness and organisation of work area, promoting a positive dining experience
- Collaborated with team members to execute successful events
Babysitter
Highams Park / Walthamstow
2021.07 - 2026.07
- Ensured safe, nurturing, and engaging environment for children
- Facilitated fun and educational activities for children's development
- Supported children with homework and school projects to enhance learning
- Built positive relationships with children and their parents
Receptionist/Front of House
Mayhem Paintball
Abridge
2021.06 - 2026.07
- Welcome and greet up to 300 visitors per day
- Addressed queries promptly to enhance customer satisfaction
- Resolve conflicts and act as the primary contact for customer complaints
- Managed high volume of external and internal inquiries across multiple channels
- Processed customer bookings through phone and online systems via phone and online software
- Maintain a clean and organised reception area
- Perform general administrative tasks such as photocopying and laminating
- Managed cash transactions accurately during customer interactions and process invoices
- Upsell paintball facilities, deals, and merchandise
- Collaborated with large team of 30 to support operational efficiency
Cake Shop Assistant
Konditor
London
2023.10 - 2024.01
- Guided customers in selecting and purchasing baked goods to enhance their shopping experience
- Contributed to creating a positive customer experience
- Maintained cleanliness and organisation of shop to create a welcoming environment for customers
- Collaborated closely with team members to ensure efficient shop operations
- Supported inventory management to maintain optimal stock levels for customer demand
Education
Woodbridge High School
Woodford 2016.01 - 2023.01
Skills
- Food safety practices
- Customer service excellence
- Cash handling and invoicing
- Upselling strategies
- Client engagement
- Effective communication
- Team collaboration
- Creative problem-solving
- Strong work ethic
- Approachable demeanour
- Negotiation expertise
Accomplishments
- Bronze Duke of Edinburgh Award. July 2019. Great experience in collaboration and team skills
- Gold Duke of Edinburgh Expedition - July 2022.
- Jack Petchey Award for Outstanding Academic Achievement, February 2022.
- House Captain for 2 years, Responsible for organising fundraising events.
- Senior Prefect. Supported and represented the school at events such as School Open Days.
- Franklin Scholar representative, supporting younger pupils in the transition to a new school.
- Volunteered at riding for the disabled for 4 years.
- Solo traveled South East Asia for 5 months/
Volunteer Experience
- Chigwell Riding Trust, Volunteer, I volunteered for three years at Chigwell Riding Trust, an organization that offers horseback riding opportunities to individuals with special needs. During my time there, I helped children with special needs learn how to ride horses and provided hands-on care for the horses.
- Volunteer Dog Walker, As a volunteer dog walker, I provided weekly dog walking services to neighbours who needed additional assistance.
GAP YEAR EXPERIENCE
During my five-month gap year in Southeast Asia (Feb – July 2024), I improved my ability to adapt and handle unexpected challenges. I planned and budgeted for the entire trip, showing my planning and money management skills. This experience made me more resilient and resourceful, valuable traits in any professional setting.
Affiliations
- painting and arts
Timeline
Cake Shop Assistant
Konditor
2023.10 - 2024.01
Babysitter
2021.07 - 2026.07
Receptionist/Front of House
Mayhem Paintball
2021.06 - 2026.07
Woodbridge High School
2016.01 - 2023.01
Waitress
Linda’s Catering Company