Isobel Terry
Monmouthshire
Summary
I am a motivated and compassionate psychology graduate with a solid learning in psychological theories and research methods. My education at Swansea University has equipped me with the understanding of human behaviour, mental health, and cognitive processes. During my studies I have honed my skills of critical thinking, data analysis, and effective communication.
I have hands-on experience through volunteer work and customer assistant jobs further enhancing leadership skills and the capacity to work well in a team.
My hobbies include running and training for the London Marathon, allowing me to further develop time management and discipline skills.
Overview
6
6
years of professional experience
Work history
Customer Service Assisant
Moto Hospitality
Severn View Services
2022.07 - Current
- Delivering a high level of customer service in a high pressure work environment whilst ensuring strict hygiene standards and efficient service.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Good collaboration with coworkers to ensure a positive work environment.
Holiday activity site assistant
Monmouthshire County Council
Chepstow, Monmouthshire
2024.07 - 2024.08
- Working on my own initiative and as part of a team.
- Assisted in the general running of the provision and completion of tasks assigned.
- Working collaboratively with a small team of staff ensuring a high-quality product is provided, delivering enriching play activities.
- Provided additional support for children who required 1:1 or additional needs.
Customer assistant
Waitrose & Partners
Monmouth, Monmouthshire
2020.09 - 2021.08
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Operated till systems smoothly, streamlining check-out process for customers whilst catering to each customers individual needs.
- Handled cash and card payments with accuracy.
Explorer scout young leader
Scouting association
Shirenewton, Monmouthshire
2018.04 - 2021.07
- Assisting in the running of a Beaver colony (for young people aged 6-8) as part of the Scouts' Young Leader scheme.
- Duties involved the planning and execution of the programme, including taking charge of the planning and running of many meeting nights.
- Encouraging and motivating young people to take part in planned activities, have fun and learn new skills.
- Ensuring the safety and safeguarding of the young people, included in the requirement for undertaking relevant training, and operating within the rules of the Scouting Association.
Education
Bachelor of Science - Psychology
Swansea University
09/2021 - 06/2024
A-Levels -
Monmouth Comprehensive School
09/2019 - 08/2021
Skills
- Customer relations
- Organisation
- Leadership
- Safeguarding knowledge
- Activity planning
- Team player
Affiliations
- Running
- Horse Riding
Timeline
Holiday activity site assistant
Monmouthshire County Council
2024.07 - 2024.08
Customer Service Assisant
Moto Hospitality
2022.07 - Current
Customer assistant
Waitrose & Partners
2020.09 - 2021.08
Explorer scout young leader
Scouting association
2018.04 - 2021.07
Bachelor of Science - Psychology
Swansea University
09/2021 - 06/2024
A-Levels -
Monmouth Comprehensive School
09/2019 - 08/2021