Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Receptionist

Isobel Terry

Monmouthshire

Summary

I am a motivated and compassionate psychology graduate with a solid learning in psychological theories and research methods. My education at Swansea University has equipped me with the understanding of human behaviour, mental health, and cognitive processes. During my studies I have honed my skills of critical thinking, data analysis, and effective communication.

I have hands-on experience through volunteer work and customer assistant jobs further enhancing leadership skills and the capacity to work well in a team.

My hobbies include running and training for the London Marathon, allowing me to further develop time management and discipline skills.

Overview

6
6
years of professional experience

Work history

Customer Service Assisant

Moto Hospitality
Severn View Services
07.2022 - Current
  • Delivering a high level of customer service in a high pressure work environment whilst ensuring strict hygiene standards and efficient service.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Good collaboration with coworkers to ensure a positive work environment.

Holiday activity site assistant

Monmouthshire County Council
Chepstow, Monmouthshire
07.2024 - 08.2024
  • Working on my own initiative and as part of a team.
  • Assisted in the general running of the provision and completion of tasks assigned.
  • Working collaboratively with a small team of staff ensuring a high-quality product is provided, delivering enriching play activities.
  • Provided additional support for children who required 1:1 or additional needs.

Customer assistant

Waitrose & Partners
Monmouth, Monmouthshire
09.2020 - 08.2021
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Operated till systems smoothly, streamlining check-out process for customers whilst catering to each customers individual needs.
  • Handled cash and card payments with accuracy.

Explorer scout young leader

Scouting association
Shirenewton, Monmouthshire
04.2018 - 07.2021
  • Assisting in the running of a Beaver colony (for young people aged 6-8) as part of the Scouts' Young Leader scheme.
  • Duties involved the planning and execution of the programme, including taking charge of the planning and running of many meeting nights.
  • Encouraging and motivating young people to take part in planned activities, have fun and learn new skills.
  • Ensuring the safety and safeguarding of the young people, included in the requirement for undertaking relevant training, and operating within the rules of the Scouting Association.

Education

Bachelor of Science - Psychology

Swansea University
09/2021 - 06/2024

A-Levels -

Monmouth Comprehensive School
09/2019 - 08/2021

Skills

  • Customer relations
  • Organisation
  • Leadership
  • Safeguarding knowledge
  • Activity planning
  • Team player

Affiliations

  • Running
  • Horse Riding

Timeline

Holiday activity site assistant

Monmouthshire County Council
07.2024 - 08.2024

Customer Service Assisant

Moto Hospitality
07.2022 - Current

Customer assistant

Waitrose & Partners
09.2020 - 08.2021

Explorer scout young leader

Scouting association
04.2018 - 07.2021

Bachelor of Science - Psychology

Swansea University
09/2021 - 06/2024

A-Levels -

Monmouth Comprehensive School
09/2019 - 08/2021
Isobel Terry