Isobel Sutcliffe
Keighley,Yorkshire
Summary
A dedicated customer service professional with a strong foundation in communication excellence and telephonic etiquette. Proficient in the confident use of Outlook, Teams, and Salesforce, ensuring seamless interaction with customers. Demonstrates empathy and patience while understanding company policies and adapting to various customer needs. Committed to enhancing customer satisfaction through flexible problem-solving and a keen understanding of tone of voice.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Call Centre Agent
Kone
Keighley, Bradford
2024.11 - Current
- Managed high volume of inbound calls for efficient customer service.
- Stayed calm under pressure, offering empathetic assistance to upset customers.
- Communicated effectively with team members for smooth operation flow in the call centre.
- Delivered personalised service to each caller, enhancing overall customer experience.
- Managed and dispatched emails.
Front of House Waitress
Swadford Hub Well Being Cafe
Skipton, North Yorkshire
2024.08 - 2024.11
- Enhanced guest satisfaction by quickly resolving complaints and issues.
- Served food and beverages to customers, providing friendly and attentive service.
- Handled cash register duties efficiently, minimising errors in financial transactions.
- Checked on customers during their meals, ensuring satisfaction with food and service quality.
Leaflet Distributor
Regal Interiors
Silsden, Bradford
2022.12 - 2023.04
- Successfully delivered leaflets within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours.
- Consistently arrived at work on time and ready to start immediately.
Waitress Assistant
The Marquis of Granby Pub
Keighley, Bradford
2022.09 - 2022.11
- Enhanced dining experience through friendly interaction with customers.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
Education
GCSEs -
Bingley Grammar School
Bingley, Bradford 2019.09 - 2024.06
Level 3 - Health and Social Care Course
Keighley College
Keighley, Bradford 2024.09 - 2025.02
Skills
- Communication excellence
- Outbound calling practice
- Confident use of outlook / teams
- Empathy display
- Telephonic etiquette
- Understanding of company policies
- Empathy with customers
- Patience practice
- Confident use of salesforce
- Understanding tone of voice
- Flexible
- Customer Service
References
References available upon request.
Timeline
Call Centre Agent
Kone
2024.11 - Current
Level 3 - Health and Social Care Course
Keighley College
2024.09 - 2025.02
Front of House Waitress
Swadford Hub Well Being Cafe
2024.08 - 2024.11
Leaflet Distributor
Regal Interiors
2022.12 - 2023.04
Waitress Assistant
The Marquis of Granby Pub
2022.09 - 2022.11
GCSEs -
Bingley Grammar School
2019.09 - 2024.06