Isobel Sugden
London ,London
Summary
Organised and approachable Arts graduate with experience across teaching and customer-facing roles, in Retail and Hospitality, now seeking to build a career in the creative field. Demonstrates strong written and verbal communication skills, excellent time management, and an ability to multitask effectively in fast-paced environments. Contributes to supportive and positive workplaces through collaboration with colleagues, empathy, and attention to detail. Experienced in a range of administrative duties and a good working knowledge of Spanish.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work history
Operations Coordinator
Studio Upstairs
London, London
03.2026 - Current
- Coordinated daily administration and operations of mental health art therapy studio, managing referrals, member onboarding, attendance, funding records, and staff rotas to enhance service delivery.
- Liaised with members, NHS teams, local authorities, volunteers, and external partners to coordinate admissions, funding, reviews, and community projects, ensuring alignment with community needs.
- Maintained administrative systems, financial records, health and safety compliance, and facilities reporting to support effective studio operations.
Waitress
Bedouin Restaurant
Cambridge, Cambridgeshire
07.2025 - 06.2026
- Delivered front-of-house service in a busy, family-run Algerian restaurant in Cambridge, confidently taking orders, making menu recommendations and ensuring an in-depth knowledge of food and drink options.
- Managed reservations and bookings via phone, coordinating deposits for large groups to ensure smooth service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
English Teacher
British Council
Aviles and Madrid, Spain
09.2023 - 06.2025
- Supported English language learning in primary and secondary schools in Madrid (2024–2025) and Asturias (2023–2024).
- Planned and delivered interactive lessons, led small-group and one-to-one speaking activities, and conducted assessments.
- Encouraged student participation through fun and engaging conversation classes.
Waitress and Kitchen Assistant
Lizzy's on the Green
London , London
05.2022 - 09.2024
- Managed day-to-day cafe operations, including opening and closing, preparing barista-quality coffees with latte art, and delivering friendly, efficient customer service.
- Prepared and served a range of fresh food, including breakfast baps, salad boxes, and baked goods, while following food safety procedures for handling, labelling, and storing ingredients.
- Maintained high standards of cleanliness, food hygiene, and health & safety across both the kitchen and front of house, building strong relationships with regular customers and responding professionally to incidents in the public park.
Teaching Assistant
EdEx
London , London
09.2022 - 06.2023
- Supported pupils with Special Educational Needs (SEN) in mainstream primary schools, providing one-to-one and small group assistance, while adapting activities to meet individual learning needs.
- Collaborated with teachers and SENCOs to promote inclusive learning, support literacy, numeracy, communication, and social development, and assist with behaviour management and emotional
regulation.
Retail Manager
Eldon Cashmere
London, London
09.2021 - 07.2022
- Managed an independent cashmere retail store in Portobello, overseeing store operations, staff supervision, stock management, and customer service.
- Gained expert knowledge in sustainable Scottish cashmere while handling supplier communications, online orders, Shopify/EPOS systems and website content.
- Created and scheduled email campaigns and social media content, engaging customers with product updates, promotions, and brand storytelling.
Waitress and Supervisor
Primrose Cafe
Bristol , Bristol
06.2017 - 09.2018
- Supervised front-of-house operations, leading and supporting a team while managing daily opening/closing procedures, cash handling, and stock checks.
- Delivered excellent customer service through table service across two floors and a garden, preparing barista-quality coffees with latte art and building strong relationships with regular customers.
- Maintained high standards of cleanliness, presentation, and health & safety, ensuring tables were set correctly and the cafe operated efficiently during busy brunch service.
Education
Bachelor of Arts - Textile Design
Chelsea College of Arts
London 09.2018 - 06.2021
Foundation Degree in Arts - Art and Design
Bristol School of Art
Bristol 09.2017 - 06.2018
A Levels - English Literature, Politics, Art
Hills Road Sixth Form College
Cambridge 09.2013 - 06.2015
Skills
- Operations and exhibition planning
- Teamwork and staff Supervision
- Customer service
- Organisation and time management
- Communication skills
- Problem solving and decision making
- Teaching skills and lesson planning
- Administrative & financial management
Languages
Spanish
Intermediate
Timeline
Operations Coordinator
Studio Upstairs
03.2026 - Current
Waitress
Bedouin Restaurant
07.2025 - 06.2026
English Teacher
British Council
09.2023 - 06.2025
Teaching Assistant
EdEx
09.2022 - 06.2023
Waitress and Kitchen Assistant
Lizzy's on the Green
05.2022 - 09.2024
Retail Manager
Eldon Cashmere
09.2021 - 07.2022
Bachelor of Arts - Textile Design
Chelsea College of Arts
09.2018 - 06.2021
Foundation Degree in Arts - Art and Design
Bristol School of Art
09.2017 - 06.2018
Waitress and Supervisor
Primrose Cafe
06.2017 - 09.2018
A Levels - English Literature, Politics, Art
Hills Road Sixth Form College
09.2013 - 06.2015