Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Isobel Poole

Leeds, UK,West Yorkshire

Summary

Highly skilled and ambitious professional with expertise in organisation, communication, and negotiation. Proven ability to manage high-volume property portfolios, negotiate tenancy and sales agreements, and deliver exceptional client service in fast-paced environments. Experienced in building lasting relationships with landlords, tenants, and investors while ensuring full regulatory compliance and operational excellence. Skilled in market analysis, CRM systems, contract management, and team leadership, with a customer-focused mindset and a track record of achieving performance targets.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Portfolio Manager

Aspire Property Group
Leeds, West Yorkshire
12.2024 - Current
  • Ensure alignment of investment goals with client expectations.
  • Manage high-value portfolios, ensuring maximised returns on investments.
  • Build and maintain strong relationships with local and international landlords and investors, developing repeat business and long-term portfolio growth.
  • Manage a portfolio of over 100 residential properties, ensuring optimal occupancy rates, timely rent collection, and tenant satisfaction.
  • Primary point of contact for landlords and tenants, providing professional advice on lettings legislation, market conditions, and tenancy matters.
  • Negotiate tenancy agreements and renewals
  • Coordinate property maintenance and repairs, liaising with contractors to ensure quality standards and minimal disruption to tenants.
  • Conduct regular property inspections and prepare detailed reports to safeguard landlord investments and ensure compliance with legal requirements.
  • Oversee the complete tenancy lifecycle—from marketing and viewings to onboarding, renewals, and move-outs—ensuring a seamless experience for all parties.
  • Maintain up-to-date knowledge of UK lettings legislation and implemented changes to ensure full regulatory compliance.
  • Manage disputes and deposit returns through effective negotiation and adherence to TDS (Tenancy Deposit Scheme) guidelines.
  • Produce monthly performance reports for landlords, tracking income, expenses, void periods, and maintenance updates.

Learning Support Assistant/ Cover Supervisor

CER Education
Leeds, West Yorkshire
04.2024 - 11.2024
  • Provide academic, emotional, and behavioural support to students with learning difficulties, ensuring inclusive access to the curriculum and a positive learning environment.
  • Deliver personalised support in line with Individual Education Plans (IEPs) and Behaviour Support Plans (BSPs), in collaboration with teaching and SEN staff.
  • Liaise effectively with teaching staff, parents, and external agencies to support students’ learning and well-being.
  • Contribute to review meetings and multi-agency planning to ensure that the needs of pupils with additional requirements are consistently met.

Customer & Trading Manager

Sainsburys
Leeds, West Yorkshire
07.2022 - 10.2023
  • Managed all aspects of store operations—sales, inventory control, merchandising, and customer service—in a fast-paced, high-volume environment, consistently meeting or exceeding business targets.
  • Led a high-performing team of 14 employees, driving consistent achievement of regional sales targets through motivation, training, and performance management. Developed and implemented staff training and performance reviews
  • Managed recruitment, onboarding, and induction processes to build a skilled and cohesive team aligned with company values and goals.
  • Facilitated team meetings and communication channels to ensure clarity of objectives, promote teamwork, and align efforts with business targets.
  • Adapted leadership style to meet the diverse needs of team members, supporting inclusivity and employee well-being.
  • Conducted detailed sales and performance analysis, creating reports to track progress against targets and inform strategic decisions.

Sales Negotiator

Cornerstone Sales & Lettings
Leeds, West Yorkshire
02.2021 - 06.2022
  • Negotiated rental and sale agreements for residential and investment properties, ensuring client satisfaction and successful deal closure.
  • Drafted and processed property contracts, maintaining accuracy and compliance with legal and regulatory requirements.
  • Oversaw the sales process from client onboarding to transaction completion, including vetting procedures and documentation checks.
  • Built and nurtured strong relationships with buyers, tenants, and investors, resulting in consistent repeat business and referral growth.
  • Conducted property viewings and on-site inspections.
  • Utilised CRM systems to manage leads, document client interactions, and track sales activity throughout the pipeline.
  • Developed marketing materials including high-impact property listings, brochures, and digital advertisements to attract qualified leads.
  • Assessed financial profiles of prospective buyers and tenants, compiling reports to assist landlords and vendors in decision-making.
  • Liaised with mortgage advisors, legal representatives, and stakeholders to streamline the end-to-end property transaction process.

Education

GCSEs - Maths,English,Double Science,Physical Education,Geography,Spanish,Religious Education,Business

Cardinal Heenan High School
Leeds

Skills

    Organisation skills and attention to detail

    Communication and negotiation

    Team leadership and development

    Inventory control and optimisation

    Data driven decision making

    Ability to meet deadlines

    Cultural awareness and professionalism in diverse environments


Accomplishments

    Employee of the Quarter – Aspire Property Group

    Recognised across the entire company just 3 months into the role for outstanding performance, professionalism, and client service excellence in a fast-paced property environment.

Certification

  • First Aid Certified – Trained in emergency response and basic life support procedures
  • Safeguarding Certificate – Knowledge of child protection and vulnerable adult safeguarding protocols
  • Enhanced DBS Checked – Cleared for work with children and vulnerable individuals (UK Disclosure & Barring Service)

References

References available upon request.

Timeline

Portfolio Manager

Aspire Property Group
12.2024 - Current

Learning Support Assistant/ Cover Supervisor

CER Education
04.2024 - 11.2024

Customer & Trading Manager

Sainsburys
07.2022 - 10.2023

Sales Negotiator

Cornerstone Sales & Lettings
02.2021 - 06.2022

GCSEs - Maths,English,Double Science,Physical Education,Geography,Spanish,Religious Education,Business

Cardinal Heenan High School

Similar Profiles

Create profile
Isobel Poole