Isobel Patten-Wright
Sutton Coldfield,West Midlands
Summary
Professional and personable hospitality worker with a knack for creating memorable guest experiences. Exceptional at handling busy environments, improving customer satisfaction, and ensuring smooth operations. Known for teamwork, attention to detail, and always going the extra mile. Pride in delivering quality service provision and ensure personal and organisational standards are met.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Caterer
Sportsco FC
Sutton Coldfield, Birmingham
03.2025 - Current
- Prepared and set up catering stations for various events to ensure smooth service delivery.
- Managed food presentation and ensured adherence to health and safety regulations during events.
- Collaborated with team members to execute catering orders efficiently.
- Provided exceptional customer service by addressing client inquiries and ensuring satisfaction throughout events.
Assistant karate instructor
KombatKids
Sutton Coldfield, Birmingham
03.2024 - Current
- Assisted in delivering engaging karate classes to children, promoting physical fitness and discipline.
- Developed lesson plans that catered to various skill levels, ensuring inclusive learning environments.
- Mentored junior students, providing guidance on techniques and fostering a supportive atmosphere.
Front of house team member
Bay Hotel
Coverack, Cornwall
07.2025 - 09.2025
- Executed food and drink service during events.
- Performed kitchen porter duties to maintain cleanliness and organisation.
- Prepared event setups to ensure seamless operations.
- Managed order taking, till operation, and billing procedures efficiently.
Assistant swimming coach
Betty & Denise Swimming
Walsall, West Midlands
04.2025 - 09.2025
- Developed and implemented training programmes tailored for swimmers of varying skill levels.
- Monitored swimmers' progress, providing constructive feedback to refine techniques.
- Guided and supported swimmers during practice sessions to enhance performance.
Sales support
Hamlingtons Jewellers
Warwick, Warwickshire
12.2024 - 12.2024
- Facilitated counter sales by engaging with customers effectively.
- Maintained shop cleanliness and ensured professional product presentation.
- Priced items accurately and supported stock control efforts.
Kitchen porter
Bay Hotel
Helston, Cornwall
08.2024 - 08.2024
- Cleaned and maintained kitchen equipment and work areas to ensure high standards of hygiene.
- Assisted chefs and kitchen staff in food preparation tasks to support efficient service delivery.
- Washed dishes, pots, and utensils promptly to maintain workflow and prevent delays in service.
- Organised and stored food items in accordance with safety and hygiene regulations to ensure compliance.
Kitchen porter
Paris Hotel
Helston, Cornwall
08.2021 - 08.2021
- Maintained cleanliness and organisation of kitchen areas to ensure efficient workflow.
- Operated dishwashing equipment and ensured proper sanitation of utensils and cookware.
Education
BTEC Level 3 - Health and Social Care
Aldridge School
Aldridge, Walsall 09/2023 - 05/2025
A-Levels - Media Studies
Aldridge School
Aldridge, Walsall 09/2023 - 05/2025
GCSEs - 9 GCSE,s incl Maths, English & Science
Aldridge School
Aldridge, Walsall 09/2018 - 05/2023
Skills
- Sanitation protocols
- Hygiene consciousness
- Handling catering equipment
- Kitchen safety rules
- Bar management understanding
- Time-Conscious delivery
- Table setting standards
- Customer Service
- Calm under pressure
- Safe food handling
- Guest and client satisfaction
- Food presentation
- Dispute Resolution
- Event coordination
- Professional demeanour
Affiliations
- Karate
- Travel
- Music
- Police Cadets
- Animals
Accomplishments
- Black Belt (3rd Dan) in Wado Ryu karate.
- Represented England in the European Karate Championships
- Endeavour Award (Top Primary school student)
Certification
- Level 2 Food Hygiene and Safety Certificate
- Karate license
- Police Cadet Manual Lifting
- Police Cadet First Aid
References
References available upon request.
Timeline
Front of house team member
Bay Hotel
07.2025 - 09.2025
Assistant swimming coach
Betty & Denise Swimming
04.2025 - 09.2025
Caterer
Sportsco FC
03.2025 - Current
Sales support
Hamlingtons Jewellers
12.2024 - 12.2024
Kitchen porter
Bay Hotel
08.2024 - 08.2024
Assistant karate instructor
KombatKids
03.2024 - Current
Kitchen porter
Paris Hotel
08.2021 - 08.2021
BTEC Level 3 - Health and Social Care
Aldridge School
09/2023 - 05/2025
A-Levels - Media Studies
Aldridge School
09/2023 - 05/2025
GCSEs - 9 GCSE,s incl Maths, English & Science
Aldridge School
09/2018 - 05/2023