Isobel Mountford

• Worked in a fast-paced environment to deliver excellent customer service.
• Handled cash and card payments.
• Experienced at both cooperating with a large team of colleagues and at lone working.
• Adapted quickly to different situations, maintaining efficiency even under pressure.
• Completed end-of-day cleaning to reset the bar for the next day.

• Responsible for leading groups of customers around bustling markets to sample some of London's best food and drink.
• Conveyed complex information regarding London's heritage to an international audience with varied levels of understanding.
• Provided consistently high levels of visitor satisfaction by being personable and engaging.
• Created content for each tour, curating personal knowledge on the spot to cater towards different groups.
• Led tours independently and on an exact schedule by being punctual and organised.

• A deputy managerial role within Essor, a large tourism company.
• Coordinated, promoted and led drinks tours of Shoreditch hot spots.
• Communicated clearly and concisely with large groups of customers whilst maintaining an entertaining atmosphere.
• Managed booking enquiries by email and over the phone, coordinated private events and promoted the business on social media.
• Attended meetings with an international team.

I vacated this position in 2019 in order to focus upon my undergraduate studies, but remained with the same company as a tour guide.

• Customer service experience within a busy local pub.
• Served drinks and handled payments whilst engaging with customers in a calm and friendly manner.