Isobel Hunter
Goole ,Yorkshire
Summary
Responsible, passionate about delivering outstanding quality and service.Constantly having to communicate well and work in a team
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Technical Training Administrator
FMGRS Goole
Goole, East Riding of Yorkshire
2023.09 - Current
- Increased customer satisfaction by resolving issues.
- Consistently arrived at work on time and ready to start immediately.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Supported team by demonstrating respect and willingness to help.
- Liaised with customers to resolve enquiries, training requests.
- Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Booked accommodation for any clients attending
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Maintained organisational compliance with applicable legislation and regulations.
- Oversaw database to maintain updated records and accuracy.
- Scheduled meetings and travel arrangements to support my manager.
Waitress
That tearoom howden
Howden , Yorkshire
2017.12 - 2023.09
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Seated guests quickly and coordinated timely service to minimise table wait times and to ensure the customers was always happy.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Greeted new customers, answered initial questions and took drink orders.
- Checked on tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Worked well in a team environment to ensure that everything was done correctly, and as fast as possible
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted and seated guests to establish prompt, high quality service.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Responded to emails, private messages and comments on social platforms including Facebook and Instagram, ensuring consistent brand voice was applied.
- Kept up to date on social media platforms' new features and innovations, looking for opportunities to leverage to grow brand awareness.
- Kept up to date with social media platform trends to boost engagement.
Education
AS Levels/BTEC -
York college
York, Yorkshire 2021.09 - 2023.07
GCSEs -
Goole academy
Goole, Yorkshire 2017.09 - 2021.07
Skills
- Front-Of-House (FOH) procedures
- Exceptional time management
- Memorising orders
- Allergen advice
- Highly responsible and reliable
- Cash handling
- Self-disciplined
- Shift work experience
- Quick learner
- Active listening
- Teamwork skills
- Time management
- Problem-solving
- Microsoft
- Team leadership
- Well-organised
- Communication skills
Affiliations
- Netball
Timeline
Technical Training Administrator
FMGRS Goole
2023.09 - Current
AS Levels/BTEC -
York college
2021.09 - 2023.07
Waitress
That tearoom howden
2017.12 - 2023.09
GCSEs -
Goole academy
2017.09 - 2021.07