Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Isobel Hunter

Goole ,Yorkshire

Summary

Responsible, passionate about delivering outstanding quality and service.Constantly having to communicate well and work in a team

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Technical Training Administrator

FMGRS Goole
Goole, East Riding of Yorkshire
09.2023 - Current
  • Increased customer satisfaction by resolving issues.
  • Consistently arrived at work on time and ready to start immediately.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Supported team by demonstrating respect and willingness to help.
  • Liaised with customers to resolve enquiries, training requests.
  • Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.
  • Booked accommodation for any clients attending
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Oversaw database to maintain updated records and accuracy.
  • Scheduled meetings and travel arrangements to support my manager.

Waitress

That tearoom howden
Howden , Yorkshire
12.2017 - 09.2023
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Seated guests quickly and coordinated timely service to minimise table wait times and to ensure the customers was always happy.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Greeted new customers, answered initial questions and took drink orders.
  • Checked on tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
  • Worked well in a team environment to ensure that everything was done correctly, and as fast as possible
  • Maintained safe hygiene and food handling standards for full compliance.
  • Greeted and seated guests to establish prompt, high quality service.
  • Resolved customer complaints to maintain satisfaction and business loyalty.
  • Responded to emails, private messages and comments on social platforms including Facebook and Instagram, ensuring consistent brand voice was applied.
  • Kept up to date on social media platforms' new features and innovations, looking for opportunities to leverage to grow brand awareness.
  • Kept up to date with social media platform trends to boost engagement.

Education

AS Levels/BTEC -

York college
York, Yorkshire
09.2021 - 07.2023

GCSEs -

Goole academy
Goole, Yorkshire
09.2017 - 07.2021

Skills

  • Front-Of-House (FOH) procedures
  • Exceptional time management
  • Memorising orders
  • Allergen advice
  • Highly responsible and reliable
  • Cash handling
  • Self-disciplined
  • Shift work experience
  • Quick learner
  • Active listening
  • Teamwork skills
  • Time management
  • Problem-solving
  • Microsoft
  • Team leadership
  • Well-organised
  • Communication skills

Affiliations

  • Netball

Timeline

Technical Training Administrator

FMGRS Goole
09.2023 - Current

AS Levels/BTEC -

York college
09.2021 - 07.2023

Waitress

That tearoom howden
12.2017 - 09.2023

GCSEs -

Goole academy
09.2017 - 07.2021

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Isobel Hunter