Summary
Overview
Work history
Education
Skills
Timeline
Generic

Isobel Gordon

York,Yorkshire

Summary

I am an experienced and accomplished makeup artist with extensive expertise in cosmetics knowledge and a variety of makeup techniques. Proficient in skin care advice, make up demonstrations, and makeup tool proficiency, with a strong understanding of cosmetic product mixing and a vast range of makeup techniques. I love to share my knowledge in age-appropriate styling, bridal makeup, and techniques such as colour theory, tattoo covering, these skills are complemented by sales expertise and strong upselling techniques. Adept at stock control and product demonstration, with a keen eye for detail and excellent communication abilities. Understanding the importance in trend awareness and appropriate advice based on specific information gained through thorough investigation to enhance client satisfaction.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work history

Retail makeup artist

Mac Cosmetics
York, North Yorkshire
07.2016 - Current
  • Provided tailored consultations, fostering customer loyalty through personalised recommendations.
  • Consistently hitting targets and KPI expectations.
  • Managed appointment scheduling to maximise productivity during peak hours.
  • Collaborated with team members to achieve brand targets and improve the customer experience.
  • Accurately processed cash transactions, ensuring trust and integrity in all dealings.
  • Engaged in upselling techniques to drive revenue growth.
  • Maintained a clean work area, promoting safety and a pleasant environment for customers.
  • Processed product returns and exchanges according to company guidelines, ensuring high customer satisfaction.
  • Trained new staff on store policies, ensuring consistency in service delivery.
  • Collaborated with management on strategic planning for seasonal sales events.

Account manager

Benefit Cosmetics
York
01.2014 - 07.2016
  • Analysed sales data for identifying opportunities for growth.
  • Facilitated training sessions to upskill junior team members.
  • Assured timely delivery of products and services to meet customer expectations.
  • Led team meetings for efficient communication and project updates.
  • Prepared detailed reports to provide insight into account performance.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Generated KPI reports to illustrate overall performance.

Cosmetics Assistant

Browns
York, North Yorkshire
11.2013 - 09.2014
  • Provided customer service, delivering high levels of satisfaction.
  • Support staff members with administrative tasks, reducing workload stress.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Helped in the setup of special events and promotional activities within the store.
  • Boosted sales through suggestive selling techniques.
  • Assisted in stock replenishment to maintain store appearance.
  • Handled transactions, maintaining accurate till records.

Education

Higher National Diploma - Fashion & Clothing

York College
York
09.2011 - 07.2013

GCSEs -

Canon Lee Secondary School
York
09.2005 - 07.2010

Skills

  • Cosmetics knowledge
  • Corrective makeup techniques
  • Skin care advice
  • Eyelash application
  • Makeup tool proficiency
  • Cosmetic product mixing
  • Contouring techniques
  • Age-Appropriate styling
  • Sales expertise
  • Colour theory understanding
  • Trend awareness
  • Makeup application
  • Bridal makeup
  • Upselling techniques
  • Stock control
  • Product demonstration
  • Tattoo covering
  • Excellent communication
  • Eye for detail

Timeline

Retail makeup artist

Mac Cosmetics
07.2016 - Current

Account manager

Benefit Cosmetics
01.2014 - 07.2016

Cosmetics Assistant

Browns
11.2013 - 09.2014

Higher National Diploma - Fashion & Clothing

York College
09.2011 - 07.2013

GCSEs -

Canon Lee Secondary School
09.2005 - 07.2010
Isobel Gordon