Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Isobel Crane

Grantham,Lincolnshire

Summary

I am a well presented confident person with strong customer service skills, whether this is face to face, over the telephone or via email. I can work on my own initiative and organise and prioritise my workload as needs be. I always communicate professionally and in a timely manner. I am honest, reliable and can be trusted to work alone or as part of a team.

Overview

40
40
years of professional experience

Work history

Business Manager

The Maltings Dental Practice
Grantham, Lincolnshire
2019.11 - Current

Record Day to Day financial transactions (Sales, Purchases, Receipts, Payments and Petty Cash).

Maintain and reconcile ledgers, accounts payable and accounts receivable.

Process invoices, expense reports, bank deposits.

Conduct monthly bank reconciliations.

Prepare financial statements.

Monitor cashflow and assist Practice Manager in developing and managing budget.

Collate figures for Associate pay to ensure accurate and timely disbursements.

Collaborate with accountants to ensure accurate financial reporting.

Provide cover for Reception during staff absences.

Reception Manager

The Maltings Dental Practice
Grantham, Lincolnshire
2010.12 - 2019.11

Greeted patients upon arrival at the practice.

Managed daily operations of dentist's diaries, ensuring maximum utilisation of appointment slots.

Managed team of Receptionists and allocated workload.

Maintained efficient appointment system and accurate computer records for effective patient management.

Liaised with Surgeries to ensure smooth patient communications.

Facilitated prompt payment and followed up on outstanding debts in accordance with practice policy.

Answered the telephone in a professional and courteous manner.

Bookkeeper

Strategic Financials Limited
Grantham, Lincolnshire
2009.03 - 2010.12

Answered the telephone.

Handled customer enquiries and issued invoices to ensure timely payments.

Completed bank reconciliation to ensure accurate financial records.

Prepared VAT reports to comply with tax regulations.

Prepared year-end accounts for accountants to facilitate financial reporting.

Company secretary

Harry Bramley & Sons Limited
Bingham, Nottinghamshire
1996.01 - 2009.03

Processed payroll for employees accurately and on time.

Raised customer invoices to facilitate timely revenue collection.

Paid supplier invoices to maintain positive vendor relationships.

Reconciled bank accounts.

Prepared VAT reports for compliance and accurate financial reporting.

Prepared year end for accountants.

Dressmaker

Carole Lee Designs Limited
Long Bennington, Lincolnshire
1987.01 - 1995.05

Executed the complete garment-making process, ensuring high-quality results for a local designer.

Receptionist

Rayner Opticians
Grantham, Lincolnshire
1986.01 - 1987.01

Greeted patients upon arrival at the clinic.

Booked appointments and processed payments, ensuring a smooth check-in experience.

Responded promptly to incoming telephone calls.

Education

GCSEs -

Walton Girls School
Grantham, Lincolnshire

Certificate of Higher Education - Fashion Design

Clarendon College
Nottingham

Sage Accounting

In House Training

Skills

Problem solving

Customer Service

Adaptability

Teamwork

Communication

Affiliations

  • Keep Fit, Travel, Spending time with friends and family.

References

References available upon request.

Timeline

Business Manager

The Maltings Dental Practice
2019.11 - Current

Reception Manager

The Maltings Dental Practice
2010.12 - 2019.11

Bookkeeper

Strategic Financials Limited
2009.03 - 2010.12

Company secretary

Harry Bramley & Sons Limited
1996.01 - 2009.03

Dressmaker

Carole Lee Designs Limited
1987.01 - 1995.05

Receptionist

Rayner Opticians
1986.01 - 1987.01

GCSEs -

Walton Girls School

Certificate of Higher Education - Fashion Design

Clarendon College

Sage Accounting

In House Training
Isobel Crane