Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ismail Mehmed Kelali

Ismail Mehmed Kelali

Liverpool

Summary

Dynamic and results-oriented professional with extensive experience in diverse industries, including insurance sales, textile manufacturing, restaurant management, and banking. As an insurance sales agent, demonstrated a strong ability to understand client needs and provide tailored solutions. Owned and managed a successful textile production business, ensuring high-quality output and efficient operations for the biggest brands. Proven leadership in the restaurant industry with hands-on experience in managing daily operations, staff, and customer satisfaction. Served as a reliable assistant to a bank manager, showcasing exceptional organizational skills, attention to detail, and the ability to handle complex administrative tasks. A versatile and dedicated individual with a track record of driving business growth and operational excellence across various sectors.

Overview

11
11
years of professional experience

Work History

Restaurant Owner

La Gomera SteakHouse
08.2020 - 09.2023
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Developed unique events and special promotions to drive sales.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.

Textile Subcontractor

Zara Inditex
01.2017 - 11.2019
  • Collaborated with team members to achieve daily production targets and maintain high-quality standards for textiles produced.
  • Maintained accurate documentation of all textile handling activities for easy reference during audits or quality control checks.
  • Implemented cost-cutting measures, optimizing resource allocation and reducing overall production expenses.
  • Provided excellent customer service, addressing inquiries in a timely manner and ensuring satisfaction with delivered products.
  • Incorporated automated systems to produce goods of good quality and consistently speed up processes.

Sales Agent

Euler Hermes GmbH
07.2015 - 10.2017
  • Maintained through knowledge of credit insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Assisted clients with claims processing, ensuring a smooth experience during difficult times.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Educated clients on insurance policies and procedures.

Manager Assistant

Yapi Kredi Bank
07.2012 - 12.2014
  • Assisted with ongoing file maintenance, past due reports or notices, compliance exceptions and customer contact.
  • Provided exceptional service to customers through timely responses and personalized solutions.
  • Adhered to policies, procedures and regulatory banking requirements.
  • Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
  • Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
  • Assisted customers with banking needs and inquiries.
  • Processed applications for new accounts.

Education

Bachelor of Science - Economics

Dumlupinar University
Kutahya, Turkey
06.2012

Gazi Anadolu High School,
06.2007

Skills

  • Staff Supervision
  • Business Planning
  • Sales expertise
  • Client Relationship Management
  • Cost-benefit analysis
  • Problem-Solving
  • Reliability
  • Task Prioritization
  • Analytical Thinking

Languages

Turkish
Native language
English
Advanced
C1
Bulgarian
Elementary
A2

Timeline

Restaurant Owner

La Gomera SteakHouse
08.2020 - 09.2023

Textile Subcontractor

Zara Inditex
01.2017 - 11.2019

Sales Agent

Euler Hermes GmbH
07.2015 - 10.2017

Manager Assistant

Yapi Kredi Bank
07.2012 - 12.2014

Bachelor of Science - Economics

Dumlupinar University

Gazi Anadolu High School,
Ismail Mehmed Kelali