Ismail Yagoub
Glasgow,Lanarkshire
Summary
A seasoned professional with over 15 years of experience in providing exceptional mental healthcare and psychological support, focusing on the rights and transformative improvement of vulnerable and oppressed groups in socio-politically complex environments. Expert in crisis management, early intervention, and program development tailored for refugees, asylum seekers, and victims of violence. Committed to advancing social, racial, and religious justice and upholding human dignity through effective advocacy and strategic community interventions.
Overview
17
17
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Development Officer for Wellbeing
Maryhill Integration Network
Glasgow
01.2022 - Current
- Spearheaded the development and execution of wellbeing initiatives in line with the strategic goals outlined in the 2024 - 2026 Strategic Plan, focusing on trauma recovery and creating a supportive environment
- Coordinated a range of social groups and community events aimed at enhancing community resilience and reducing social isolation, effectively engaging diverse demographic groups
- Established and maintained collaborations with local health professionals, community leaders, and other stakeholders to facilitate comprehensive support and resource allocation
- Implemented counselling services and physical health activities, tailored to address the specific needs of various community groups, including the Men’s Group focusing on outdoor and wellbeing activities
- Managed the logistics and administrative tasks associated with wellbeing programmes, ensuring adherence to budgetary constraints and organisational policies
- Actively engaged in networking activities to enhance the visibility and reach of community programmes, including creating and managing content for social media platforms to highlight the impact and success of events and activities
- Participated in cross-functional team meetings, contributing to broader organisational strategy and offering insights on wellbeing interventions and their integration into the overall mission
- Supported the recruitment and training of volunteers and new staff members, providing guidance and mentorship to ensure alignment with the organisation’s values and objectives
- Conducted monitoring and evaluation of programme effectiveness, using feedback and data to refine and adapt activities for maximum community benefit
- Upheld the organisation’s policies, particularly those related to safeguarding and staff welfare, to ensure a safe and respectful environment for all participants and staff.
Service Coordinator
Glasgow Night Shelter for Destitute Asylum Seekers
Glasgow
10.2018 - 06.2020
- Managed daily operations in a shelter setting, providing safe and supportive accommodation for destitute asylum seekers from diverse cultural and geographical backgrounds
- Developed and coordinated community integration programmes that facilitated access to local services, promoting social interaction and cultural exchange
- Conducted risk assessments and safety audits to ensure the health and safety of all guests and staff, implementing risk mitigation strategies effectively
- Provided direct support to guests, offering guidance and information to help them navigate legal, healthcare, and social services within the community
- Facilitated the delivery of multilingual services, including translation and interpretation, to ensure clear and effective communication between guests and service providers
- Organised training and development sessions for staff and volunteers to enhance their understanding of cultural sensitivity and specific needs of asylum seekers
- Oversaw the documentation and reporting processes, maintaining accurate records of guests’ progress and incidents to ensure compliance with legal and organisational standards
- Engaged with local authorities and non-governmental organisations to secure funding and support for shelter operations and guest services
- Championed the rights and needs of asylum seekers, advocating for policy changes and improved service provision at local community and national levels
- Ensured the implementation of confidentiality and privacy policies, creating a trusting environment where guests could feel secure and respected.
Refugee Integration Case Worker
British Red Cross Refugee Service
Glasgow
03.2013 - 09.2018
- Advised and supported refugees and asylum seekers in accessing essential services, such as healthcare, housing, and education, facilitating smoother integration into the community
- Served as an interpreter, providing essential language support during appointments, interviews, and community interactions, bridging communication gaps
- Collaborated with healthcare providers, educational institutions, and legal services to coordinate and streamline access to necessary support for refugees
- Developed personalised integration plans for individuals and families, focusing on long-term goals and immediate needs to enhance their community participation and quality of life
- Conducted outreach programmes to educate local communities about refugee issues, promoting understanding and support for integration efforts
- Tracked and reported on the progress of integration efforts, using data to advocate for additional resources and support where needed
- Organised cultural sensitivity training for volunteers and staff, enhancing the organisation’s ability to serve a diverse client base effectively
- Established support networks for refugees, including peer support groups and mentoring programmes, to foster a sense of community and mutual assistance
- Advocated for refugees’ rights at local and national forums, contributing to policy discussions and development to improve refugee services
- Ensured compliance with all organisational and legal standards in handling cases, maintaining high standards of professionalism and confidentiality.
Psychologist & Supervisor - Mental Health Department
Médecins Sans Frontières
Alfasher
07.2007 - 03.2011
- Led the planning and implementation of mental health strategies to support internally displaced persons in refugee camps, focusing on trauma and recovery
- Supervised a team of mental health professionals, including counsellors and support staff, providing ongoing mentorship and professional development to ensure high standards of care
- Collaborated with international NGOs and local authorities to develop and implement mental health programmes that were culturally appropriate and effective
- Designed and facilitated training workshops for local counsellors on various therapeutic techniques, including cognitive behavioural therapy and trauma-focused care
- Managed the collection and analysis of data to monitor the impact of mental health initiatives, adapting strategies in response to emerging needs and challenges
- Conducted field visits to assess the mental health needs of displaced communities, ensuring that interventions were responsive to the unique circumstances of each group
- Developed resource allocation strategies to maximise the effectiveness of mental health services within resource-constrained settings.
Education
Postgraduate in Global Migrations and Social Justice -
School of Social and Political Science, University of Glasgow
Glasgow, UKMSc in Global Migrations and Social Justice - undefined
University of Glasgow
Glasgow, UKB.A in Arts Community Development - undefined
University of Glasgow
Glasgow, UKHigher Diploma in Psychology - undefined
Elfashir University
B.A in Education Psychology - undefined
Elfashir University
Skills
- Strategic Planning & Execution
- Community Engagement & Development
- Crisis & Trauma Management
- Programme Management
- Stakeholder Relations & Partnership Building
- Training & Capacity Building
- Monitoring & Evaluation
- Ethical Leadership & Integrity
- Communication & Advocacy
- Research & Analytical Skills
Certification
- First Aid for Mental Health, 2022
- Foundation Training in Court Interpreting, Elite Linguistics, 2015
- Counselling Skills & Group Strategy on Therapy, Médecins Sans Frontières, Sudan, 2010
- Foundation of Staff Welfare & Critical Incident Management, REDR UK, 2010
- Certified Psychologist, Council of the Supportive & Technical Medicine Professionals, Republic of Sudan, 2007
- Training in Helping Traumatized People, Amel Centre for Treatment & Rehabilitation | Physicians for Human Rights, 2006
- Proficient in Microsoft Windows & Office Suite, The Modern Institute for Technology & Computer Sciences, 2003
Timeline
Development Officer for Wellbeing
Maryhill Integration Network
01.2022 - Current
Service Coordinator
Glasgow Night Shelter for Destitute Asylum Seekers
10.2018 - 06.2020
Refugee Integration Case Worker
British Red Cross Refugee Service
03.2013 - 09.2018
Psychologist & Supervisor - Mental Health Department
Médecins Sans Frontières
07.2007 - 03.2011
MSc in Global Migrations and Social Justice - undefined
University of Glasgow
B.A in Arts Community Development - undefined
University of Glasgow
Higher Diploma in Psychology - undefined
Elfashir University
B.A in Education Psychology - undefined
Elfashir University
Postgraduate in Global Migrations and Social Justice -
School of Social and Political Science, University of Glasgow
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