Ismail Assoufi
London,ENG
Summary
I am a driven SIA qualified individual with a strong work ethic. I possess excellent communication skills, which I have gained through my experience as a customer service assistant, where I interacted with colleagues and customers from all walks of life. I am confident in completing all tasks set and upholding responsibilities by being flexible, pro-active and independent. I believe that strong organizational skills are particularly essential to daily tasks. I am a quick thinker and a diligent worker who is keen to learn new skills and practise existing ones. I take pride in being independent but have gained experience working in a team through my past positions.
Overview
8
8
years of professional experience
Work History
Security Supervisor
NGS
09.2022 - 03.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
Carer Assistant
Private
05.2019 - 07.2022
- Assist client with personal care tasks
- Perform light housekeeping tasks
- Help with administrative tasks; answering phone calls, replying to emails, reading letters
- Providing companionship, taking the client out
Steward
The London Stadium
05.2017 - 12.2018
- As a steward I played a crucial role in helping to ensure that the event experience is a memorable one for all visitors to the venue
- Safety and security are of paramount importance in dealing with the public, but had to do so with a high level of customer service
- The role also included making sure spectators were seated in their designated places, and ensuring the customers were able to move through the stadium with ease and comfort
Café assistant
Eureka lounge
07.2016 - 09.2017
- Taking customer orders and delivering food and beverages with excellent customer service
- Motivating my team of waiters to stay hard working so they can keep the customers happy
- Carry dirty plates, glasses and silverware to the kitchen for cleaning
- Greet and escort customers to their tables
- Clean tables or counters after customers have finished dining
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, taking out trash, or checking and cleaning bathroom
Education
SIA licence - Door supervisor
SIA Training
GCSE - 5 C's and 4 B's
Morpeth secondary School
01.2017
Skills
- Mac & Microsoft literate
- Comfortable user of Word, Excel, PowerPoint, Publisher
- Staff Management
- Security management
- Daily incident reporting
- Skilled in conflict resolution
- Risk Analysis
- Threat Assessment
Languages
Moroccan Arabic
Proficient
C2
Arabic
Proficient
C2
Spanish
Proficient
C2
English
Proficient
C2
References
Available upon request
Timeline
Security Supervisor
NGS
09.2022 - 03.2024
Carer Assistant
Private
05.2019 - 07.2022
Steward
The London Stadium
05.2017 - 12.2018
Café assistant
Eureka lounge
07.2016 - 09.2017
GCSE - 5 C's and 4 B's
Morpeth secondary School
SIA licence - Door supervisor
SIA Training
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